Frequently Asked Questions

Product Updates & Features

What is the AI-Powered PR Comment Classification feature in Faros?

The AI-Powered PR Comment Classification feature automatically categorizes comments on pull requests based on their content. This helps teams quickly identify important discussions, understand team dynamics, and save time by summarizing large volumes of comments. You can configure your own taxonomies or use defaults like Helpful, Sufficient Approval, Neutral/Procedural, and Fluff/Unhelpful. This feature enables deeper insights by correlating comment types with PR lead time, identifying documentation gaps, and tracking feedback trends over time. Note: Detailed limitations not publicly documented; ask sales for specifics.

How does the Faros AI Copilot Chat Extension for GitHub work?

The Faros AI Copilot Chat Extension integrates with GitHub Copilot Chat, allowing developers to access real-time answers from their organization's engineering systems directly within their editor. Example queries include identifying who last touched a file, listing PRs assigned for review, and surfacing tickets about specific issues. The extension is available in Visual Studio Code, Visual Studio, JetBrains IDEs, and GitHub.com. Note: Requires GitHub Copilot Extensions support in your IDE.

What new dashboard features has Faros released recently?

Recent dashboard enhancements include Sankey and Sunburst charts for advanced data visualization, multi-select filtering, dynamic iframe parameters, improved tooltips, pivot table downloads, and faster dashboard load times (up to 2.5x faster with DuckDB). Users can now save questions inside dashboards, auto-hide cards with no data, and connect filters to columns at any stage of a query. Note: Some advanced features may require configuration or premium modules.

What is the Faros Software Security Module?

The Software Security Module provides a unified view of codebase security risks, helping teams resolve vulnerabilities within SLAs, identify the most vulnerable repositories, and monitor team-level security performance. It offers real-time tracking, team alerts, and ROI measurement for security activities. Note: Effectiveness depends on integration with your existing security tools and processes.

How does Faros support customizable automation?

Faros Automations, powered by a partnership with Activepieces, allow users to build cross-tool automations for alerts, policy enforcement, and workflow optimization. Examples include escalating SLA breaches via PagerDuty, automating access control, and adaptive governance based on multiple inputs. Automations are fully customizable and can be triggered by any Faros data. Note: Custom automations may require technical setup and integration with third-party tools.

What is the Investment Strategy Module in Faros?

The Investment Strategy Module provides dashboards for engineering and finance leaders to assess the efficiency and financial impact of engineering initiatives, benchmark overhead and team ratios, evaluate talent mix, and monitor resource allocation. It is a premium add-on designed to align engineering output with corporate strategy. Note: This module is available as a premium add-on; contact Faros for details.

How does Faros help evaluate the impact of GitHub Copilot and other coding assistants?

Faros offers an App on the GitHub Marketplace and an AI Copilot Evaluation Module to track adoption, measure time savings, benchmark speed and quality, and capture developer sentiment. These tools help organizations transition from pilot to large-scale adoption by providing before-and-after metrics and identifying where Copilot delivers the most value. Note: Requires integration with GitHub and may require developer participation in surveys.

Integrations & Technical Requirements

What integrations does Faros support?

Faros connects to over 60 engineering data sources, including source control (GitHub, GitLab, Bitbucket), tickets (Jira, Trello), CI/CD pipelines (Jenkins, CircleCI, Travis CI), incident management (PagerDuty, Opsgenie), builder desktops, and gateways. This ensures organization-wide context and optimized workflows. Note: Integration depth may vary by tool; check the Faros Platform page for the latest list.

How does Faros handle data from local and cloud sources?

Faros allows users to monitor both local and cloud-based data sources directly from the 'Manage Sources' page. Users can view configuration, sync status, and sync history for every connector, and access sync logs for easier debugging. Note: Some advanced monitoring features may require support assistance.

Security & Compliance

What security and compliance certifications does Faros have?

Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring rigorous standards for data security, privacy, and cloud security best practices. For more details, visit the Faros Trust Center. Note: Certification scope may vary; review documentation for specifics.

Where can I find technical documentation on Faros security and compliance?

Faros provides detailed technical documentation on its security portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint and network security, corporate security, and security policies. Note: Some documentation may require login or specific access rights.

Implementation & Ease of Use

How long does it take to implement Faros and how easy is it to start?

Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows, requires no process changes, and provides onboarding assistance. Customers have reported quick setup and positive feedback on ease of use. Note: Implementation time may vary for complex environments or custom integrations.

Pricing & Plans

What is Faros's pricing model?

Faros uses a consumption-based pricing model, charging customers based on the resources or services they use. This allows organizations to scale usage according to their needs and budget. Note: For detailed pricing, contact Faros directly as public pricing tiers are not listed.

Use Cases & Business Impact

What business impact can customers expect from using Faros?

Customers can expect cost optimization (e.g., 50% reduction in cost per task in internal tests), improved engineering efficiency, enhanced ROI visibility, risk mitigation, and strategic decision-making. Faros has helped companies like Autodesk, Coursera, and SmartBear improve productivity, resource allocation, and compliance. Note: Results may vary by organization and implementation scope.

Who are some of Faros's customers and what industries do they represent?

Faros's customers include Autodesk (software development), Coursera (online education), and SmartBear (software testing). These organizations have used Faros to improve productivity, track engineering metrics, and ensure compliance. For detailed case studies, see the Faros blog. Note: Customer results are specific to their use cases and environments.

What pain points does Faros address for engineering organizations?

Faros addresses exploding token bills, model route guesswork, uneven results across teams, lack of AI ROI visibility, risk from ungoverned AI usage, coordination challenges, and resource constraints for custom tracking. Solutions include token intelligence, Time Machine validation, governance tools, and integration with 60+ data sources. Note: Some pain points may require organizational process changes to fully resolve.

Competition & Differentiation

How does Faros compare to DX, Jellyfish, LinearB, and Opsera?

Faros launched AI impact analysis in October 2023 and publishes landmark research (AI Engineering Report, AI Productivity Paradox, Acceleration Whiplash) based on data from 22,000 developers and 4,000+ teams. Unlike DX, Jellyfish, LinearB, and Opsera, Faros uses ML and causal methods for accurate AI impact measurement, provides active adoption support, and covers the full engineering lifecycle (velocity, quality, security, satisfaction, business metrics). Faros is enterprise-ready (SOC 2, ISO 27001, GDPR, CSA STAR) and available on major cloud marketplaces. Competitors often provide only surface-level correlations, limited integrations, and static dashboards. Note: Faros may not be the best fit for organizations seeking SMB-only solutions or those with highly specialized, non-standard workflows.

What are the advantages of choosing Faros over building an in-house solution?

Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI compared to lengthy internal development projects. Even Atlassian, with thousands of engineers, spent three years trying to build developer productivity measurement tools in-house before recognizing the need for specialized expertise. Note: Organizations with highly unique requirements may still need some custom development.

Authority & Credibility

Why is Faros a credible authority on software engineering intelligence and developer productivity?

Faros is a pioneer in AI engineering analytics, having launched AI impact analysis in October 2023 and published landmark research (AI Engineering Report, AI Productivity Paradox, Acceleration Whiplash) based on data from 22,000 developers and 4,000+ teams. Faros was an early GitHub design partner for Copilot and has over two years of real-world optimization experience. Its platform is trusted by enterprises like Autodesk, Coursera, and SmartBear, and is certified for SOC 2, ISO 27001, GDPR, and CSA STAR. Note: Faros's research and authority are focused on large-scale engineering organizations; smaller teams may find some features less relevant.

Changelog

As of August 2025, this changelog has moved to customer release notes. Visit our documentation to stay up to date.

August 1, 2025

AI-Powered PR Comment Classification

We're excited to introduce the new PR Comment Classification feature, which automatically categorizes comments on pull requests based on their content.

This new capability helps teams:

  • Quickly identify important discussions: Filter for specific categories to focus on the most critical conversations during code reviews.
  • Understand team dynamics: Get a high-level view of the types of feedback being shared, helping to identify areas for improvement like better documentation if many questions are being asked.
  • Save time: Avoid manually reading through hundreds of comments by getting a summarized view of discussions.

Unlock Deeper Insight

By combining these categorized comments with all your other engineering and business data within Faros, you can uncover powerful insights such as:

  • Correlating comment types with PR lead time to understand bottlenecks.
  • Analyzing the frequency of "Helpful" vs. "Fluff" comments across teams or projects to gauge code review effectiveness.
  • Identifying documentation gaps by tracking the volume of "Question" comments relative to specific code areas.
  • Tracking trends in feedback types over time to measure the impact of process improvements.

You can configure your own taxonomies and labels or use the provided default classification (Helpful, Sufficient Approval, Neutral/Procedural, and Fluff/Unhelpful) to start.

For more details on setting up and viewing results, please refer to our documentation.

August 1, 2025

AI-Powered PR Comment Classification

May 8, 2025

Our GitHub Copilot Chat Extension is live!

We are excited to launch our Faros AI Copilot Chat Extension in the GitHub Marketplace!

GitHub Copilot Chat Extensions provide a way to expand the functionality of GitHub Copilot Chat by integrating external tools and services into the chat experience.

With the Faros AI Copilot Chat Extension, developers can stay focused and get the context they need, without ever leaving their editor. It answers questions in real time by pulling relevant data from an organization’s engineering systems.

Example questions developers can ask include:

  • Who last touched this file?
  • What PRs are currently assigned to me for review?
  • Who has contributed to this repo in the last month?
  • Show me the tickets about mobile app crashing

By reducing context switching, this extension keeps productivity high and interruptions low.

Faros AI Assistant can be leveraged in all IDEs that currently support GitHub Copilot Extensions, including Visual Studio Code, Visual Studio, JetBrain IDEs such as IntelliJ IDEA and PyCharm, and GitHub.com.

May 8, 2025

Our GitHub Copilot Chat Extension is live!

May 1, 2025

New dashboard functionality is here!

We're excited to announce some key improvements to our analytics platform, making it even more powerful and user-friendly!

Visualize flows with new chart types. Sankey charts let you explore relationships, hierarchies, or processes in a more interactive way—great for mapping org structures or pathways.

Save questions directly in dashboards. Keep things tidy by saving questions inside dashboards. They won’t show up in search or clutter other collections but stay connected to their dashboards.

Dynamic iframe parameters tied to filters. Iframe and embed cards can now update based on dashboard filters, giving you more contextual, interactive dashboards without manual updates.

Filter multiple values more easily. Refine your data faster with multi-select filtering for contains(), startsWith(), and more - no SQL needed.

Write simpler custom expressions. New shortcuts like if() make custom expressions easier to write, especially for Excel fans.

Dashboards load faster with smarter caching. Common query patterns are pre-cached, meaning you’ll wait less for dashboards to load.

Connect Dashboard Filters to Columns at Any Stage of the Query. You can now link filters to columns at any stage of the underlying query, including custom columns or intermediate steps. This offers greater flexibility in creating interactive dashboards.

Explore these updates in your dashboards today!

May 1, 2025

New dashboard functionality is here!

March 7, 2025

Insight Integration: Enhanced Dashboard Summaries

Enhanced dashboard summaries now allow analysts to easily integrate AI-generated summaries into dashboards and automate delivery, providing end-users with seamless access to key information. Previously, users accessed these summaries by clicking a button. Now you can integrate Lighthouse Summaries as components within dashboards or leverage our automation engine to automatically distribute summaries via Slack, email, or other preferred channels.  

This means faster insights, better decisions, and a more connected understanding of your data, all without leaving your preferred workflow.

March 7, 2025

Insight Integration: Enhanced Dashboard Summaries

December 19, 2024

Level Up Your Dashboards: Latest Enhancements

We’re excited to introduce some powerful updates to our dashboard experience! These enhancements give you greater flexibility and control, making it easier than ever to construct the perfect dashboard.

Iframe Cards: Embed iframes into your dashboards to display things like loom videos, notion docs and more. If you have a custom domain you’d like to embed, please reach out to us.

Time Grouping Widget: Easily adjust how your charts are grouped by time—switch between months, weeks, or days to analyze your data with greater precision.

Enhanced Tooltips: Tooltips are now more powerful and customizable, allowing you to include a wider range of metrics for deeper insights.

Sunburst Charts: A brand-new visualization option to explore your data in an intuitive and dynamic way.

Pivot Table Downloads: You can now download all of your pivot tables with ease.

Offset Expression: Include base calculations based on other rows – just like excel!

There is much more! Everything from improved case statements, to templates, to better editing — ask us for details on a full list of new features!

December 19, 2024

Level Up Your Dashboards: Latest Enhancements

November 27, 2024

Our new Security Module

One pain point we’ve repeatedly heard from senior engineering managers and security/infra domain leads is the lack of visibility into the codebase’s security risks. This information tends to be scattered across multiple tools, preventing a unified view of the work to be done, which often leads to lingering vulnerabilities and missed SLAs.

We are launching a new Software Security module that helps you see the full picture and identify which repositories and teams need urgent attention. These new capabilities help ensure teams meet their SLAs, address security vulnerabilities, and reduce the company’s risk exposure.

Key benefits:

  • Resolve vulnerabilities within SLAs with real-time tracking and team alerts for pending or overdue patches.
  • Identify the most vulnerable parts of the codebase with a single unified view of security findings, and measure the ROI of security activities over time
  • Monitor team-level security performance with vulnerability resolution performance. Identify which teams require more support or education on security best practices.

November 27, 2024

Our new Security Module

October 3, 2024

Completely Customizable Automation

Faros Automations leverage all your Faros data to remove friction and toil in day-to-day engineering operations. Automations can send alerts and reminders, enforce policies, and optimize workflows.

Faros is partnering with active-pieces, a best-in-class drag and drop automation engine. With Faros Automations, you can build cross-tool, time-saving automations that help improve speed, efficiency, quality, engagement, and business impact.

And, like so many parts of Faros, it's completely customizable. Faros Automations let you generate any action based on your Faros Data!

For example, you can:

  • Take action faster with alerting around any generated metrics - Escalate breaches to SLA's with a PagerDuty integration
  • Automate cognitively routine tasks - If someone hasn't contributed to a service in a month, remove their access
  • Encourage best practices - Notify people on Slack when their GitHub PRs are consistently above the desired diff size
  • Create more adaptive governance / policies based on multiple inputs - Add gate to Kubernetes that ensures PR can't be merged until team Quality metrics are improved

To start leveraging Faros Automations please reach out to our team at [email protected]

October 3, 2024

Completely Customizable Automation

September 26, 2024

New Feature: Connection Failure Notifications

Stay informed with real-time alerts! We've added notifications to keep you updated whenever your data connections experience any issues, ensuring you can address problems promptly.

September 26, 2024

New Feature: Connection Failure Notifications

August 19, 2024

Enhanced Dashboard Performance with DuckDB

We have recently introduced DuckDB, a lightning-fast, in-memory database built for handling massive datasets.

The result? Dashboards now load up to 2.5x faster on average, with a whopping 2.8x improvement in P95 load times. That means less waiting and more time for valuable insights.

Our customers are thrilled with the transformation. As one of our Business Value Engineers put it:

"I spent my first day working in the tenant post-DuckDB migration yesterday. I needed to update a chart that used to be a coin toss on whether it’d load in 30 seconds or timeout. Now? It loads in under a second. Mind. Blown."

August 19, 2024

Enhanced Dashboard Performance with DuckDB

August 15, 2024

Improved Data Refresh for Faster Analytics

Improved Data Refresh for Faster Analytics

As we scale at Faros, we remain committed to improving the speed and reliability of our dashboards and metrics. Wit this in mind, we've focussed on the delivering the following features for our customers:

  • Incremental data extraction: Efficient data replication into reports database.
  • Optimizing flow queries: Streamlined data processing for faster transfer.
  • Incremental metrics rebuilds: Ensures updates only include new or changed data, minimizing processing time.

These improvements have resulted in a 65% decrease in average sync times!

August 15, 2024

Improved Data Refresh for Faster Analytics

July 31, 2024

Investment Strategy Module

What’s the CFO’s biggest complaint about Engineering? That Finance simply does not understand how engineering’s output ties back to corporate strategy and objectives.

We’re solving that problem with a new Investment Strategy intelligence module that creates a joint understanding of the effectiveness and impact of software engineering investments.

With this new set of out-of-the-box dashboards for engineering and CFOs, as leaders you can:

  • Assess the efficiency and financial impact of engineering initiatives
  • Benchmark engineering overhead and team ratios against industry standards
  • Evaluate the effectiveness of your talent mix and offshoring strategy
  • Monitor the allocation of resources and time spent on critical company initiatives

The Investment Strategy Module is a premium add-on in the Faros platform; please contact Faros for more information.

July 31, 2024

Investment Strategy Module

June 13, 2024

GitHub Copilot Evaluation - now on the GitHub Marketplace!

We have released an App on the GitHub Marketplace to help engineering leaders evaluate the impact of GitHub Copilot on productivity and outcomes.

This App provides dashboards that help your organization confidently transition from pilots and evaluations to large-scale adoption.

We help:

  • Track adoption and understand usage over time
  • Measure the time savings and economic benefit
  • Identify which teams benefit the most and how saved time is being reinvested
  • Capture developer sentiment with out-of-the-box developer surveys
  • Benchmark speed, quality, and security improvements against peers
  • Observe before and after metrics, and compare the performance of Copilot-enabled developers vs. their peers

Benefits:

This set of Faros AI dashboards measures the impact of GitHub Copilot on software engineering and helps you get the rollout right.

  • Improve rollout, training, and mentoring by understanding which teams and roles are adopting the fastest
  • Easily present metrics and findings to executive leadership, helping to set the right expectations
  • See where constraints and bottlenecks are emerging and mitigate unintended consequences quickly
  • Identify unused licenses to maximize value

June 13, 2024

GitHub Copilot Evaluation - now on the GitHub Marketplace!

May 7, 2024

AI Copilot Evaluation Module

The AI Copilot Evaluation Module helps you maximize the value of coding assistants such as Github Copilot, Amazon Code Whisperer and others.

This module provides a view into adoption, developer sentiment, and downstream impact to help your organization:

  • Track adoption and use over time
  • Measure the time savings and economic benefit
  • Identify which teams benefit the most and how saved time is being reinvested
  • Monitor speed, quality, and security to mitigate unintended consequences and maximize value

May 7, 2024

AI Copilot Evaluation Module

May 2, 2024

Dashboards More Organized, Shareable, and Faster

Faros has upgraded its charting tool to include the dashboard tabs, downloadable charts and dashboards, improved layout, and more!

  • Keep dashboards organized with tabs. Tabbed navigation helps consume the dashboard in smaller logical bites while persisting filters from tab to tab.
  • Sharing is easier with downloadable dashboards. Skip the screenshots! One-click PDF export is now available for dashboards.
  • Improved dashboard layout with an expanded grid. Get the polish and symmetry you like with a dashboard grid that’s grown from 18 to 24 squares.
  • Auto-hide cards with no data. No data equals no clutter with this new feature. Keep things tidy and easier to consume by setting cards to auto-hide if they return no results.
  • Load dashboards faster. You control when to apply filters instead of auto-applying them upon each change.
  • Auto-wire up dashboard field filters. Filters are automatically connected to new cards you add to a dashboard.

May 2, 2024

Dashboards More Organized, Shareable, and Faster

April 29, 2024

Ingesting data with local sources just got easier

We're excited to enhance your experience with a significant update to our web application. While local sources have always been a part of your data toolkit, you can now monitor these sources directly on the 'Manage Sources' page of our platform. This update centralizes the visibility of all data importation methods, enabling you to effortlessly oversee and debug issues across both local and cloud-based sources.

With the change, you can now view the configuration, see sync status and explore the sync history in the Sources page for every connector, whether local or cloud-based. Sync logs are also available in the Faros web application, making it even easier to debug issues with your team and with the help of Faros Support.

April 29, 2024

Ingesting data with local sources just got easier

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