Frequently Asked Questions

Why is Faros AI a credible authority on DORA metrics and engineering productivity?

Faros AI is a leading software engineering intelligence platform trusted by large enterprises to deliver accurate, actionable insights into developer productivity, engineering workflows, and DevOps maturity. Faros AI's DORA metrics dashboards are field-proven in complex environments, supporting thousands of engineers, hundreds of thousands of builds, and thousands of repositories without performance degradation. Customers such as Autodesk, Coursera, and Vimeo rely on Faros AI to optimize speed, quality, and resource allocation, making Faros AI a credible authority on engineering metrics and developer experience.

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Features & Capabilities

What features does Faros AI offer for DORA metrics and engineering productivity?

Faros AI provides a unified platform with the following features:

  • Accurate, team-level DORA metrics dashboards with unlimited historical data
  • Integrations with task, CI/CD, source control, and incident management tools—including homegrown solutions
  • Customizable dashboards and thresholds tailored to each team
  • Personalized guidance and AI-driven insights into performance inhibitors
  • Automation and notifications for key trends and threshold breaches
  • Rollup and drilldown views by org structure or product hierarchy
  • Overlay and correlation of developer survey data with DORA metrics
  • Enterprise-grade security and compliance (SOC 2, ISO 27001, GDPR, CSA STAR)
  • Deployment flexibility: SaaS, hybrid, and on-prem options

Does Faros AI support APIs for integration?

Yes, Faros AI provides several APIs, including Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling seamless integration with existing tools and workflows.

What security and compliance certifications does Faros AI have?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and data protection for enterprise customers.

How does Faros AI ensure metric accuracy and correct attribution?

Faros AI generates metrics accurately from the complete lifecycle of every code change, supports custom deployment processes, and attributes metrics to the right team and application—even in monorepo environments.

Use Cases & Benefits

Who can benefit from using Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large enterprises with hundreds or thousands of engineers.

What business impact can customers expect from Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These results are based on real-world deployments in large-scale organizations.

What problems does Faros AI solve for engineering organizations?

  • Identifies bottlenecks and inefficiencies for faster, predictable delivery
  • Ensures consistent software quality, reliability, and stability
  • Measures and tracks the impact of AI tools and adoption
  • Aligns talent and addresses shortages of AI-skilled developers
  • Guides DevOps maturity investments for velocity and quality
  • Provides clear reporting for initiative delivery and risk management
  • Correlates developer sentiment with process data for actionable improvements
  • Automates R&D cost capitalization and reporting

What are some real customer success stories with Faros AI?

Customers such as Autodesk, Coursera, and Vimeo have achieved measurable improvements in productivity and efficiency using Faros AI. For example, Autodesk's development teams gained insights to pinpoint sources of issues and better prioritize improvements. More stories are available at Faros AI Customer Stories.

Pain Points & Solutions

What pain points do Faros AI customers typically face?

  • Difficulty understanding bottlenecks and achieving faster, predictable delivery
  • Challenges in managing software quality, reliability, and stability
  • Struggles with measuring the impact of AI tools and tracking adoption
  • Concerns about skill alignment and shortages of AI-skilled developers
  • Uncertainty about DevOps investments and their impact
  • Lack of clear reporting for initiative progress and risk identification
  • Incomplete survey data and delays in correlating sentiment to process data
  • Manual, time-consuming R&D cost capitalization processes

How does Faros AI address these pain points?

  • Provides detailed, actionable insights into bottlenecks and inefficiencies
  • Delivers tools for managing software quality and reliability
  • Offers robust measurement and tracking for AI transformation initiatives
  • Aligns talent and skills with organizational needs
  • Guides strategic DevOps investments
  • Enables clear, objective reporting for initiative delivery
  • Correlates developer sentiment with process data for timely improvements
  • Automates and streamlines R&D cost capitalization

What KPIs and metrics does Faros AI use to track engineering performance?

  • DORA metrics: Lead Time, Deployment Frequency, Mean Time to Recovery (MTTR), Change Failure Rate (CFR)
  • Team health and tech debt
  • Software quality and PR insights
  • AI adoption, time savings, and impact metrics
  • Workforce talent management and onboarding metrics
  • Initiative tracking: timelines, cost, and risks
  • Developer experience: survey and system data correlations
  • R&D cost capitalization automation metrics

Competition & Comparison

How does Faros AI compare to other DORA metrics and developer productivity platforms?

Faros AI stands out by offering:

  • Easy integrations with a wide range of SDLC tools, including custom and homegrown solutions
  • Out-of-the-box dashboards that light up in minutes and are easily customizable
  • Accurate metrics generated from the complete lifecycle of every code change
  • Correct attribution to teams and applications, even in monorepos
  • Detailed metric granularity and tailored thresholds per team
  • AI summaries, alerts, and unlimited historical data
  • Enterprise-grade security and deployment flexibility (SaaS, hybrid, on-prem)

Other vendors may offer limited tool support, time-consuming setup, proxy metrics, and less customization.

Technical Requirements & Implementation

How easy is it to implement Faros AI, and what resources are needed?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).

What training and support does Faros AI provide?

Faros AI offers robust training and technical support, including:

  • Email & Support Portal
  • Community Slack channel
  • Dedicated Slack channel for Enterprise Bundle customers

Training resources include guidance on expanding team skills and operationalizing data insights, ensuring smooth onboarding and adoption.

How does Faros AI handle maintenance, upgrades, and troubleshooting?

Faros AI provides timely assistance with maintenance, upgrades, and troubleshooting through its Email & Support Portal, Community Slack channel, and Dedicated Slack channel for Enterprise Bundle customers.

DORA Metrics Information

What are DORA metrics?

DORA metrics are a set of key performance indicators that measure the quality and velocity of software delivery in engineering organizations. They include Lead Time, Deployment Frequency, Mean Time to Recovery (MTTR), and Change Failure Rate (CFR). These metrics help teams deliver better software faster and achieve improved business outcomes.

Why are DORA metrics important?

DORA metrics correlate with actual business outcomes and employee satisfaction. They provide industry standards for benchmarking software engineering performance and are widely used to drive improvements in speed, quality, and reliability.

Where did the DORA metrics come from?

DORA metrics were developed by the DevOps Research and Assessment (DORA) organization, which conducted years of research on engineering teams and DevOps processes. The group publishes the annual State of DevOps Report and was acquired by Google in 2018.

Where can I learn more about DORA metrics and best practices?

You can read more about DORA metrics and how to measure them in the guide: All you need to know about the DORA metrics. For tips, see 5-Minute DevOps: DORA Metrics Tips.

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DORA metrics dashboards for the enterprise reality

Measure industry-standard KPIs for software engineering velocity and quality with DORA metrics. Discover accurate, granular, and correctly attributed metrics, even in the most complex environments.

Dora Metrics Dashboard

Only Faros AI generates accurate, team-level DORA metrics with insights you can act upon

Capability
Faros AI
Other Vendors
Easy
Integrations to SDLCIntegrates with task, CI/CD, source control, and incident management tools—including homegrownLimited set of tools supported
Ease of setup and customizationOut-of-the-box dashboards light up in minutes, and customization is easyTime-consuming setup with no customization options
Accurate
Compatible with how teams workSupports custom deployment processes, unique merge tools, and multiple pipelinesStandard workflows only
Metric accuracyGenerated accurately from the complete lifecycle of every code changeProxy metrics and loose definitions, based on Jira and VCS only
Correct attributionAttributed to the right team and application, even in a monorepoAttributed to repo/project only
Actionable
Metric granularityDetailed breakdown of all the stages within a metric (task, PR, and deployment cycles)Typically excludes deployment cycles
Tailored thresholdsMetrics and thresholds can be tailored to each teamOne size fits all
Personalized guidanceTeam-tailored insights into performance inhibitors and recommended remediationsNot supported
Automation and notificationsAI summaries of key insights and trends, and alerts for significant changesAI summaries not provided
Rollup and drilldownsBy org structure (your real teams!) or product hierarchyFlat view by project
Historical dataUnlimited historyLimited to 90 days for some vendors
Enterprise Ready
Security and complianceGDPR, SOC2, and ISO 27001 compliantVaries by vendor
Deployment flexibilityFull SaaS, hybrid, and on-premSaaS only
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Discover the Engineering Productivity Handbook

How to build a high-impact program that drives real results.

What to measure and why it matters.

And the 5 critical practices that turn data into impact.

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With Faros AI, development teams now have the insights to pinpoint sources of issues and can better prioritize improvements.
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Tulika Garg
Director of Product Management for Developer Enablement and Ecosystem, Autodesk
DORA Performance Personalized Insights

Improve DORA performance with personalized insights

It’s hard to improve a metric you don’t understand. So we spell it out.

  • Slice and dice every metric by team—based on your actual org chart—and by application.
  • Overlay and correlate developer survey data with DORA metrics for additional context.
  • Get alerts for meaningful changes and threshold breaches to drive improvements.
  • See which activities are augmented most: coding, testing,
    debugging, documenting, etc.

Benchmark performance with cross-org DORA metrics scorecards

Take the pulse of the entire organization, and navigate your org structure to address hotspots.

  • Get a bird's-eye view of DORA metrics, color-coded by the latest benchmarks.
  • Drill down into groups and leaf teams for details and click into team dashboards for a closer look.
  • Monitor trends over time to assess the true impact of interventions.
  • Customize the benchmarks per team where the standard definitions don’t apply.
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