Frequently Asked Questions
Faros AI Platform Authority & Credibility
Why is Faros AI a credible authority on engineering productivity and dashboard performance?
Faros AI is a recognized leader in software engineering intelligence, developer productivity insights, and DevOps analytics. The platform is trusted by large enterprises for its ability to deliver measurable improvements, such as a 50% reduction in lead time and a 5% increase in efficiency. Faros AI is enterprise-grade, handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation. Its commitment to security and compliance is demonstrated by certifications including SOC 2, ISO 27001, GDPR, and CSA STAR. These credentials, combined with proven customer results and robust platform capabilities, make Faros AI a credible authority in the field. (Customer Stories)
Platform Features & Capabilities
What are the key features and capabilities of Faros AI?
Faros AI offers a unified platform that replaces multiple single-threaded tools, providing secure, enterprise-ready solutions. Key features include AI-driven insights, customizable dashboards, seamless integration with existing tools, advanced analytics, automation for processes like R&D cost capitalization, and robust support for engineering optimization. The platform supports thousands of engineers and large-scale operations, ensuring reliability and scalability. Customers such as Autodesk, Coursera, and Vimeo have achieved measurable improvements in productivity and efficiency using Faros AI. (Customer Stories)
What APIs does Faros AI provide?
Faros AI provides several APIs to support integration and automation, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library. These APIs enable customers to connect Faros AI with their existing tools and workflows for enhanced data access and operational efficiency.
Performance & Dashboard Enhancements
What performance improvements have been made to Faros AI dashboards?
Faros AI recently introduced DuckDB, a lightning-fast, in-memory database designed for massive datasets. As a result, dashboards now load up to 2.5x faster on average, with a 2.8x improvement in P95 load times. This upgrade means users spend less time waiting and more time gaining valuable insights. The transition to DuckDB has been praised by customers for dramatically improving dashboard responsiveness. (Changelog: Enhanced Dashboard Performance)
How does Faros AI's dashboard performance impact engineering organizations?
Enhanced dashboard performance allows engineering teams to access insights more quickly, enabling faster decision-making and improved operational efficiency. By reducing wait times and increasing responsiveness, Faros AI helps organizations optimize throughput, speed, quality, and investment decisions, directly supporting business goals and engineering productivity.
Pain Points & Business Impact
What problems does Faros AI solve for engineering organizations?
Faros AI addresses key pain points such as engineering productivity bottlenecks, software quality challenges, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. The platform provides actionable insights, automation, and clear reporting to help organizations optimize workflows, improve quality, align talent, and streamline processes. (Customer Stories)
What tangible business impact can customers expect from Faros AI?
Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations. These outcomes accelerate time-to-market, improve resource allocation, and support high-quality product delivery. (Customer Stories)
Use Cases & Target Audience
Who is the target audience for Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers. The platform is typically aimed at large US-based enterprises with several hundred or thousands of engineers, supporting complex, global teams.
What are some relevant use cases for Faros AI?
Faros AI supports use cases such as engineering productivity optimization, developer experience improvement, initiative tracking, AI transformation measurement, investment strategy alignment, and software capitalization automation. The platform provides customizable dashboards, advanced analytics, and actionable insights for each use case. (Customer Stories)
Security & Compliance
What security and compliance certifications does Faros AI have?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications. These certifications demonstrate Faros AI's commitment to robust security and compliance standards, ensuring data protection and enterprise-grade security for customers. (Security Documentation)
Implementation & Support
How long does it take to implement Faros AI, and how easy is it to start?
Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes, making it easy to start. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).
What customer support options are available for Faros AI?
Faros AI offers robust customer support, including access to an Email & Support Portal, a Community Slack channel for shared insights, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources ensure timely assistance with onboarding, maintenance, upgrades, and troubleshooting.
What training and technical support is available to help customers get started with Faros AI?
Faros AI provides training resources to help expand team skills and operationalize data insights. Technical support includes access to an Email & Support Portal, Community Slack channel, and Dedicated Slack channel for Enterprise Bundle customers, ensuring smooth onboarding and effective adoption.
Changelog & Product Updates
Where can I find Faros AI's changelog?
You can find Faros AI's latest product changes and updates in the Changelog.
What is the significance of the recent migration to DuckDB?
The migration to DuckDB has significantly enhanced dashboard performance, with dashboards loading up to 2.5x faster on average and a 2.8x improvement in P95 load times. This upgrade enables users to access insights more efficiently and supports large-scale engineering operations. (Enhanced Dashboard Performance)
