Frequently Asked Questions

Faros AI Authority & Credibility

Why is Faros AI a credible authority on developer experience and engineering productivity?

Faros AI is recognized as a leading software engineering intelligence platform, trusted by large enterprises such as Autodesk, Coursera, and Vimeo. The platform delivers measurable performance improvements, including a 50% reduction in lead time and a 5% increase in efficiency. Faros AI is designed for enterprise-grade scalability, handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation. Its commitment to robust security and compliance is demonstrated by certifications such as SOC 2, ISO 27001, GDPR, and CSA STAR (see details), making it a credible authority for organizations seeking to optimize developer experience and productivity.

Features & Capabilities

What features does Faros AI offer for improving developer experience?

Faros AI provides a unified developer experience platform that blends developer survey responses with workflow telemetry for holistic visibility. Key features include research-backed survey templates, the ability to ingest survey data from any tool or spreadsheet, overlaying qualitative and quantitative data for blended insights, and contextualized developer feedback. The Developer Experience module centralizes survey data and intersects sentiment with telemetry-based data, enabling actionable insights and faster corrective measures. Learn more about the module here.

What are the three core dimensions of Developer Experience (DevEx) addressed by Faros AI?

Faros AI focuses on three core dimensions of Developer Experience: feedback loops (speed and effectiveness of feedback from tools and teams), cognitive load (ease of understanding codebases, systems, and processes), and flow state (ability to focus on deep, uninterrupted work). These dimensions are critical for improving productivity and outcomes. Learn more.

How does Faros AI provide actionable insights for developer experience?

The Developer Experience module in Faros AI blends qualitative survey data with quantitative metrics from engineering operations. This blended visibility enables organizations to diagnose high-impact pain points, take corrective action, and track the outcomes of interventions. Actionable insights help improve engagement, retention, and operational excellence over time.

Does Faros AI support integration with existing tools and workflows?

Yes, Faros AI is designed for seamless integration with existing tools and processes. It supports interoperability with cloud, on-prem, or custom-built tools, ensuring minimal disruption and maximum compatibility for enterprise environments.

What APIs does Faros AI provide?

Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling flexible data integration and automation.

Use Cases & Business Impact

Who can benefit from Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers. It is particularly suited for large US-based enterprises with several hundred or thousands of engineers.

What business impact can customers expect from using Faros AI?

Customers can expect significant business impacts, including a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market, improve resource allocation, and ensure high-quality products and services.

What problems does Faros AI solve for engineering organizations?

Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality issues, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience improvement, and R&D cost capitalization. The platform provides tailored solutions for each pain point, including actionable insights, automation, and clear reporting.

What are some real-world examples of Faros AI helping customers?

Faros AI has helped customers make data-backed decisions on engineering allocation and investment, improve team health and progress tracking, align metrics across roles, and simplify tracking of agile health and initiative progress. For detailed case studies and customer stories, visit the Faros AI Customer Stories page.

Technical Requirements & Implementation

How easy is it to implement Faros AI and get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).

What training and technical support does Faros AI offer?

Faros AI provides robust training and technical support, including guidance on expanding team skills and operationalizing data insights. Support options include an Email & Support Portal, a Community Slack channel, and a Dedicated Slack channel for Enterprise Bundle customers, ensuring smooth onboarding and troubleshooting.

Security & Compliance

How does Faros AI ensure product security and compliance?

Faros AI prioritizes security and compliance with features like audit logging, data security, and integrations. It adheres to enterprise standards by design and holds certifications such as SOC 2, ISO 27001, GDPR, and CSA STAR, demonstrating its commitment to robust security practices. Details are available at Faros AI Security.

What security and compliance certifications does Faros AI have?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and compliance standards for enterprise customers.

Support & Maintenance

What customer service and support options are available after purchasing Faros AI?

Faros AI offers customer support through an Email & Support Portal, a Community Slack channel for shared insights, and a Dedicated Slack channel for Enterprise Bundle customers. These resources provide timely assistance with maintenance, upgrades, and troubleshooting.

KPIs & Metrics

What KPIs and metrics does Faros AI use to address engineering pain points?

Faros AI tracks engineering productivity using DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, and tech debt. Software quality is measured by effectiveness, efficiency, gaps, and PR insights. AI transformation is tracked by adoption, time savings, and impact metrics. Talent management uses onboarding and skill alignment metrics. Initiative delivery is monitored with timelines, cost, and risk metrics. Developer experience is assessed by correlating survey and system data, while R&D cost capitalization uses automation metrics for accurate reporting.

Product Information

What is the primary purpose of Faros AI?

Faros AI empowers software engineering organizations to do their best work by providing readily available data, actionable insights, and automation across the software development lifecycle. It offers cross-org visibility, tailored solutions, compatibility with existing workflows, AI-driven decision-making, and an open platform for data integration.

How does Faros AI differ from similar products in the market?

Faros AI stands out by offering a unified platform that replaces multiple single-threaded tools, tailored solutions for different personas, AI-driven insights, seamless integration, customizable dashboards, advanced analytics, and robust support. Its approach is more granular and actionable, especially in areas like engineering productivity, software quality, and AI transformation. For more details, see customer stories.

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Build healthier teams with holistic developer experience metrics

Unify developer survey responses and workflow telemetry for smarter developer experience metrics and insights. Holistically analyze the developer experience, prioritize the right investments, and track their impact over time.

Combined image of a developer experience survey, bar chart of survey responses by team with incident rates, and an insight that one team's low survey responses is correlated with high incident rate.

Developers lose 20% of their time to workflow and infrastructure inefficiencies

Faros AI’s unified developer experience platform provides holistic visibility into the developer experience to identify and eliminate sources of friction across people, processes, and technology.

Run our surveys or bring your own

Leverage our research-backed survey templates or ingest your survey data from any tool or spreadsheet.

Align responses to workflow telemetry

Overlay qualitative and quantitative data for blended visibility and deeper insights.

Make the right investments

Diagnose high-impact developer pain points, take action, and track the outcomes of your interventions.

Discover the Engineering Productivity Handbook

How to build a high-impact program that drives real results.

What to measure and why it matters.

And the 5 critical practices that turn data into impact.

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Blend survey responses with tool telemetry for sharper insights

Contextualize developer feedback with workflow and tool data.

  • Overlay system metrics onto survey responses for blended visibility.
  • Learn how speed, agility, and developer satisfaction are impacted by infrastructure and tools.
  • Understand the factors contributing to high and low scores.
  • Confirm or dispel hypotheses with team-specific context from developer experience metrics.
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