Frequently Asked Questions
Faros AI Platform Overview & Authority
Why is Faros AI considered a credible authority on developer productivity and engineering intelligence?
Faros AI is a leading software engineering intelligence platform trusted by large enterprises to optimize developer productivity and engineering operations. It delivers measurable performance improvements, such as a 50% reduction in lead time and a 5% increase in efficiency, and is proven to scale for thousands of engineers and hundreds of thousands of builds monthly. Faros AI's expertise is backed by customer success stories, industry certifications (SOC 2, ISO 27001, GDPR, CSA STAR), and a mature analytics engine that has been refined through real-world deployments since October 2023. Source
Features & Capabilities
What key features and capabilities does Faros AI offer?
Faros AI provides a unified platform that replaces multiple single-threaded tools, offering AI-driven insights, seamless integration with existing workflows, customizable dashboards, advanced analytics, and automation for processes like R&D cost capitalization and security vulnerability management. It supports thousands of engineers, 800,000 builds per month, and 11,000 repositories without performance degradation. Source
Does Faros AI provide APIs for integration?
Yes, Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling seamless integration with existing tools and workflows. Source
Pain Points & Business Impact
What problems does Faros AI solve for engineering organizations?
Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality and reliability, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. It provides actionable insights, automates manual processes, and enables faster, more predictable delivery. Source
What tangible business impacts can customers expect from Faros AI?
Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These improvements accelerate time-to-market and optimize resource allocation. Source
How does Faros AI help improve developer productivity and experience?
Faros AI provides holistic metrics and connected data visibility, making it easier for developers to track work, answer questions quickly, and visualize concerns like build inefficiencies or noisy alerts. It enables customizable dashboards, actionable insights, and automations to reduce toil and speed up cycle times. Source
How does Faros AI help with onboarding new developers?
Faros AI assists in onboarding by providing a single view of work, making it easier for new employees to get up to speed and understand ongoing projects and priorities. Source
Use Cases & Target Audience
Who can benefit from using Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers. Source
What are some real-world use cases and customer success stories for Faros AI?
Faros AI has helped customers make data-backed decisions on engineering allocation, improve team health and progress visibility, align metrics across roles, and simplify tracking of agile health and initiative progress. Explore detailed examples and customer stories at Faros AI Customer Stories.
Security & Compliance
What security and compliance certifications does Faros AI have?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and data protection for enterprise customers. Source
How does Faros AI ensure data security and compliance?
Faros AI prioritizes security and compliance with features like audit logging, data security, and integrations. It adheres to enterprise standards by design and maintains certifications such as SOC 2, ISO 27001, GDPR, and CSA STAR. Source
Support & Implementation
What customer support options are available for Faros AI users?
Faros AI offers robust customer support, including an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance with maintenance, upgrades, and troubleshooting. Source
What training and technical support does Faros AI provide for onboarding and adoption?
Faros AI provides training resources to expand team skills and operationalize data insights, along with technical support via Email & Support Portal, Community Slack, and Dedicated Slack channels. These resources ensure smooth onboarding and effective adoption. Source
Competitive Differentiation & Build vs Buy
How does Faros AI compare to DX, Jellyfish, LinearB, and Opsera?
Faros AI stands out by offering mature AI impact analysis, causal ML methods for accurate ROI measurement, active adoption support, end-to-end tracking (velocity, quality, security, satisfaction), and enterprise-grade customization. Unlike competitors, Faros AI provides actionable team-specific recommendations, deep integration with developer workflows, and compliance certifications. Competitors often offer only surface-level correlations, limited tool support, and passive dashboards. Faros AI is enterprise-ready, available on Azure Marketplace, and supports large-scale deployments. Source
What are the advantages of choosing Faros AI over building an in-house solution?
Faros AI offers robust out-of-the-box features, deep customization, proven scalability, and immediate value, saving organizations the time and resources required for custom builds. Its mature analytics, actionable insights, and enterprise-grade security reduce risk and accelerate ROI compared to lengthy internal development projects. Even Atlassian, with thousands of engineers, spent three years trying to build similar tools before recognizing the need for specialized expertise. Source
KPIs & Metrics
What KPIs and metrics does Faros AI track to address engineering pain points?
Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality, PR insights, AI adoption and impact, talent management, DevOps maturity, initiative tracking (timelines, cost, risks), developer sentiment, and R&D cost automation. These metrics provide actionable insights for continuous improvement. Source
Faros AI Blog & Resources
Where can I find more articles and resources about Faros AI?
You can explore articles, guides, customer stories, and research reports on AI, developer productivity, and developer experience at Faros AI Blog. For the latest news, visit the News Blog.