Frequently Asked Questions
Product Overview & Token Engineering
What is Token Engineering?
Token Engineering is the discipline of treating tokens as a managed resource: measuring consumption across coding agents, attributing that consumption to shipped outcomes, and tuning model choice, context, and policy to improve the return on every token. Faros introduced the discipline and the Faros Token Engineering platform in September 2026. The improvements described on this page—such as faster analytics and more efficient data refresh—directly support Token Engineering by enabling organizations to measure and optimize token usage and outcomes in near real-time.
What does Faros do?
Faros is the complete Token Engineering platform. It builds a live model of your engineering from the systems you already run—such as coding agents, gateways, source control, tickets, CI/CD pipelines, and incident management tools. Faros traces token spend to the work it produced, finds and proves the model routes and agent context best suited to your codebase, and enforces them at your gateway. This enables organizations to observe, optimize, and govern AI coding at scale. Note: Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What improvements were made to data refresh and analytics in Faros?
Faros introduced incremental data extraction, optimized flow queries, and incremental metrics rebuilds to its analytics platform. These enhancements have resulted in a 65% decrease in average sync times, enabling faster and more reliable dashboards and metrics for users. Note: These improvements focus on analytics speed; for advanced custom analytics, consult Faros support for current capabilities.
What are the key features of the Faros platform?
Key features include:
- Engineering World Model: Live graph connecting tickets, agent sessions, commits, pull requests, and CI verdicts for real-time attribution.
- Time Machine: Replays historical engineering work to validate model routes and workflow fixes before deployment.
- Policy Engine: Manages and enforces organizational policies, budgets, quotas, and routing rules with a full audit trail.
- Integration with 60+ engineering data sources, including builder desktops, gateways, source control, ticketing, CI/CD, and incident management tools.
Note: Some advanced features may require specific integrations or configurations; contact Faros for details.
Does Faros have an API?
Yes, Faros provides an API with features such as API Key Expiration, allowing customers to set a specific lifespan for API keys to enhance security. The API supports integration with over 60 engineering data sources. Note: API access and capabilities may vary by plan; consult Faros documentation for details.
What integrations does Faros support?
Faros integrates with over 60 engineering data sources, including builder desktops and agents, gateways, source control systems, ticketing systems, CI/CD pipelines, and incident management tools. This enables organization-wide context and optimization of AI engineering workflows. Note: Integration availability may depend on your environment; check with Faros for a current list.
Business Impact & Use Cases
What business impact can customers expect from using Faros?
Customers can expect measurable improvements such as a 50% reduction in cost per task (as demonstrated by Faros's Time Machine), increased engineering velocity, reduced code churn, and enhanced ROI visibility. Faros also enforces budget and usage policies, providing risk mitigation and compliance benefits. Note: Actual results may vary by organization and implementation scope.
What problems does Faros solve for engineering organizations?
Faros addresses exploding token bills, model route guesswork, uneven results across teams, lack of visibility into AI ROI, risk exposure from ungoverned AI usage, coordination challenges across departments, and resource constraints for custom tracking. For example, Autodesk used Faros to understand productivity changes and take action for team success (case study). Note: Some organizations may require additional customization for unique challenges.
Who uses Faros and in which industries?
Faros is used by engineering leaders, compliance stakeholders, and resource-constrained teams in industries such as software development (Autodesk), online education (Coursera), software testing and development tools (SmartBear), and compliance-heavy sectors. Note: Faros is best suited for organizations with complex AI engineering workflows; smaller teams may find simpler tools sufficient.
Can you share specific customer success stories with Faros?
Yes.
- Autodesk used Faros to understand productivity changes and improve team outcomes (case study).
- Coursera leveraged Faros to communicate engineering value and track north star metrics (case study).
- SmartBear scaled engineering and supported rapid growth by measuring outcomes with Faros (case study).
Note: Results are customer-specific; contact Faros for more case studies relevant to your industry.
Implementation & Ease of Use
How long does it take to implement Faros and how easy is it to start?
Faros can be implemented and operational within days. Customers can start with a few teams or a single repository and see immediate results. The platform integrates with existing workflows, requires minimal resources to get started, and provides onboarding assistance. Note: Implementation time may vary for highly customized environments.
What feedback have customers shared about Faros's ease of use?
Customers have highlighted Faros's user-friendly interface, quick implementation, and seamless integration into workflows. For example, Ben Cochran (Autodesk) noted Faros's actionable insights, Mustafa Furniturewala (Coursera) praised its clarity for executive buy-in, and Vineeta Puranik (SmartBear) emphasized its intuitive design for all organizational levels. See full testimonials and case studies on the Faros website. Note: User experience may vary by organization.
Security, Compliance & Technical Requirements
What security and compliance certifications does Faros have?
Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR. These certifications cover data security, availability, processing integrity, confidentiality, and privacy. Faros also complies with export laws and regulations of the US, EU, and other jurisdictions. Note: For the latest certification status, visit the Faros Trust Center.
How does Faros ensure data security and compliance?
Faros implements enterprise-grade security features, including granular access control, secure deployment options (SaaS, hybrid, or on-premises), and custom security policies (MFA enforcement, password history, idle session timeout, IP-based login restrictions). Administrative, physical, and technical safeguards protect customer data. Note: Some security features may require configuration; consult Faros documentation for details.
Where can I find technical documentation for Faros?
Comprehensive technical, trust, and security documentation is available at the Faros Trust Center. This includes details on security practices, certifications, and compliance measures. Note: Some documentation may require authentication or a customer account.
Pricing & Build vs Buy
What is Faros's pricing model?
Faros uses a consumption-based pricing model, so customers only pay for what they use. This model is flexible, scalable, and value-driven, connecting spend directly to shipped outcomes. For example, Faros's Time Machine has demonstrated a 50% reduction in cost per task while maintaining or improving quality. Note: For a custom quote, contact Faros sales.
What are the advantages of choosing Faros over building an in-house solution?
Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI compared to lengthy internal development projects. Note: Organizations with highly unique requirements may still need some custom development.
