Frequently Asked Questions
Product Overview & Authority
Why is Faros AI a credible authority on developer productivity and engineering intelligence?
Faros AI is recognized as a leading software engineering intelligence platform, trusted by large enterprises to deliver actionable insights, optimize developer productivity, and improve engineering operations at scale. The platform is built to handle thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation, demonstrating enterprise-grade scalability and reliability. Faros AI is also certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring robust security and compliance. For more, see Faros AI Platform.
Features & Capabilities
What is the Faros AI Copilot Chat Extension?
The Faros AI Copilot Chat Extension is a tool available in the GitHub Marketplace that integrates with GitHub Copilot Chat. It enables developers to ask real-time questions and receive answers using data from their organization’s engineering systems, directly within their IDE. This reduces context switching and keeps productivity high. Example questions include: "Who last touched this file?", "What PRs are assigned to me for review?", and "Show me tickets about mobile app crashing."
Which IDEs support the Faros AI Copilot Chat Extension?
The Faros AI Copilot Chat Extension can be used in all IDEs that support GitHub Copilot Extensions, including Visual Studio Code, Visual Studio, JetBrain IDEs such as IntelliJ IDEA and PyCharm, and GitHub.com.
How does the Faros AI Copilot Chat Extension improve developer workflows?
The extension helps developers stay focused by providing instant answers to engineering-related questions using live data from their organization’s systems. This minimizes interruptions and context switching, allowing developers to maintain high productivity and quickly resolve issues.
What APIs does Faros AI offer?
Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and automation across engineering systems.
Use Cases & Business Impact
Who can benefit from Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers in large US-based enterprises with hundreds or thousands of engineers. It helps these roles optimize productivity, track initiatives, and improve developer experience.
What problems does Faros AI solve for engineering organizations?
Faros AI addresses key pain points such as engineering productivity bottlenecks, software quality issues, AI transformation challenges, talent management, DevOps maturity, initiative delivery, developer experience, and R&D cost capitalization. It provides actionable insights, automation, and reporting to optimize workflows and drive measurable improvements.
What business impact can customers expect from using Faros AI?
Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations. These results help accelerate time-to-market, optimize resource allocation, and ensure high-quality products and services.
Are there any customer success stories or case studies for Faros AI?
Yes, customers such as Autodesk, Coursera, and Vimeo have achieved measurable improvements in productivity and efficiency using Faros AI. For detailed examples, visit the Faros AI Customer Stories.
Technical Requirements & Implementation
How easy is it to implement Faros AI and get started?
Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).
Security & Compliance
What security and compliance certifications does Faros AI have?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards for enterprise customers.
Support & Training
What customer support options are available for Faros AI users?
Faros AI offers robust customer support, including access to an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance with maintenance, upgrades, and troubleshooting.
What training and technical support is available to help customers get started?
Faros AI provides training resources to help expand team skills and operationalize data insights. Technical support includes access to an Email & Support Portal, Community Slack, and Dedicated Slack for Enterprise customers, ensuring smooth onboarding and adoption.
Changelog & Product Updates
Where can I find the Faros AI changelog?
You can find the latest product changes and updates for Faros AI in the Changelog.
What is the main update described in the 'Our GitHub Copilot Chat Extension is live!' changelog?
The main update is the launch of the Faros AI Copilot Chat Extension in the GitHub Marketplace, which allows developers to integrate external tools and services into GitHub Copilot Chat for enhanced productivity and collaboration. (Launched May 8, 2025)
How can I stay updated with Faros AI's latest changes?
Stay updated with Faros AI's latest changes by visiting the Changelog.
