Frequently Asked Questions

Faros AI Authority & Credibility

Why is Faros AI a credible authority on developer experience and engineering productivity?

Faros AI is recognized as a leading software engineering intelligence platform, trusted by global enterprises to optimize developer productivity and experience. The platform blends survey and systems data to provide holistic, actionable insights, as highlighted in its blog and customer stories. Faros AI's enterprise-grade scalability (handling thousands of engineers and hundreds of thousands of builds monthly), robust security certifications (SOC 2, ISO 27001, GDPR, CSA STAR), and proven business impact (e.g., 50% reduction in lead time, 5% increase in efficiency) further establish its credibility. See customer stories.

What makes Faros AI's approach to developer experience unique?

Faros AI introduces a novel approach by blending qualitative survey data with quantitative systems data, enabling organizations to gain a holistic understanding of developer experience. This method overcomes the limitations of traditional surveys, such as recency bias and lack of actionable context, by correlating sentiment with operational metrics. The Developer Experience module centralizes survey data and overlays it with engineering metrics, allowing leaders to take corrective action faster and measure impact over time. Learn more.

Features & Capabilities

What are the key features of the Faros AI platform?

Faros AI offers a unified platform with features including AI-driven insights, customizable dashboards, seamless integration with existing tools, advanced analytics, and automation for processes like R&D cost capitalization and security vulnerability management. The Developer Experience module enables organizations to ingest survey data from any source, overlay it with engineering metrics, and analyze trends over time. Faros AI also provides APIs (Events, Ingestion, GraphQL, BI, Automation, API Library) for extensibility. Explore the platform.

Does Faros AI support integration with existing engineering tools?

Yes, Faros AI is designed for seamless interoperability, allowing integration with any tool—cloud, on-prem, or custom-built. This ensures minimal disruption to existing workflows and enables organizations to leverage their current systems while gaining enhanced visibility and insights.

What APIs are available with Faros AI?

Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling extensibility and integration with other systems.

Use Cases & Business Impact

What problems does Faros AI solve for engineering organizations?

Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality management, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience insights, and R&D cost capitalization. By providing actionable data and automation, Faros AI enables faster delivery, improved quality, and better resource allocation.

What tangible business impact can Faros AI deliver?

Customers using Faros AI have achieved measurable results, including a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations. These outcomes accelerate time-to-market, optimize resource allocation, and support high-quality product delivery.

Who can benefit from using Faros AI?

Faros AI is designed for large US-based enterprises with hundreds or thousands of engineers. Key roles that benefit include VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, Technical Program Managers, and Senior Architects.

How does Faros AI help organizations achieve a holistic understanding of developer experience?

Faros AI blends survey data with systems data, enabling organizations to correlate developer sentiment with operational metrics. This approach provides a complete picture of developer experience, allowing leaders to identify friction points, measure the impact of changes, and take timely action. Read more.

Implementation & Technical Requirements

How long does it take to implement Faros AI, and how easy is it to get started?

Faros AI can be implemented rapidly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).

What training and technical support does Faros AI provide?

Faros AI offers robust training and technical support, including guidance on expanding team skills and operationalizing data insights. Support options include an Email & Support Portal, a Community Slack channel, and a Dedicated Slack channel for Enterprise Bundle customers, ensuring smooth onboarding and troubleshooting.

Security & Compliance

What security and compliance certifications does Faros AI have?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards. The platform includes features like audit logging and data security, adhering to enterprise standards by design. Learn more.

KPIs & Metrics

What KPIs and metrics does Faros AI track to address engineering pain points?

Faros AI tracks KPIs such as DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, workforce talent management, initiative tracking (timelines, cost, risks), developer sentiment correlations, and automation metrics for R&D cost capitalization.

Customer Success & Case Studies

Are there any customer success stories or case studies for Faros AI?

Yes, Faros AI features customer stories and case studies demonstrating how organizations have used its metrics to make informed decisions, improve efficiency, and gain visibility into team health and progress. Examples include Autodesk, Coursera, and Vimeo. Read customer stories.

Blog & Resources

Where can I find more articles and resources from Faros AI?

You can explore articles, guides, and customer stories on AI, developer productivity, and developer experience on the Faros AI blog. For the latest news, visit the News Blog.

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How to Get a Holistic Understanding of the Developer Experience

For many organizations, acting on employee surveys is challenging due to problems in the survey itself and the partial picture it paints. A novel approach is blending survey and systems data to create a more holistic understanding.

Thierry Donneau-Golencer
Thierry Donneau-Golencer
A white banner with an image at the far right. The image is of a developerer sitting in the middle of intersecting speech bubbles, one is orange and represents survey data and a checklist, and one is blue and represents systems data and metrics with various charts and gears.
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December 19, 2023

The Prevalent Approach to DevEx Surveys

Employee surveys are a staple for organizations aiming to gauge workforce satisfaction, identify areas for improvement, and foster a positive workplace culture. About 80% of companies conduct engagement surveys according to the Society for Human Resource Management (S.H.R. M), an increase from 62% in 2010.

Done right, surveys serve as invaluable tools for gathering feedback directly from employees, providing insights into their perspectives on various aspects of the workplace, such as organizational culture, leadership, communication, processes, and job satisfaction.

In engineering organizations, surveys can be leveraged to capture developers’ perceptions of how their team delivers, insights into points of friction in the software delivery process, and feedback on what can be improved at the team or organizational level.

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A growing number of engineering organizations are practicing “Agile Health” methodologies:

  • Regularly running pulse-check surveys to catch emerging issues through early signals
  • Monitoring the impact of operational or technical changes
  • Tracking changes and trends over time
  • Staying attuned to evolving employee needs and concerns.
  • Employee surveys contribute to fostering a culture of open communication, demonstrating to employees that their opinions are valued and considered. They can help foster a sense of ownership and commitment among the workforce, ultimately leading to increased productivity, employee retention, and the creation of a positive and supportive workplace culture.

    But they also create expectations.

    Employees, who took the time to voice their opinions and sentiments, now expect the organization to take their POV into account and to see some things change as a result.

    Are Existing Employee Surveys Enough?

    For many organizations, acting on employee surveys is challenging, due to problems in the survey itself or the partial picture it paints. Let’s start with problems in the survey itself.

    Common problems with the survey itself

    In dozens of conversations with engineering leaders, a few common issues were surfaced:

    • Surveys are not conducted frequently enough, in which case the information can be stale or biased by recent events.
    • Surveys are too high level (e.g., at the organizational level and not the team level).
    • Surveys provide inaccurate results due to the way questions are worded.

    The other key challenge is that surveys only provide part of the picture.

    Challenges acting on partial data

    Surveys are essential to capturing the voice of developers — their perceptions and feelings. However, this feedback is highly contextual and can be easily misinterpreted if not complemented by data about engineering systems and processes (activity- or process-based metrics).

    Here are some of the issues senior engineering leaders we’ve talked to face when dealing with survey data:

    • Looking at survey results in aggregate when the situation varies considerably across teams. As an example, poor survey results on velocity could be due to slow build processes for one team and lots of dependencies for another. Investing purely on improving the build process won’t help the latter team.
    • Fighting yesterday’s battles. Because they typically don’t run continuously, surveys can be lagging (and sometimes leading) indicators of issues, and can be heavily influenced by a specific recent event (e.g. fire drills around severe incidents, reorgs, etc.) — a.k.a. recency bias. It is essential to put the survey results in context.
    • Not knowing, not asking. You don’t get answers to questions you don’t ask. Leaders find it hard to validate whether the survey questions are providing good insights into what is really going on and the most important issues and opportunities the company is facing.
    • Understanding areas of friction and potential areas to improve. While surveys typically point in the general direction of an issue (e.g., concerns around quality), system metrics would help in understanding the contributing factors to this issue (e.g., poor code coverage).
    • Keeping track of impact. As mentioned earlier, developers expect things to change and improve after sharing their thoughts in a survey. At the organizational level or team level, there currently isn’t a way to measure the current state and demonstrate the progress made based on the developers’ feedback.
    List summarizing the issues engineering leaders face when dealing with developer survey data alone
    Issues engineering leaders face when dealing with developer survey data on its own

    How Can Surveys Become More Impactful?

    Considering these issues, it would appear that augmenting survey results with system data, collected from engineering systems, could significantly help.

    Powerful insights come when blending qualitative insights from surveys with data and metrics from systems, processes, and workflows, an approach that Google, for one, has used very effectively with its People Analytics, with an average of 90% participation rate in surveys.

    Matthew Runkle, Director of Cloud Engineering at SmartBear, a Faros customer, shared an example. “We’ve always had this vision of correlating developer sentiment with the concrete process and outcome metrics we’re measuring on Faros to understand how the two are linked. For instance, one of the frequent pieces of feedback we got from our surveys was that developers wanted better tests. It was helpful to look at system data and correlate a team’s relative investment in product quality with its members’ satisfaction in this regard.”

    Here’s another example. Below is a chart that correlates survey responses on “goals and alignment” to a team’s ratio of unplanned work. It helps leaders understand whether lower scores on alignment correlate to higher levels of unplanned work. If corroborated, managers can take corrective action faster, by implementing measures to limit or address the amount of unplanned work that floods into the team.

    A scatter plot shows how lower scores in survey responses from the Cloud team correlate with higher levels of unplanned work. The Desktop has lower ratios of unplanned work and thus gave higher scores on questions related to alignment and goals.
    Correlating survey responses on goals and alignment with a team’s unplanned work ratio sheds light on developer feedback

    A Novel Approach to Blended Visibility

    To give engineering organizations the insights they need to monitor and improve the developer experience, we are delighted to introduce our new Developer Experience module.

    What is a module? Modules are prebuilt analytics libraries — inclusive of all the data sources, metrics, dashboards, widgets, and customizations you need — that run on top of the Faros AI platform.

    Infused with domain expertise, benchmarks, and best practices, modules provide rapid insight immediately upon connecting to your data sources. From there, you can build upon the module’s foundation by creating your own custom metrics, views, and reports.

    The Developer Experience module centralizes developer satisfaction survey data in one place and intersects the sentiment data from employee responses with telemetry-based data from engineering operations.

    A venn diagram from Faros AI: Survey Ddata and System Data overlap, creating an overlapping section titled Developer Experience.
    Faros AI provides novel blended visibility into the complete developer experience

    This novel blended visibility into the complete developer experience provides actionable insights that allow engineering leaders and their HR partners to take corrective measures faster and observe their impact on engagement, retention, and operational excellence over time.

    Engineering leaders and their HR partners are now able to ingest survey data from any source into the Faros AI platform and overlay engineering data and metrics on the survey responses around alignment and goals, developer productivity, quality, speed and agility, and more.

    Like everything in Faros, survey data can be analyzed over time and sliced and diced by team or other dimensions of choice.

    Watch a 2-minute demo of the Developer Experience module

    How It Works

    Because every organization is unique and each team is different, the Developer Experience module is designed to be completely configurable:

    1. Pull data from any survey tool you work with.
    2. Configure your survey themes or categories based on what makes sense for your teams.
    3. Select the system metrics you want to overlay on survey data, based on your team and organizational goals.

    To get you up and running quickly, you can also leverage pre-packaged survey templates from Faros, that include categories and metrics based on industry benchmarks and best practices. Our Lighthouse AI engine will be running behind the scenes to provide you with actionable insights to help you analyze and act upon survey insights.

    Want to see it in action? Request a demo of Faros AI today.

    Thierry Donneau-Golencer

    Thierry Donneau-Golencer

    Thierry is Head of Product at Faros AI, where he builds solutions to empower teams and drive engineering excellence. His previous roles include AI research (Stanford Research Institute), an AI startup (Tempo AI, acquired by Salesforce), and large-scale business AI (Salesforce Einstein AI).

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