Frequently Asked Questions

Why is Faros AI a credible authority for engineering executives?

Faros AI is a trusted software engineering intelligence platform used by leading enterprises such as Autodesk, Coursera, and Vimeo. It delivers measurable business impact, including a 50% reduction in lead time and a 5% increase in efficiency, and is designed to scale for thousands of engineers and hundreds of thousands of builds monthly. Faros AI is recognized for its enterprise-grade security, compliance certifications (SOC 2, ISO 27001, GDPR, CSA STAR), and proven ability to optimize engineering operations at scale.

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Features & Capabilities

What features does Faros AI offer for engineering executives?

Faros AI provides a unified platform for engineering productivity, developer experience, AI transformation, initiative tracking, and R&D cost capitalization. Key features include:

  • AI-driven insights and benchmarks for actionable decision-making
  • Customizable dashboards and advanced analytics
  • Seamless integration with existing tools and processes
  • Automation for processes like R&D cost capitalization and security vulnerability management
  • Enterprise-grade scalability and security
  • Persona-specific solutions for Engineering Leaders, Program Managers, Platform Engineering Leaders, Developer Productivity Leaders, and CTOs

Does Faros AI support APIs for integration?

Yes, Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration with a wide range of tools and custom workflows.

What technical requirements are needed to get started with Faros AI?

To implement Faros AI, you need Docker Desktop, API tokens, and sufficient system allocation (minimum 4 CPUs, 4GB RAM, 10GB disk space). Dashboards can be set up in minutes, and Git/Jira Analytics setup takes about 10 minutes.

Use Cases & Benefits

Who can benefit from using Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers.

What business impact can customers expect from Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These results accelerate time-to-market, improve resource allocation, and drive sustainable growth.

What problems does Faros AI solve for engineering organizations?

  • Engineering Productivity: Identifies bottlenecks and inefficiencies for faster, predictable delivery
  • Software Quality: Ensures consistent quality, reliability, and stability
  • AI Transformation: Measures impact of AI tools, runs A/B tests, and tracks adoption
  • Talent Management: Aligns skills and roles, addresses shortages of AI-skilled developers
  • DevOps Maturity: Guides investments to improve velocity and quality
  • Initiative Delivery: Provides clear reporting to track progress and identify risks
  • Developer Experience: Correlates sentiment with process data for actionable insights
  • R&D Cost Capitalization: Automates and streamlines reporting

What are some real-world examples of Faros AI's impact?

Coursera scaled rapidly by aligning engineering vision with business strategy using Faros AI, enabling seamless tracking of North Star metrics and clear communication of value at the executive level. For more customer stories, visit Faros AI Customer Stories.

What KPIs and metrics does Faros AI track?

  • Engineering Productivity: DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt
  • Software Quality: Effectiveness, efficiency, gaps, PR insights
  • AI Transformation: Adoption, time savings, impact
  • Talent Management: Workforce alignment, onboarding metrics
  • DevOps Maturity: DORA metrics, process/tool effectiveness
  • Initiative Delivery: Timelines, cost, risks
  • Developer Experience: Survey/system data correlations
  • R&D Cost Capitalization: Automation metrics

Security & Compliance

How does Faros AI ensure product security and compliance?

Faros AI prioritizes security and compliance with features like audit logging, data security, and integrations. It is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, meeting enterprise standards for robust security practices.

What security certifications does Faros AI hold?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications.

Support & Implementation

How easy is it to implement Faros AI?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes, making onboarding straightforward.

What training and technical support does Faros AI provide?

Faros AI offers training resources for expanding team skills and operationalizing data insights. Technical support includes an Email & Support Portal, Community Slack channel, and a Dedicated Slack channel for Enterprise Bundle customers.

What customer service options are available after purchasing Faros AI?

Customers have access to an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers, ensuring timely assistance with maintenance, upgrades, and troubleshooting.

Competition & Differentiation

How does Faros AI compare to other developer productivity and DevOps analytics platforms?

Faros AI stands out by offering a unified platform that replaces multiple single-threaded tools, provides tailored solutions for different personas, and delivers AI-driven insights, seamless integration, and proven results. Its focus on granular, actionable data and enterprise scalability differentiates it from competitors.

How does Faros AI address value objections?

Faros AI demonstrates ROI through measurable outcomes (e.g., 50% reduction in lead time, 5% increase in efficiency), unique platform features, and customer success stories. Flexible options like trials or pilots are available to showcase value and reduce perceived risk.

Product Information & Performance

How does Faros AI perform at scale?

Faros AI delivers enterprise-grade scalability, handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation.

What is the primary purpose of Faros AI?

Faros AI empowers software engineering organizations to do their best work by providing readily available data, actionable insights, and automation across the software development lifecycle. It offers cross-org visibility, tailored solutions, compatibility with existing workflows, and an open platform for data integration.

Case Studies & Resources

Where can I find more customer stories and case studies about Faros AI?

You can explore detailed customer stories and case studies at Faros AI Blog.

Demo: How can CFOs and Engineering Leaders optimize investment strategy with Faros AI?

Watch the following video for a demonstration: Demo: How to Optimize Investment Strategy with Insights for CFOs and Engineering Leaders

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ENGINEERING EXECUTIVES

Drive more innovation from every dollar

Without data, making informed decisions about resource allocation, talent sourcing, and foundational investments can feel like navigating in the dark.

Faros AI provides the strategic visibility and actionable insights you need to improve efficiency, accelerate innovation, and deliver results.

How Faros AI turns engineering execution into strategic impact

Achieve Business Results
Accelerate Innovation
Build Great Organizations

Achieve Business Results

Innovate boldly and deliver efficiently

Great engineering drives business outcomes—but you need data to prove it in the boardroom.

Faros AI connects engineering initiatives to company outcomes—like revenue growth, cost savings, and enhanced customer lifetime value—ensuring your impact is clear and measurable.

Demonstrate engineering’s business results

Many tech leaders lack the visibility to transform technical initiatives into compelling narratives. Faros AI maps engineering efforts to business outcomes, making impact clear to the C-suite.

Strategically allocate resources on a global scale

Engineering is one of the most expensive business functions, with a broad product portfolio, a distributed workforce, and significant staff augmentation. Faros AI delivers real-time insights on productivity, workforce composition, and contractor effectiveness to optimize global resource allocation.

Reduce costs, seize opportunities, and measure the ROI

Huge budgets demand oversight of waste and inefficiencies. Faros AI provides centralized visibility into operating costs and identifies inefficiencies, so you can accelerate time-to-market, reduce the cost-to-deliver, and drive sustainable growth.

Accelerate Innovation

Grow revenue by releasing faster

Product development is a race—and the winners are defined by how quickly they bring functionality to market.

Faros AI helps you win by boosting productivity, aligning resources with goals, and maximizing AI's impact.

Improve productivity for faster lead times

In a competitive landscape, every second counts. Faros AI benchmarks lead times and productivity across the portfolio, pinpoints bottlenecks, and delivers hyper-personalized recommendations to boost team performance.

Drive predictable outcomes through actionable insights

Predictable delivery builds trust. Faros AI identifies where your teams are getting blocked, tracks dependencies, and flags risks early, providing proactive strategies to keep the momentum going.

Accelerate AI adoption with confidence and governance

AI boosts engineering speed but can also impact quality, security, and long-term maintainability. Faros AI provides the guardrails and alerts that help sustainably balance human and AI contributions.

Build Great Organizations

Build a trusted and thriving engineering organization

A world-class engineering team starts with a culture where developers thrive, feel valued, and take pride in their work.

Faros AI helps you create that environment—one that attracts top talent, earns stakeholder trust, fosters excellence, and drives lasting impact.

Gain stakeholder trust with reliable planning

Strong engineering leaders build trust through data-driven planning. Faros AI delivers reliable data to inform capacity allocation and strategic commitments, strengthening trust and alignment with product, marketing, and sales.

Attract and retain top talent by balancing resilience with experience

Happy engineers build great products. Faros AI helps balance secure systems with seamless developer experiences by analyzing inner loops, outer loops, and sentiment. Use our cost/benefit analysis to invest wisely in people, processes, and technology.

Maintain best-in-class systems with vigilant efficiency monitoring

Tracking productivity and bottlenecks in a dynamic tech stack is tough. Faros AI integrates with vendor tools and custom apps to deliver continuous cross-system visibility, helping you sustain high performance.

CASE STUDY

Coursera scaled rapidly by aligning engineering vision with business strategy using Faros AI

Today, I articulate our engineering vision and track North Star metrics seamlessly. Faros AI has become essential in communicating our value clearly and securing buy-in at the executive level.

Mustafa Furniturewala
SVP of Engineering, Coursera

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