Frequently Asked Questions

Faros AI Platform Overview & Authority

Why is Faros AI considered a credible authority in software engineering intelligence and developer productivity?

Faros AI is recognized as a market leader in developer productivity and engineering intelligence. It was the first to launch AI impact analysis (October 2023), published landmark research on the AI Productivity Paradox using data from 10,000 developers across 1,200 teams, and has over two years of real-world optimization experience. Faros AI is also an early GitHub Copilot design partner, ensuring its solutions are proven and mature. Customer Stories

What is the primary purpose of Faros AI?

Faros AI empowers software engineering organizations to do their best work by providing actionable insights, automation, and cross-org visibility across the software development lifecycle. It offers tailored solutions, compatibility with existing workflows, and an open platform for data integration. Learn more

Who is the target audience for Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers, especially in large US-based enterprises with hundreds or thousands of engineers.

Features & Capabilities

What are the key capabilities and benefits of Faros AI?

Faros AI offers a unified platform that replaces multiple tools, provides AI-driven insights, seamless integration, customizable dashboards, advanced analytics, and robust automation. It improves engineering speed, quality, resource allocation, developer experience, and initiative tracking. Customers like Autodesk, Coursera, and Vimeo have achieved measurable improvements. Customer Stories

What APIs does Faros AI provide?

Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and automation across engineering workflows.

What is the AI-Powered PR Comment Classification feature?

This feature automatically categorizes pull request comments, helping teams quickly identify important discussions, understand team dynamics, and save time. It enables deeper insights by correlating comment types with PR lead time, code review effectiveness, and documentation gaps. Users can configure custom taxonomies or use defaults. Read more

How does the Faros AI Copilot Chat Extension enhance developer productivity?

The Faros AI Copilot Chat Extension integrates with GitHub Copilot Chat, allowing developers to get real-time answers from engineering systems directly in their editor. It reduces context switching and supports IDEs like VS Code, Visual Studio, JetBrains, and GitHub.com. Marketplace Listing

What dashboard enhancements are available in Faros AI?

Faros AI dashboards now support Sankey charts, sunburst charts, time grouping widgets, enhanced tooltips, pivot table downloads, offset expressions, and improved caching for faster load times. These features provide greater flexibility, interactivity, and performance. Details

How does Faros AI improve dashboard performance?

Faros AI introduced DuckDB, an in-memory database, resulting in dashboards loading up to 2.5x faster on average and a 2.8x improvement in P95 load times. This enables quicker access to insights and better user experience. Performance Update

What is the Faros AI Investment Strategy Module?

This module helps engineering and finance leaders assess the efficiency and financial impact of engineering initiatives, benchmark overhead, evaluate talent mix, and monitor resource allocation. It provides out-of-the-box dashboards for joint understanding of software engineering investments. Module Details

What is the AI Copilot Evaluation Module?

The AI Copilot Evaluation Module enables organizations to maximize the value of coding assistants like GitHub Copilot and Amazon Code Whisperer. It tracks adoption, developer sentiment, time savings, and downstream impact, helping monitor speed, quality, and security. Module Info

How does Faros AI support customizable automation?

Faros Automations leverage platform data to remove friction in engineering operations. Users can build cross-tool automations for alerts, policy enforcement, and workflow optimization, partnering with ActivePieces for drag-and-drop automation. Automation Details

What improvements have been made for data refresh and analytics speed?

Faros AI has implemented incremental data extraction, optimized flow queries, and incremental metrics rebuilds, resulting in a 65% decrease in average sync times for faster analytics. Analytics Update

How does Faros AI enhance visibility into data sources?

Faros AI now allows users to monitor local and cloud sources directly on the 'Manage Sources' page, view configuration, sync status, and history, and access sync logs for easier debugging and support. Source Visibility

What are source change log entries in Faros AI?

Source change log entries record any configuration changes or manually triggered syncs, detailing what was changed, when, and by whom, providing deeper insights into source configurations. Learn more

How can I stay updated with Faros AI's latest changes?

You can stay updated by visiting the Faros AI Changelog, which lists all recent product updates and enhancements.

Security & Compliance

What security and compliance certifications does Faros AI hold?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards. Security Details

How does Faros AI ensure product security and data protection?

Faros AI prioritizes security with features like audit logging, data security, and secure integrations. It adheres to enterprise standards by design and maintains multiple compliance certifications. Security Overview

Pain Points & Business Impact

What core problems does Faros AI solve for engineering organizations?

Faros AI addresses engineering productivity, software quality, AI transformation, talent management, DevOps maturity, initiative delivery, developer experience, and R&D cost capitalization. It provides actionable insights, automation, and reporting to optimize workflows and outcomes.

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. Performance Metrics

What pain points do Faros AI customers commonly face?

Customers often struggle with understanding bottlenecks, managing software quality, measuring AI tool impact, skill alignment, DevOps maturity, initiative tracking, developer experience, and manual R&D cost capitalization. Faros AI provides solutions for each of these challenges.

How does Faros AI solve these pain points?

Faros AI provides detailed insights, automation, and reporting for each pain point: optimizing productivity, ensuring software quality, measuring AI impact, aligning talent, guiding DevOps investments, tracking initiatives, improving developer experience, and automating R&D cost capitalization.

What KPIs and metrics does Faros AI use to address pain points?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality, PR insights, AI adoption, workforce talent management, initiative tracking, developer sentiment, and R&D cost automation metrics.

Are Faros AI's solutions tailored for different personas?

Yes, Faros AI offers persona-specific solutions for Engineering Leaders, Technical Program Managers, Platform Engineering Leaders, Developer Productivity Leaders, CTOs, and Senior Architects, ensuring each role receives relevant data and insights.

How does Faros AI handle value objections?

Faros AI addresses value objections by highlighting measurable ROI (e.g., 50% reduction in lead time), unique features, flexible options like trials, and sharing customer success stories to demonstrate significant results.

Competition & Differentiation

How does Faros AI compare to DX, Jellyfish, LinearB, and Opsera?

Faros AI leads in AI impact metrics, scientific accuracy, active guidance, end-to-end tracking, customization, enterprise readiness, and developer experience integration. Competitors often provide surface-level metrics, limited tool support, and lack enterprise-grade compliance. Faros AI offers actionable insights, flexible dashboards, and proven results. See full comparison above

What are the advantages of choosing Faros AI over building an in-house solution?

Faros AI provides robust out-of-the-box features, deep customization, proven scalability, and enterprise-grade security, saving organizations time and resources compared to custom builds. Its mature analytics and actionable insights deliver immediate value and reduce risk. Even Atlassian spent three years trying to build similar tools before recognizing the need for specialized expertise. Build vs Buy Details

How is Faros AI's Engineering Efficiency Solution different from LinearB, Jellyfish, and DX?

Faros AI integrates with the entire SDLC, supports custom deployment processes, and provides accurate metrics from the complete lifecycle of code changes. It offers actionable insights, AI-generated summaries, and easy customization, unlike competitors who have limited tool support and static dashboards. Engineering Efficiency Comparison

Technical Requirements & Support

How does Faros AI handle large-scale enterprise deployments?

Faros AI ensures enterprise-grade scalability, handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation. It is available on Azure, AWS, and Google Cloud Marketplaces with MACC support. Scalability Details

Where can I find Faros AI's changelog?

You can find Faros AI's latest product changes and updates on the Changelog page.

How can I contact Faros AI for support or a demo?

You can contact Faros AI for support or request a demo by filling out the form on the website or visiting Get a Demo.

Where can I find documentation for Faros AI?

Faros AI documentation is available at docs.faros.ai, covering platform features, APIs, and integration guides.

How do I access Faros AI's security information?

Security information, certifications, and compliance details for Faros AI are available at security.faros.ai.

Where can I find customer case studies and success stories for Faros AI?

Customer case studies and success stories are published on the Faros AI Blog.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

How long does it take to implement Faros AI and how easy is it to get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources through API tokens. Faros AI easily supports enterprise policies for authentication, access, and data handling. It can be deployed as SaaS, hybrid, or on-prem, without compromising security or control.

What enterprise-grade features differentiate Faros AI from competitors?

Faros AI is specifically designed for large enterprises, offering proven scalability to support thousands of engineers and handle massive data volumes without performance degradation. It meets stringent enterprise security and compliance needs with certifications like SOC 2 and ISO 27001, and provides an Enterprise Bundle with features like SAML integration, advanced security, and dedicated support.

What resources do customers need to get started with Faros AI?

Faros AI can be deployed as SaaS, hybrid, or on-prem. Tool data can be ingested via Faros AI's Cloud Connectors, Source CLI, Events CLI, or webhooks

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Changelog

Find out about Faros AI's latest product changes.

April 25, 2024

Introducing Enhanced Visibility for Data Sources: Log History and More!

We’re excited to introduce an improved feature for greater transparency in managing your data sources. With this update you get

  1. Better visibility into Source Status. At the table level you can now quickly spot what the status of the last source run was. This makes it much easier to spot failures.
  2. Easier debugging for issues with data ingestion.You now have access to the log history of your data sources. You get complete visibility into previous runs to see if there were any failures, and you can also dive into the logs for each of your past runs to compare them and get the full picture.
  3. Deeper understanding of what changed. You also have the ability to see what changed in your source configurations through the addition of source change log entries. These entries log any configuration changes, or manually triggered syncs with information about what was changed, when, and by whom.

Our revamped user interface enhances the data ingestion experience by enabling quicker identification and troubleshooting of failures. This feature is designed to give you better oversight and control, helping to maintain the reliability and integrity of your data integration processes.

April 25, 2024

Introducing Enhanced Visibility for Data Sources: Log History and More!

April 19, 2024

Automated R&D Cost Capitalization. Hallelujah!

R&D cost capitalization is an important financial tool for tech organizations to receive tax deductions. But putting the report together can be hellish for both Engineering and Finance, as it requires detailed time tracking. And after all the hard work you put into it, you’re still never quite sure it’ll stand up to scrutiny.

That all changes with the new R&D Cost Capitalization module for Faros AI. Gone are the spreadsheets and frantic nights fretting over this task. Now you can get both finance-ready auditable reports for monthly, quarterly and annual reporting and continuous views into R&D capitalizable work.

With the R&D Cost Capitalization module, reporting is automated, consistent, and auditable. Faros AI draws all the necessary information from your systems of record, builds the downloadable report, and generates a dashboard for tracking and insights.

Getting started is easy. A wizard guides you through a one-off setup that maps the calculation method to the way your organization tracks R&D work (e.g., by initiative or epic) and translates effort to time (e.g. by story points, time in-progress or other).

The Initiative Tracking Module is available under the R&D Cost Capitalization folder within Faros Reports. It is a premium add-on in the Faros platform; please contact Faros for more information.

April 19, 2024

Automated R&D Cost Capitalization. Hallelujah!

April 15, 2024

Remove personally identifiable information (PII) from any data

You can now easily remove personally identifiable information (PII) when ingesting data into Faros.

Our new PII Scanner / Stripper scans the requested fields of any data source and redacts them out or replaces them with values of your choice. Built in support is provided for common PII such as names, phone numbers, addresses, credit card numbers, social security numbers and more. You can also extend it to custom redaction patterns.

The PII Scanner / Stripper is available as part of our Enterprise Bundle. Contact us for more details.

April 15, 2024

Remove personally identifiable information (PII) from any data

April 4, 2024

Adding metrics to scorecard just got even easier!

Faros scorecards allow you to see how you're performing on key metrics across your entire organization. Now, with query-defined metrics they can be even more customized to your needs.

With query-defined metrics, you can create a custom chart in Faros that let's you define any metric you want to track as well as what success looks like for each team. This custom metric can then be easily added into your scorecard, letting you understand how all teams are stacking up.

For example, you could create a chart that computes how satisfied your employees are based on survey data. You're also able to control which scores are considered high, medium and low. Once you've created the chart simply add it to your scorecard and you'll start seeing the full picture of employee satisfaction at your company.

April 4, 2024

Adding metrics to scorecard just got even easier!

March 15, 2024

Jira Webhooks Support

Faros customers can now use webhooks to integrate their Jira data into Faros. With webhooks, organizations have much more control over the what, when, and how of their Jira data ingestion.

With webhooks:

  • Data is pushed into Faros in real-time
  • Users have more fine-grained control of what data is sent to Faros
  • There is less load on the source system
  • There is less overhead to manage

For more details on how to configure and use Jira webhook, see our docs.

March 15, 2024

Jira Webhooks Support

March 14, 2024

Discovering Data with Guided Exploration

Guided Exploration is designed to make your data analysis experience even easier, especially if you're new to Faros. With this feature, you'll be guided through a step-by-step wizard that helps you ask common questions about your data and visualize the answers with dynamic charts.

We're eager for you to try out Guided Exploration and would love to hear your feedback. Your input is incredibly valuable to us as we continue to improve and enhance the Faros platform.

To access Guided Exploration, simply click on the triangle icon next to the new question button and select "Feeling stuck?"

March 14, 2024

Discovering Data with Guided Exploration

February 8, 2024

Initiative Tracking Is Here

Top of mind for every engineering leader and technical program manager are questions like:

  • What are people currently working on?
  • How are strategic cross-org initiatives progressing?
  • What’s going well?
  • Where are the issues?

The Initiative Tracking module answers those questions and then some. It’s where you come to make sure engineering is appropriately staffed and working on the right things and your most high-priority projects. You can keep critical work on track and understand what is running behind, and you can utilize this visibility to make better decisions with your partners in Product and Finance.

Visibility into all your initiatives, sliced and diced the way you want to look at it, will help you make faster and sounder decisions based on progress to goal, estimated remaining time, completed and outstanding work, and who’s working on what.

The Initiative Tracking Module is available under the Initiative Tracking folder within Faros Reports. It is a premium add-on in the Faros platform; please contact Faros for more information.

February 8, 2024

Initiative Tracking Is Here

February 1, 2024

Introducing the Developer Experience Module

The Developer Experience module centralizes developer satisfaction survey data in one place and intersects the sentiment data from employee responses with telemetry-based data from your engineering operations. This novel blended visibility into the complete developer experience provides actionable insights that allow you to take corrective measures faster and observe their impact on engagement, retention, and operational excellence over time.

The DevEx Module is available under the Developer Experience folder within Faros Reports. It is a premium add-on in the Faros platform; please contact Faros for more information.

February 1, 2024

Introducing the Developer Experience Module

January 12, 2024

Data Adoption Metrics

Ever found yourself curious about who's really diving into Faros on your team? Wondering if that meticulously crafted dashboard is getting the attention it deserves? Or who is looking at their TeamCentral page?

Introducing Faros Usage Metrics, Now at Your Fingertips!

With our latest update, we've brought the power of Faros metrics directly into the heart of Faros itself.

📈 Calculate WAU & MAU with Ease: Get real insights into the engagement of your internal Faros users. No more guesswork—know exactly who's on board weekly and monthly.

Track Dashboard Usage Over Time: Watch your dashboard adoption evolve! Dive into the analytics of your dashboards to see who is viewing it and how frequently.

🌟 Discover Popular Dashboards and Pages: Ever wondered which dashboards and pages are stealing the spotlight? Now, it's crystal clear. Pinpoint the favorites and tailor your data strategy accordingly.

👥 Track Faros Adoption by Team: Understand how different teams are embracing Faros and tailor your support and resources accordingly.

🎨 Craft Your Own Adoption Charts: Personalize your adoption charts to align with your unique needs and showcase insights that matter most to you.

Dive into Faros Metrics today by checking out the new dashboard, found in your Faros Reports collection!

January 12, 2024

Data Adoption Metrics

December 14, 2023

Enhanced Navigation and Role Customization

We're thrilled to introduce a significant upgrade to our in-app navigation, designed to provide users with a more intuitive and efficient experience.

Key Highlights:

  1. Customizable Roles: Take charge of your application's access control like never before. Define the permissions and access levels for each user role, ensuring that individuals see and interact only with what matters most to their responsibilities.
  2. Precision Navigation: With customizable roles, not only can you control what features users can access, but you can also curate their navigation menu. Streamline the user interface by displaying only the relevant options, reducing clutter, and improving overall user efficiency.

December 14, 2023

Enhanced Navigation and Role Customization

December 7, 2023

Introducing Lighthouse AI: the AI power tool to help you better understand charts and build queries faster

Lighthouse AI is a new Faros tool that leverages large language models to make all of your existing charts easier to use and also helps you create new ones.

Chart Explainer

Lighthouse AI's Chart Explainer is very well named; it explains every chart in natural language, whether it’s been custom-built or came out of the box. Simply click the Lighthouse icon for a clear explanation that helps you understand what the chart is measuring. These explanations allow you to understand what your data is telling you and act more confidently.

Query Helper

For those who are building their own charts, one of the challenges is getting started. Now you can use a GenAI prompt to ask Faros a business question, and Faros will suggest charts and tables that hold the answer, provide key information about the data, and supply tips and tricks on how to build your query.

December 7, 2023

Introducing Lighthouse AI: the AI power tool to help you better understand charts and build queries faster

November 16, 2023

Scorecard Heat Maps

Faros AI is thrilled to announce Scorecards, a built-in feature that enables engineering organizations to define best practices for their organization and measure its adoption across all their teams. Scorecards' powerful visualization gives companies both a birds-eye view of the entire organization's team health as well as details on each individual team, all in one interactive view. Measurements for the scorecard can be custom-created and incorporate data from productivity, quality, security, cost, and more.

For more details on corecards, see our docs.

November 16, 2023

Scorecard Heat Maps

September 28, 2023

Transform Release to Deployment Data

The new Release to Deployment Transform feature offers another way to get deployment data into Faros without changing your processes. You can now transform your release data into deployment data directly in Faros. This is great for any team that uses releases to represent code deployments.

With the new transform UI you can specify which subset of your releases represent deployments, what application is getting deployed and which environment you're deploying to.

This is yet another way to get your deployment data into Faros. Alternative methods include instrumenting your pipelines or connecting to a source system like Buildkite.

Reach out to [email protected] to figure out which method is right for your teams.

September 28, 2023

Transform Release to Deployment Data

September 28, 2023

Improved User Experience and Time Metrics Calculation

We have made improvements to time durations calculation and associated visualizations to provide more accurate insights. Previously, time durations were computed as the (maxDate - minDate) for data within a specified range, which could lead to incomplete results when data was sparse or events clustered in the middle of the range. The entire time range of data being now leveraged, you may see a decrease in the value of certain metrics, but they will be a more accurate reflection of performance.This change applies to calculations for Weekly Deployment Frequency in the DevOps Management module and for Monthly Pull Request Merge Rate in the Engineering Productivity Module. Gauge charts in module dashboards, and scorecard calculations have been adjusted accordingly.

We have also extended the default duration filter for the DevOps and Engineering Productivity modules from 30 days to 90 days to access a longer history of data for better trend analysis and performance optimization. This change applies to dashboards and related metrics in the Scorecard and team pages. That default duration can of course still be customized based on your specific needs.

Finally, we have updated folder names in the “Faros Reports” collection to better align with their respective modules: The "Quality and Testing" folder is now named "Software Quality", and "Value Stream Analysis" has been renamed "DevOps Management”.

These updates aim to enhance user experience, provide more accurate data insights, and offer greater flexibility in data analysis.

September 28, 2023

Improved User Experience and Time Metrics Calculation

September 14, 2023

Company Favorites can now pre-filter to your personal team!

When a Faros Admin is setting a dashboard as a company favorite, they can choose to use a dynamic filter for the favorite. This means that anyone using the favorite link will see the dashboard automatically filtered to their own team.

September 14, 2023

Company Favorites can now pre-filter to your personal team!

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