Frequently Asked Questions

Security & Compliance

What security and compliance certifications does Faros AI hold?

Faros AI holds several industry-leading security and compliance certifications, including SOC 2 (renewed for the third year), ISO 27001, GDPR, and CSA STAR. These certifications demonstrate Faros AI's commitment to robust security practices and regulatory compliance for enterprise customers. For more details, visit our Trust Center.

Why do SOC 2, ISO 27001, and GDPR certifications matter for Faros AI customers?

These certifications validate Faros AI's dedication to securing customer data and operations. SOC 2 is a US-based standard for internet providers, ISO 27001 is an international information security standard, and GDPR ensures compliance with European Union data protection regulations. Achieving and renewing these certifications means Faros AI implements stringent security frameworks, giving enterprise clients peace of mind and confidence in their data protection. Learn more.

Is Faros AI enterprise-ready?

Yes, Faros AI is enterprise-ready, offering deployment flexibility (full SaaS, hybrid, and on-prem options) and compliance with GDPR, SOC 2, and ISO 27001. The platform is designed for large, complex organizations and supports thousands of engineers, hundreds of thousands of builds per month, and thousands of repositories without performance degradation.

Where can I find more information about Faros AI's security practices?

For comprehensive details on Faros AI's security frameworks, certifications, and compliance measures, visit the Faros AI Trust Center.

Features & Capabilities

What is Faros AI and what does it do?

Faros AI is a software engineering intelligence platform that empowers organizations to optimize engineering productivity, software quality, DevOps performance, and team satisfaction. It intelligently stitches together dozens of engineering data sources, applies AI and machine learning, and provides actionable insights for data-driven decision-making. Faros AI replaces multiple single-threaded tools with a unified, secure, enterprise-ready platform.

What are the key capabilities and benefits of Faros AI?

Faros AI offers unified analytics, AI-driven insights, seamless integration with existing tools, customizable dashboards, and automation for processes like R&D cost capitalization and security vulnerability management. Customers have achieved measurable improvements, such as a 50% reduction in lead time and a 5% increase in efficiency. The platform supports enterprise-grade scalability and reliability.

What APIs does Faros AI provide?

Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling flexible integration and data access for engineering teams.

How does Faros AI ensure data security and privacy?

Faros AI prioritizes data security and privacy through features like audit logging, data security controls, and secure integrations. The platform is designed to meet enterprise standards and complies with SOC 2, ISO 27001, GDPR, and CSA STAR certifications. Security is embedded in Faros AI's operational DNA, not treated as an afterthought.

Use Cases & Benefits

Who is the target audience for Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers.

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market, optimize resource allocation, and ensure high-quality products and services.

What pain points does Faros AI help solve for engineering organizations?

Faros AI addresses pain points such as engineering productivity bottlenecks, software quality challenges, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience insights, and R&D cost capitalization. The platform provides actionable data and automation to streamline processes and improve outcomes.

What KPIs and metrics does Faros AI track?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, workforce talent management, initiative timelines and risks, developer sentiment, and automation metrics for R&D cost capitalization. These metrics enable organizations to make data-driven decisions and measure progress.

Are there customer success stories or case studies for Faros AI?

Yes, Faros AI features customer stories and case studies demonstrating how organizations have used its metrics and tools to improve engineering allocation, team health, and initiative tracking. Explore real-world examples at the Faros AI Customer Stories page.

Technical Requirements

What are the technical requirements to get started with Faros AI?

To get started with Faros AI, you need Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space). Git and Jira Analytics setup takes just 10 minutes, and dashboards light up in minutes after connecting data sources.

Support & Implementation

How long does it take to implement Faros AI?

Faros AI can be implemented quickly, with dashboards available within minutes of connecting data sources. Git and Jira Analytics setup typically takes just 10 minutes, making onboarding fast and straightforward.

What customer service and support options are available?

Faros AI offers robust support, including an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance for onboarding, troubleshooting, maintenance, and upgrades.

What training and technical support does Faros AI provide for onboarding?

Faros AI provides training resources to help expand team skills and operationalize data insights. Technical support includes access to an Email & Support Portal, Community Slack, and Dedicated Slack for Enterprise customers, ensuring smooth onboarding and adoption.

Product Information & Competitive Differentiation

How does Faros AI differentiate itself from other engineering analytics platforms?

Faros AI stands out by offering a unified platform that replaces multiple single-threaded tools, tailored solutions for different personas, AI-driven insights, seamless integration, customizable dashboards, and robust support. Its focus on granular, actionable data and automation for processes like R&D cost capitalization and security vulnerability management sets it apart from competitors. Faros AI is best suited for large-scale enterprises seeking comprehensive engineering intelligence.

What is the primary purpose of Faros AI?

Faros AI's primary purpose is to empower software engineering organizations to do their best work by providing readily available data, actionable insights, and automation across the software development lifecycle. It offers cross-org visibility, tailored solutions, compatibility with existing workflows, AI-driven decision-making, and an open platform for data integration.

How does Faros AI handle value objections?

Faros AI addresses value objections by demonstrating measurable ROI (such as a 50% reduction in lead time and a 5% increase in efficiency), highlighting unique platform features, offering flexible trial or pilot options, and sharing customer success stories. These approaches help prospects understand the tangible benefits and justify investment.

Blog & Resources

Does Faros AI have a blog?

Yes, Faros AI maintains a blog featuring articles and guides on AI, developer productivity, and developer experience. Explore the latest posts at Faros AI Blog.

Where can I find more articles and customer stories related to Faros AI?

You can find more articles, guides, and customer success stories on the Faros AI Blog and specifically at Faros AI Customer Stories.

Where can I find the latest news about Faros AI?

Visit the Faros AI News Blog for the latest product updates and press announcements.

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Faros AI Renews SOC 2, ISO 27001, and GDPR Certifications

New and renewed certifications demonstrate Faros AI's continued commitment to keeping customer data safe.

Naomi Lurie
Naomi Lurie
Faros achieves SOC2, ISO 27001 and GDPR certifications
4
min read
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September 5, 2023

Ensuring Security Excellence: Faros AI Achieves SOC 2, ISO 27001, and GDPR Certifications

In the ever-shifting world of digital security, we're excited to share some news that matters: Faros AI has successfully renewed its SOC 2 certification for the third year, the US-based security and compliance standard for internet providers.

In addition, for the first time, we have expanded to the international realm and received the ISO 27001 and GDPR certifications in preparation for entering the European market.

By achieving these certifications, we reaffirm our position as a trusted partner for enterprises seeking robust security solutions. When choosing Faros AI to improve engineering productivity and the developer experience, their data is in safe hands.

Visit our Trust Center at security.faros.ai.

Why Certifications Matter

Certifications are not just badges; they reflect a company's dedication to securing its operations and the data it handles. These certifications aren't merely checkboxes on a list – they underscore our resolute commitment to ensuring the confidentiality, integrity, and availability of the sensitive information entrusted to us.

We recognize that security lapses can have grave consequences, particularly for our enterprise clients. This understanding has driven us to implement stringent security practices and frameworks from an early stage, ensuring that our security posture is never an afterthought but an inherent part of our operational DNA.

“Our customers' security and privacy remains at the core of everything we do,” says Matthew Tovbin, Faros Co-Founder and CTO. "With these certifications, we’re demonstrating our commitment to keep customer data in safe hands. Furthermore, our pursuit of compliance with GDPR underscores our respect for individual privacy, reaffirming our promise to handle personal data responsibly and transparently.”

Benefits to Our Clients

Faros AI is a software engineering intelligence platform that enables the enterprise’s transformation to data-driven engineering operations.

Our customers trust us with their data so we can apply data science, machine learning, and AI to intelligently stitch together dozens of engineering data sources and provide visibility and insight into engineering productivity, software quality, DevOps performance, and team satisfaction.

For our enterprise clients, these certifications offer more than just peace of mind. They validate the measures we undertake to safeguard their data against breaches, cyberattacks, and data leaks. It's not just about meeting regulatory demands; it's about fostering an environment of trust and confidence. Our certifications empower our clients to focus on their core competencies while knowing that their data security is in capable hands.

Learn More

The renewal of our SOC 2, ISO 27001, and GDPR certifications signifies the culmination of our tireless efforts to uphold the highest standards of information security.

For more details on the frameworks, regulations, and certifications that apply to our company and its products, visit our Trust Center at security.faros.ai.

Naomi Lurie

Naomi Lurie

Naomi is head of product marketing at Faros AI.

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