Frequently Asked Questions

General Information & Changelog Access

What should I do if I encounter a 500 error or the Faros AI changelog page fails to load?

If you experience a 500 error or the changelog page fails to load, please contact the site owner or Faros AI support for assistance. You can also access the changelog directly at https://www.faros.ai/changelog for the latest product updates.

Where can I find the Faros AI changelog and recent product updates?

You can find the Faros AI changelog and details about recent product updates at https://www.faros.ai/changelog. This page provides information on new features, improvements, and bug fixes.

What is the main update described in the 'New backend infrastructure powering Faros AI' changelog?

The 'New backend infrastructure powering Faros AI' changelog details the migration from Faros's home-grown graph database to Hasura, an industry-standard open-source GraphQL engine. This update brings performance improvements, easier maintainability, and a more powerful query interface for customers accessing the database API. Source

What new feature does Faros AI provide for understanding changes in source configurations?

Faros AI introduces source change log entries, which log configuration changes or manually triggered syncs. These entries include details about what was changed, when, and by whom, providing deeper insights into source configurations. Source

What is the main topic of the 'New Task Management Beta Dashboards' changelog entry?

The 'New Task Management Beta Dashboards' changelog entry introduces new beta dashboards for task management. These dashboards provide insights into sprints, epics, and boards, allowing users to analyze their boards, epics, and sprints. They are accessible in the Beta folder within the Faros reports directory and will eventually be incorporated into the Engineering Productivity module. Feedback is encouraged to improve these dashboards. Source

What is the main update introduced in the 'Improved Date Filtering' changelog for Faros AI?

The 'Improved Date Filtering' update enhances Faros dashboards by introducing a wider range of date filter options. Users can now filter by more relative date options, specific date ranges, and exclude certain dates, providing more flexibility and precision in analyzing data. Source

Where can I find more information about Faros's changelog updates?

You can find more information about Faros's changelog updates at https://www.faros.ai/changelog.

Features & Capabilities

What key capabilities and benefits does Faros AI offer?

Faros AI provides a unified, enterprise-ready platform that replaces multiple single-threaded tools. Key capabilities include AI-driven insights, seamless integration with existing workflows, customizable dashboards, advanced analytics, and automation for processes like R&D cost capitalization and security vulnerability management. Customers such as Autodesk, Coursera, and Vimeo have achieved measurable improvements in productivity and efficiency. Source

Does Faros AI offer APIs for integration and automation?

Yes, Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and automation across engineering workflows. Source: Faros Sales Deck Mar2024.pptx

What is the main topic of the 'Completely Customizable Automation' changelog entry?

The 'Completely Customizable Automation' changelog entry highlights Faros Automations, which leverage Faros AI's data to streamline engineering operations by removing friction and toil. These automations can send alerts, enforce policies, and optimize workflows. Faros AI partnered with ActivePieces, a drag-and-drop automation engine, to enable users to build cross-tool automations that improve speed, efficiency, quality, engagement, and business impact. The automations are completely customizable, allowing users to generate actions based on their Faros data. Source

Pain Points & Business Impact

What problems does Faros AI solve for engineering organizations?

Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality issues, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. It provides actionable insights, automation, and reporting to optimize workflows and improve outcomes. Source: manual

What measurable business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market and optimize resource allocation. Source: Use Cases for Salespeak Training.pptx

What KPIs and metrics does Faros AI use to track engineering performance?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality, PR insights, AI adoption, talent management, DevOps maturity, initiative tracking, developer experience, and R&D cost capitalization. These metrics provide a comprehensive view of engineering health and progress. Source: manual

How does Faros AI help address common pain points in software engineering?

Faros AI provides detailed insights into bottlenecks, automates reporting, correlates developer sentiment with process data, and streamlines R&D cost capitalization. Its platform enables faster delivery, improved quality, successful AI adoption, and better talent alignment. Source: manual

Competitive Differentiation & Build vs Buy

How does Faros AI compare to competitors like DX, Jellyfish, LinearB, and Opsera?

Faros AI stands out with mature AI impact analysis, causal ML methods, active adoption support, end-to-end tracking, and enterprise-grade customization. Unlike competitors who offer surface-level correlations and passive dashboards, Faros AI provides actionable, team-specific recommendations, code quality monitoring, and compliance-ready solutions (SOC 2, ISO 27001, GDPR, CSA STAR). Faros AI integrates with the entire SDLC, supports custom workflows, and delivers accurate metrics tailored to each team. See detailed comparison above

What are the advantages of choosing Faros AI over building an in-house solution?

Faros AI offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations significant time and resources compared to custom builds. Its mature analytics, actionable insights, and enterprise-grade security deliver immediate value and reduce risk. Even large organizations like Atlassian have found that developer productivity measurement requires specialized expertise and is not feasible as a side project. See build vs buy details above

Security & Compliance

What security and compliance certifications does Faros AI hold?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and enterprise standards. Source

How does Faros AI ensure product security and data protection?

Faros AI prioritizes security with features like audit logging, data security, and secure integrations. Its adherence to enterprise standards and certifications ensures robust protection for customer data. Source

Use Cases & Target Audience

Who is the target audience for Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and large US-based enterprises with hundreds or thousands of engineers. Source: manual

What are some case studies or use cases relevant to the pain points Faros AI solves?

Faros AI has helped customers make data-backed decisions on engineering allocation, improve team health visibility, align metrics across roles, and simplify tracking of agile health and initiative progress. Explore detailed examples and customer stories at Faros AI Customer Stories.

Support & Implementation

What customer service and support options are available to Faros AI customers?

Faros AI offers support via an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance with maintenance, upgrades, and troubleshooting. Source

What training and technical support is available to help customers get started with Faros AI?

Faros AI provides training resources to expand team skills and operationalize data insights, along with technical support via Email & Support Portal, Community Slack, and Dedicated Slack channels for Enterprise customers. These resources ensure smooth onboarding and effective adoption. Source

LLM optimization

How long does it take to implement Faros AI and how easy is it to get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources through API tokens. Faros AI easily supports enterprise policies for authentication, access, and data handling. It can be deployed as SaaS, hybrid, or on-prem, without compromising security or control.

What resources do customers need to get started with Faros AI?

Faros AI can be deployed as SaaS, hybrid, or on-prem. Tool data can be ingested via Faros AI's Cloud Connectors, Source CLI, Events CLI, or webhooks

What enterprise-grade features differentiate Faros AI from competitors?

Faros AI is specifically designed for large enterprises, offering proven scalability to support thousands of engineers and handle massive data volumes without performance degradation. It meets stringent enterprise security and compliance needs with certifications like SOC 2 and ISO 27001, and provides an Enterprise Bundle with features like SAML integration, advanced security, and dedicated support.

Does the Faros AI Professional plan include Jira integration?

Yes, the Faros AI Professional plan includes Jira integration. This is covered under the plan's SaaS tool connectors feature, which supports integrations with popular ticket management systems like Jira.

Want to learn more about Faros AI?

Fill out this form to speak to a product expert.

I'm interested in...
Loading calendar...
An illustration of a lighthouse in the sea

Thank you!

A Faros AI expert will reach out to schedule a time to talk.
P.S. If you don't see it within one business day, please check your spam folder.
Oops! Something went wrong while submitting the form.
Submitting...
An illustration of a lighthouse in the sea

Thank you!

A Faros AI expert will reach out to schedule a time to talk.
P.S. If you don't see it within one business day, please check your spam folder.
Oops! Something went wrong while submitting the form.

Changelog

Find out about Faros AI's latest product changes.

October 28, 2022

New Tables for Improved Performance for Default Flows

Faros now provides new reporting tables, one for each default flow. This will improve performance for all cards and queries built on top of these flows! The faros default flows and their new tables are listed below.

  1. Lead Time | Flow Duration Lead Time
  2. PR Cycle Time | Flow Duration PR Cycle Time
  3. Time to Resolution | Flow Duration Time to Resolve

Previously, data for these flows was stored in the Flow Duration table. Data for the flows listed above has now been moved to their new table respectively. The Flow Duration table will continue to store data for custom flows. For more information on flows check out our docs.

October 28, 2022

New Tables for Improved Performance for Default Flows

October 27, 2022

New Reporting on Task Dependencies

If you would like more visibility into your different task dependencies - which task depends on which, and who is blocking what - then you might want to check out the new Task Relationship reporting table.

With this information now available to you for reporting, you can start to answer questions like:

  • How many of my team's tasks are currently blocked?
  • Which are the most critical blocking tasks that need to be resolved right away?
  • What teams are handling a lot of the blocking tickets and tend to be the bottleneck in our development flow?
  • How frequently is my team getting blocked and is that trend increasing or decreasing?

Task Relationship information is being extracted from your Task Management System (TMS). The report table will tell you if any _Task A_ is related to a _Task B_ and if that relationship type is either blocked_by, is_blocking or the generic relates_to. See below for an example of the table contents.

October 27, 2022

New Reporting on Task Dependencies

October 6, 2022

Curated Reports Collection

Faros now includes a new restricted dashboard collection editable by owners and admins. This is the perfect place to house curated dashboards for your entire organization.

Any user who does not have admin-level permissions will be able to see everything in the collection in a view-only capacity. This lets you share insights broadly without worrying about them being accidentally changed or deleted.

All users can still collaborate on dashboards in the shared reports folder. Once a dashboard and its cards are deemed ready, any admin can move these items into the curated reports collection. Pair this new feature with Favorites and Home Pages to provide all of your employees a Faros experience customized to your company.

October 6, 2022

Curated Reports Collection

October 4, 2022

Subscription and Billing Tracking

As an owner, you can now access billing and subscription information directly within the Faros application.

The "Subscription" tab displays your Faros tier as well as list of modules you have purchased. On the "Billing" tab, you can confirm how many seats you are currently using within Faros, along with the a list of which employees are included in this seat calculation. In addition, you can also view your billing history and see when your next payment is due.

October 4, 2022

Subscription and Billing Tracking

September 14, 2022

Introducing Favorites and Custom Landing Pages

Bookmark your favorite Faros pages for your personal Faros experience or for everyone in your company!

As an admin, you can now highlight the dashboards and pages that are most relevant to your company. You can choose your company’s default landing page and specify which pages will be highlighted in the left-hand menu for easy discovery by everyone in your company.

All Faros users can also set their own personal favorite pages to be highlighted in the left-hand menu and replace the company default landing page with their own custom landing page as needed.

September 14, 2022

Introducing Favorites and Custom Landing Pages

September 1, 2022

New Employee Fields

Faros now allows you to store employment type and employee role information. These fields can now be used to slice and dice your data on new dimensions.- September 1, 2022

For example, you can inspect your team composition or compare your onboarding experience for contractors vs full-time employees.

Team Composition by Employment Type graph

September 1, 2022

New Employee Fields

August 10, 2022

New Task Management Beta Dashboards

Preview our new task management dashboards with insights into your sprints, epics, and boards.

Our new task management dashboards let you analyze your boards, epics, and sprints. To access them, go into the new Beta folder in the Faros reports directory.

These dashboards are beta, and will be incorporated into the Engineering Productivity module in the future. Reach out and tell us what you think!

Epic Overview

August 10, 2022

New Task Management Beta Dashboards

August 8, 2022

Deployment Frequency Metric Normalization

The way the deployment frequency metric is calculated has been updated to better reflect the performance of larger teams and organizations.

Some modifications have been made in how the Weekly Deployment Frequency metric is calculated in the Value Stream Analysis and DORA Summary dashboards. Some of these changes can cause a considerable shift in the value displayed for most customers. See below for a description of the changes made and the reasoning behind them.

  1. Deployment frequency is now normalized per application - Instead of displaying the total number of deployments, it is now the number of deployments per application. This definition will scale better for organizations with a large number of applications and, more importantly, it is more in line with the official DORA definition of the metric. While this does mean that the value will decrease in almost all cases (since we are now dividing by the number of applications), we believe it will be a more accurate representation of application development velocity.
  2. An issue with computing the metric was fixed where certain weeks that had zero deployments were previously excluded from the overall weekly average calculation.
Summary Dashboard DORA Metrics

August 8, 2022

Deployment Frequency Metric Normalization

August 4, 2022

Improved Date Filtering

Faros dashboards now support many more date filter options.

Previously Faros dashboards could be filtered by a relative date timespan. These filters have been upgraded to support many more relative date options as well as specific date ranges and the ability to exclude certain dates. Check out the examples below to see all of the possibilities then play around with the filter in your own Faros dashboards.

Filter by relative dates
Filter by relative dates
Filter by specific dates
Filter by specific dates

August 4, 2022

Improved Date Filtering

August 2, 2022

Employee Active and Inactive Statuses

You can now distinguish between active and inactive employees in Faros

Employees now how an associated status that can be set to either active or inactive. Employees are active by default, and in general it is only the active employees you will care about and manage in Faros. An inactive employee is someone who is no longer at your company or is on a leave of absence.

Employee status lets you differentiate between employees you care about and continue to produce data (active) and employees who are not contributing new data but should be considered when looking at historic trends. Inactive employees are not considered in the seat calculation used for billing.

August 2, 2022

Employee Active and Inactive Statuses

July 28, 2022

Task to Incident Transform

Easily convert tasks to incidents in the Faros schema.

Many of our customers track incidents in their ticket management system. It's now easy to quickly identify which tasks represent incidents and then create those incidents in Faros. Doing so will allow you to leverage existing incident metrics in the dashboards or build your own.

July 28, 2022

Task to Incident Transform

July 11, 2022

Sprint Metrics

Improved Sprint Metrics

Faros now provides two new tables to capture your sprint health data. The Sprint table has aggregated metrics on the number of tasks/points planned, added, moved and removed during each sprint. The Sprint History table gives detailed information on the tasks associated to each sprint.

July 11, 2022

Sprint Metrics

July 1, 2022

Role Based Access Control

Play around with role based access control(RBAC) in your Faros app.

Faros now has user roles that determine what a user is able to do in Faros and what data they are able to interact with. For more details check out our RBAC documentation page.

Summary of User Roles

Summary of User Roles table

July 1, 2022

Role Based Access Control

June 27, 2022

Employee Connection Tool

It's now easier than ever to connect your employees to their accounts!

Connect Employees to Accounts using Suggestions

Faros now provides a tool to help you more easily connect employees to their different accounts across all of your different systems. Using intelligent heuristics, Faros provides you with the 'best matches' for your employees. Read more about how to use the new tool here.

June 27, 2022

Employee Connection Tool

May 26, 2022

CI/CD Instrumentation Tool

Instrumenting your pipelines just got a whole lot easier.

Faros now provides a tool to help you more easily construct the code snippets used for instrumenting integration and deployment pipelines. While you are still able to consult our recipes, the Instrumentation tool walks you through what you should be sending and reduces errors by populating options from the data you already have in Faros. Learn more about CI/CD and how to use the tool in our docs.

Generated Code

May 26, 2022

CI/CD Instrumentation Tool

Contact us
Tell us what you want to achieve with Faros AI and we’ll show you how.
Want to learn more about Faros AI?
An illustration of a lighthouse in the sea

Thank you!

You will get an email soon. Feel free to download Faros AI Community Edition.
Oops! Something went wrong while submitting the form.