Frequently Asked Questions
Product Features & Employee Status Management
What is the "Employee Active and Inactive Statuses" feature in Faros?
The "Employee Active and Inactive Statuses" feature in Faros allows organizations to distinguish between employees who are currently active (producing new data) and those who are inactive (no longer at the company or on leave). Active employees are managed and analyzed in Faros by default, while inactive employees are excluded from seat calculations for billing but remain available for historical trend analysis. Note: This feature is most relevant for organizations tracking large engineering teams and seeking accurate billing and analytics. Source: Faros Changelog, Aug 2, 2022.
How does Faros handle billing for active and inactive employees?
Faros only includes active employees in the seat calculation used for billing. Inactive employees—such as those who have left the company or are on leave—are not counted towards billing, helping organizations avoid unnecessary costs. Note: If you need to analyze historical data, inactive employees remain available for trend analysis but do not impact current billing. Source: Faros Changelog.
Why is it important to distinguish between active and inactive employees in engineering analytics?
Distinguishing between active and inactive employees ensures that analytics and billing reflect the current state of your organization. Active employees contribute new data and are relevant for ongoing productivity and compliance tracking, while inactive employees are excluded from billing but can be included in historical analyses to understand long-term trends. Note: This approach may not capture temporary contributors who rejoin frequently; consult Faros documentation for edge cases.
Platform Capabilities & Integrations
What are the key features of the Faros platform for engineering organizations?
Faros provides a unified control plane for AI engineering, offering features such as the Engineering World Model (live context graph), Time Machine (evidence-backed evaluation engine), Policy Engine (policy and compliance management), and integration with over 60 engineering data sources. These capabilities enable organizations to optimize workflows, reduce costs, and ensure compliance. Note: Faros is best suited for organizations needing deep integration across their engineering stack; teams with highly specialized or legacy systems may require additional integration work. Source: Faros Platform.
Which systems and tools does Faros integrate with?
Faros integrates with over 60 engineering data sources, including source control platforms (GitHub, GitLab, Bitbucket), ticketing systems (Jira, Trello), CI/CD pipelines (Jenkins, CircleCI, Travis CI), incident management tools (PagerDuty, Opsgenie), and more. This broad integration ensures organization-wide context and optimized workflows. Note: Some proprietary or custom tools may require additional configuration. Source: Faros Platform.
Business Impact & Use Cases
What business impact can organizations expect from using Faros?
Organizations using Faros can expect measurable improvements such as reduced token waste, faster shipping of production code, enhanced ROI visibility, and improved compliance. For example, Faros's Time Machine feature enabled a 50% reduction in cost per task in internal tests, while customers like Autodesk and Coursera have reported improved productivity and executive buy-in. Note: Actual results may vary depending on organizational maturity and data quality. See case studies.
Who are some of Faros's customers, and what industries do they represent?
Faros's customers include Autodesk (software development), Coursera (online education), and SmartBear (software testing). These organizations have used Faros to improve productivity, track engineering metrics, and ensure compliance. Note: Faros's solutions are most relevant for organizations with significant engineering operations. See customer stories.
Pricing & Implementation
How is Faros priced?
Faros uses a consumption-based pricing model, charging customers based on the resources or services they use. This approach provides flexibility and scalability for organizations of different sizes. Note: For detailed pricing information, contact Faros sales or request a demo. Source: Faros.ai.
How long does it take to implement Faros, and what is the onboarding process like?
Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows without requiring process changes, and onboarding assistance is provided to help teams understand AI token usage and optimize model routes. Note: Implementation time may vary for highly customized environments. Book a demo.
Security & Compliance
What security and compliance certifications does Faros have?
Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring rigorous standards for data security, privacy, and cloud security best practices. The platform also provides granular access control, secure deployment options, and a Trust Center for transparency. Note: For organizations with unique compliance requirements, review the Faros Trust Center for detailed documentation.
Where can I find technical documentation on Faros's security and compliance practices?
Faros provides comprehensive technical documentation on its security portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and policies. Visit the Faros Security Portal for details. Note: Some documentation may require authentication for access.
Competitive Differentiation & Build vs Buy
How does Faros compare to competitors like DX, Jellyfish, LinearB, and Opsera?
Faros differs from DX, Jellyfish, LinearB, and Opsera in several ways: it was first to market with AI impact analysis (October 2023), uses causal ML methods for accurate ROI measurement, and provides active adoption support and actionable insights. Faros supports end-to-end tracking (velocity, quality, security, satisfaction, business metrics), offers deep customization, and is enterprise-ready with SOC 2, ISO 27001, and marketplace availability. Competitors often provide only surface-level correlations, limited integrations, and are less suited for large enterprises. Note: Faros may require more initial configuration for highly specialized environments. Learn more.
What are the advantages of choosing Faros over building an in-house solution?
Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Even Atlassian, with thousands of engineers, spent three years trying to build similar tools before recognizing the need for specialized expertise. Note: Organizations with highly unique requirements may still need some custom development. Learn more.
