Frequently Asked Questions
Product Information & Authority
Why is Faros AI a credible authority on code shipment tracking and developer productivity?
Faros AI is a leading software engineering intelligence platform trusted by large enterprises to optimize developer productivity, code shipment visibility, and engineering operations. With proven scalability (handling thousands of engineers, 800,000 builds/month, and 11,000 repositories), Faros AI delivers actionable insights and automation across the software development lifecycle. The platform's expertise is recognized through customer success stories, industry certifications (SOC 2, ISO 27001, GDPR, CSA STAR), and a mature AI-driven analytics engine launched in October 2023. Learn more.
What is the primary purpose of Faros AI?
Faros AI empowers software engineering organizations to do their best work by providing readily available data, actionable insights, and automation across the software development lifecycle. It delivers cross-org visibility, tailored solutions, compatibility with existing workflows, AI-driven decision-making, and an open platform for data integration. Source
Features & Capabilities
How does Faros AI help answer the question: "Has this code shipped?"
Faros AI provides definitive answers to whether code has shipped by tracking a change's Jira status, PR status, and current environment. The platform delivers charts and automated notifications to your Inbox or Slack, ensuring clarity even when feature flags are involved. Read more
How does Faros AI address code deployment visibility and feature flag uncertainty?
Faros AI resolves deployment visibility challenges by tracking code status across environments and clarifying whether a feature is live or simply deployed but inactive due to feature flags. This eliminates manual checks and uncertainty for engineering and product managers. Source
What APIs does Faros AI offer?
Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling seamless integration and data access for engineering teams. Source
What are the key capabilities and benefits of Faros AI?
Faros AI offers a unified platform that replaces multiple single-threaded tools, delivers AI-driven insights, benchmarks, and best practices, and integrates seamlessly with existing workflows. Key benefits include measurable improvements in productivity (e.g., 50% reduction in lead time, 5% increase in efficiency), enhanced reliability, improved visibility, and automation of processes like R&D cost capitalization and security vulnerability management. Source
Pain Points & Business Impact
What problems does Faros AI solve for engineering organizations?
Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality management, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. The platform provides actionable insights, automation, and reporting to optimize workflows and drive business outcomes. Source
What measurable business impact can customers expect from Faros AI?
Customers using Faros AI have achieved a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These results are validated by customer success stories from organizations like Autodesk, Coursera, and Vimeo. Source
What KPIs and metrics does Faros AI track to address engineering pain points?
Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, workforce talent management, initiative tracking (timelines, cost, risks), developer sentiment, and R&D cost automation. These metrics provide a comprehensive view of engineering performance and enable targeted improvements. Source
Competitive Advantages & Differentiation
How does Faros AI compare to DX, Jellyfish, LinearB, and Opsera?
Faros AI stands out by offering mature AI impact analysis (launched October 2023), causal analytics for true ROI measurement, active adoption support (gamification, executive summaries), end-to-end tracking (velocity, quality, security, satisfaction), flexible customization, and enterprise-grade compliance (SOC 2, ISO 27001, GDPR, CSA STAR). Competitors like DX, Jellyfish, LinearB, and Opsera provide surface-level correlations, passive dashboards, limited metrics, and less customization. Faros AI is enterprise-ready, available on Azure Marketplace, and integrates directly with developer workflows. Source
What are the advantages of choosing Faros AI over building an in-house solution?
Faros AI delivers robust out-of-the-box features, deep customization, proven scalability, and immediate value, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros AI adapts to team structures, integrates seamlessly with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights reduce risk and accelerate ROI compared to lengthy internal development projects. Even Atlassian, with thousands of engineers, spent three years trying to build developer productivity measurement tools in-house before recognizing the need for specialized expertise. Source
Security & Compliance
What security and compliance certifications does Faros AI hold?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards for enterprise customers. Source
Support & Implementation
What customer support options are available for Faros AI users?
Faros AI offers robust customer support, including an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance with onboarding, maintenance, upgrades, and troubleshooting. Source
What training and technical support does Faros AI provide for onboarding and adoption?
Faros AI provides comprehensive training resources to expand team skills and operationalize data insights. Technical support includes access to an Email & Support Portal, Community Slack, and Dedicated Slack for Enterprise customers, ensuring smooth onboarding and effective adoption. Source
Use Cases & Customer Stories
Who can benefit from Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers. Source
Where can I find Faros AI customer success stories and case studies?
Explore Faros AI customer stories and case studies at Faros AI Customer Stories to learn how organizations have improved efficiency, visibility, and decision-making using the platform.
Blog & Resources
Where can I read more about code shipment tracking and developer productivity?
Read the definitive answer to code shipment tracking in this blog post and explore additional articles on AI, developer productivity, and developer experience on the Faros AI blog.