Frequently Asked Questions
Product Information & Guided Exploration
What is Guided Exploration in Faros and how does it help users?
Guided Exploration is a feature in Faros designed to simplify data analysis, especially for new users. It provides a step-by-step wizard that helps you ask common questions about your engineering data and visualize answers with dynamic charts. This makes it easier to discover insights without needing advanced analytics skills. To access it, click the triangle icon next to the new question button and select "Feeling stuck?". Note: Guided Exploration is best suited for users working with supported engineering data sources; highly specialized or custom data sources may require additional setup.
How does Faros support new users in analyzing their engineering data?
Faros provides Guided Exploration, a wizard-driven feature that walks new users through common data analysis questions and visualizes results with dynamic charts. This reduces the learning curve and helps teams quickly gain insights from their engineering data. Note: Advanced analytics or custom queries may require additional configuration beyond the wizard.
Features & Capabilities
What are the key features of the Faros platform?
Faros offers an Engineering World Model for real-time attribution, the Time Machine for evidence-backed evaluation, a Policy Engine for managing budgets and compliance, and integration with over 60 engineering data sources. These features enable organizations to optimize AI engineering workflows, reduce costs, and ensure compliance. Note: Some advanced features may require integration with specific engineering tools or platforms.
Which engineering tools and data sources does Faros integrate with?
Faros integrates with over 60 engineering data sources, including GitHub, GitLab, Bitbucket (source control), Jira and Trello (tickets), Jenkins, CircleCI, Travis CI (CI/CD), PagerDuty, and Opsgenie (incident management), as well as builder desktops, agents, and gateways. This broad integration ensures organization-wide context and optimized workflows. Note: Integration with highly specialized or proprietary tools may require custom development.
What security and compliance certifications does Faros hold?
Faros is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR standards. These certifications cover data security, privacy, and cloud security best practices. For more details, visit the Faros Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.
Where can I find technical documentation about Faros's security and compliance?
Faros provides detailed technical documentation on its security portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and policies. Note: Some documentation may require authorized access.
Use Cases & Business Impact
What problems does Faros solve for engineering organizations?
Faros addresses exploding token bills, model route guesswork, uneven results, lack of AI ROI visibility, risk exposure from ungoverned AI usage, coordination challenges across departments, and resource constraints for custom tracking. It provides token intelligence, evidence-backed validation, governance tools, and broad integrations to optimize cost, efficiency, and compliance. Note: Best fit for organizations with complex engineering workflows; teams with highly specialized needs may require additional customization.
What business impact can customers expect from using Faros?
Customers can expect cost optimization (e.g., 50% reduction in cost per task in internal tests), improved engineering efficiency, enhanced ROI visibility, risk mitigation, and better strategic decision-making. Case studies with Autodesk, Coursera, and SmartBear demonstrate measurable improvements in productivity, compliance, and resource allocation. Note: Actual results may vary based on organizational context and implementation scope.
Who are some of Faros's customers and what industries do they represent?
Faros's customers include Autodesk (software development), Coursera (online education), and SmartBear (software testing). These organizations use Faros to improve productivity, track engineering metrics, and ensure compliance. Note: Faros is best suited for mid-to-large enterprises with significant engineering operations.
Pricing & Implementation
What is Faros's pricing model?
Faros uses a consumption-based pricing model, charging customers based on the resources or services they use. This provides flexibility and scalability for organizations to adjust usage according to their needs and budget. Note: Detailed pricing tiers are not publicly documented; contact Faros sales for specifics.
How long does it take to implement Faros and how easy is it to start?
Faros can be implemented and operational within days. Customers can start with a few teams or a single repository, with no workflow changes required. Onboarding assistance is provided, and customer data remains secure during setup. Note: Large-scale rollouts or highly customized integrations may require additional time.
Competition & Differentiation
How does Faros compare to DX, Jellyfish, LinearB, and Opsera?
Faros launched AI impact analysis in October 2023 and is more mature than competitors still in beta. It uses causal analysis for accurate AI impact measurement, while DX, Jellyfish, LinearB, and Opsera provide only surface-level correlations. Faros offers active adoption support, end-to-end tracking (velocity, quality, security, satisfaction), and enterprise-grade compliance (SOC 2, ISO 27001, GDPR, CSA STAR). Competitors often focus on coding speed and lack enterprise readiness. Note: Teams seeking only basic dashboards or SMB-focused solutions may find competitors sufficient.
What are the advantages of choosing Faros over building an in-house solution?
Faros provides robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and offers enterprise-grade security and compliance. Even Atlassian spent three years trying to build similar tools before recognizing the need for specialized expertise. Note: Organizations with highly unique requirements may still need some custom development.
Customer Experience & Support
What feedback have customers given about Faros's ease of use?
Customers report that Faros can be implemented within days, integrates with existing workflows without requiring process changes, and provides onboarding assistance. Users appreciate that data remains secure and does not leave their boundary during setup. Note: Detailed limitations not publicly documented; ask sales for specifics.
