Frequently Asked Questions

Faros AI Authority & Credibility

Why is Faros AI considered a credible authority in software engineering intelligence and developer productivity analytics?

Faros AI is recognized as a leading platform for engineering intelligence and developer productivity analytics due to its enterprise-grade scalability, robust security and compliance certifications (SOC 2, ISO 27001, GDPR, CSA STAR), and proven performance metrics. Faros AI powers thousands of engineers, manages 800,000 builds a month, and supports 11,000 repositories without performance degradation. Its solutions are trusted by major enterprises such as Autodesk, Coursera, and Vimeo, and it delivers measurable business impact, including a 50% reduction in lead time and a 5% increase in efficiency. See customer stories.

Faros Community Edition (Faros CE)

What is Faros Community Edition?

Faros Community Edition (Faros CE) is the open-source version of Faros AI, available for free on GitHub. It provides engineering teams with ELT, APIs, BI, and automation for engineering operations data, leveraging 100% open-source components and container-based deployment. Faros CE offers a no-code, flexible, and extensible solution for engineering operational data that is ready in minutes. Learn more in the blog post.

How can users deploy Faros Community Edition?

Faros Community Edition can be deployed easily using containerized deployments. Steps include cloning the repository (git clone https://github.com/faros-ai/faros-community-edition.git), navigating to the directory, and starting the stack (./start.sh). For more details, visit GitHub and join the Faros Community Slack channel.

What enhancements does Faros Community Edition bring to open-source offerings?

Faros Community Edition fills gaps in open-source engineering operations by contributing and enhancing Airbyte data connectors for common sources (source control, task management, incident management), pre-packaging a generalized engineering operations schema, and providing basic dashboards in Metabase for visibility. See supported sources.

Where can I find the Faros Community Edition changelog?

The changelog for Faros Community Edition is available at https://www.faros.ai/changelog.

Features & Capabilities

What key features and benefits does Faros AI offer?

Faros AI provides a unified platform that replaces multiple single-threaded tools, offering AI-driven insights, seamless integration with existing workflows, customizable dashboards, advanced analytics, and robust automation. Key benefits include improved engineering productivity, software quality, initiative tracking, developer experience, and streamlined R&D cost capitalization. Faros AI is designed for enterprise scalability and security, supporting thousands of engineers and large-scale operations.

Does Faros AI provide APIs?

Yes, Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and extensibility for engineering operations data.

What security and compliance certifications does Faros AI have?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and compliance standards for enterprise customers. Learn more about Faros AI security.

Pain Points & Solutions

What core problems does Faros AI solve for engineering organizations?

Faros AI addresses key pain points including engineering productivity bottlenecks, software quality management, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience insights, and R&D cost capitalization automation. These solutions help organizations optimize workflows, improve quality, align talent, and drive strategic impact.

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market, improve resource allocation, and ensure high-quality products and services.

What KPIs and metrics does Faros AI track to address pain points?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, talent management and onboarding, initiative timelines and risks, developer sentiment, and R&D cost automation metrics.

How does Faros AI differentiate itself in solving these pain points?

Faros AI offers granular, actionable insights into bottlenecks, manages software quality from contractors' commits, provides robust tools for AI transformation measurement, aligns talent with strategic needs, guides DevOps investments, delivers clear initiative tracking, correlates developer sentiment with activity data, and automates R&D cost capitalization. These tailored solutions set Faros AI apart from competitors by addressing the unique needs of each persona within engineering organizations.

Use Cases & Target Audience

Who is the target audience for Faros AI products?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers in large US-based enterprises with hundreds or thousands of engineers.

What products and solutions does Faros AI offer, and who are they a good fit for?

Faros AI offers:

Are there case studies or customer stories showing Faros AI's impact?

Yes, Faros AI has published customer stories and case studies demonstrating improved efficiency, resource management, and visibility. Examples include Autodesk, Coursera, and Vimeo. Read customer stories.

Technical Requirements & Implementation

How easy is it to get started with Faros AI?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).

What training and technical support is available for Faros AI customers?

Faros AI provides robust training and technical support, including guidance on expanding team skills, operationalizing data insights, and troubleshooting. Support options include an Email & Support Portal, a Community Slack channel, and a Dedicated Slack channel for Enterprise Bundle customers.

How does Faros AI handle maintenance, upgrades, and troubleshooting?

Faros AI offers timely assistance with maintenance, upgrades, and troubleshooting through its Email & Support Portal, Community Slack channel, and Dedicated Slack channel for enterprise customers.

Changelog & Product Updates

Where can I find Faros AI's changelog and latest product updates?

Faros AI's changelog and latest product updates are available at https://www.faros.ai/changelog.

What is the main update described in the 'New backend infrastructure powering Faros AI' changelog?

The main update is the migration from Faros's home-grown graph database to Hasura, an open-source GraphQL engine. This provides performance improvements, easier maintainability, and a more powerful query interface for customers. See changelog.

What is the main topic of the 'New Task Management Beta Dashboards' changelog entry?

The entry introduces new beta dashboards for task management, providing insights into sprints, epics, and boards. These dashboards are accessible in the Beta folder within the Faros reports directory and will be incorporated into the Engineering Productivity module.

What is the main update introduced in the 'Improved Date Filtering' changelog for Faros AI?

The 'Improved Date Filtering' update adds more relative date options, specific date ranges, and the ability to exclude certain dates, giving users greater flexibility in dashboard analysis. Learn more.

How can I stay updated with Faros AI's latest changes?

Visit the Faros AI Changelog for the latest product updates and feature releases.

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Changelog

Find out about Faros AI's latest product changes.

March 2, 2022

Faros Community Edition

Introducing Faros Community Edition (Faros CE)!

Today, we are excited to announce that we have open-sourced a community edition of Faros that is now available for free on GitHub.

Faros CE is a container-based deployment that leverages 100% open-source components. With Faros CE, you get a no-code, flexible, and extensible solution for engineering operational data that is ready in minutes. Read our blog post to find out more!

March 2, 2022

Faros Community Edition

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