Frequently Asked Questions

Product Overview & Authority

What is Faros and why is it a credible authority on AI engineering analytics?

Faros is an engineering intelligence platform purpose-built for AI engineering workflows. It pioneered AI impact analysis in October 2023 and publishes landmark research such as the AI Engineering Report, with data from 22,000 developers across 4,000 teams. Faros's analytics are grounded in causal methods and real-world benchmarking, making it a trusted source for actionable insights on AI productivity, cost, and outcomes. Note: While Faros leads in AI engineering analytics, detailed limitations for highly specialized or non-engineering use cases are not publicly documented; ask sales for specifics.

Features & Capabilities

What is Token Intelligence and how does it work?

Token Intelligence is a feature in Faros that traces the flow of AI tokens to the work they produce, allowing engineering leaders to understand spend, optimize workflows, and maximize outcomes. It classifies every token as productive, inefficient, or wasteful, attributes spend to teams and budgets, and provides recommendations on which tools and models to keep. Token Intelligence connects to AI coding tools via built-in telemetry and does not require software installation on developer machines. Note: Token Intelligence is designed for organizations using AI in software engineering; applicability to non-engineering AI use cases may be limited.

What are the key features of the Faros platform?

Faros offers an Engineering World Model (live context graph), Time Machine (evidence-backed evaluation engine), Policy Engine (manages policies, budgets, quotas, and routing rules), and integration with over 60 engineering data sources. These features enable observability, optimization, and governance for AI engineering at scale. Note: Faros's features are optimized for software engineering environments; teams with highly custom or legacy toolchains may require additional integration work.

Which systems and tools does Faros integrate with?

Faros integrates with over 60 engineering data sources, including source control (GitHub, GitLab, Bitbucket), CI/CD pipelines (Jenkins, CircleCI, Travis CI), ticketing systems (Jira, Trello), incident management (PagerDuty, Opsgenie), and builder desktops/agents. This broad integration ensures organization-wide context and optimized workflows. Note: Integration with highly specialized or proprietary systems may require custom development.

Business Impact & Use Cases

What business impact can organizations expect from using Faros?

Organizations using Faros have achieved cost optimization (e.g., 50% reduction in cost per task in internal studies), improved engineering efficiency, enhanced ROI visibility, and risk mitigation through automated policy enforcement. Customers like Autodesk, Coursera, and SmartBear have used Faros to understand productivity changes, articulate engineering vision, and ensure effective resource usage. Note: Impact may vary based on organizational size and existing workflow maturity.

What pain points does Faros address for engineering organizations?

Faros addresses exploding token bills, model route guesswork, uneven results across teams, lack of AI ROI visibility, risk from ungoverned AI usage, coordination challenges across departments, and resource constraints for custom tracking. It provides token intelligence, evidence-backed workflow validation, and a unified control plane for observability and governance. Note: Faros is best suited for organizations with significant AI engineering investment; teams with minimal AI usage may see limited benefit.

Who are typical users of Faros?

Typical users include engineering leaders, compliance stakeholders, and resource-constrained teams in organizations with significant AI and software engineering workflows. Faros is particularly beneficial for companies in software development, online education, and software testing, as demonstrated by customers like Autodesk, Coursera, and SmartBear. Note: Faros is optimized for enterprise and mid-market organizations; very small teams may not require its full capabilities.

Implementation & Ease of Use

How long does it take to implement Faros and how easy is it to start?

Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows without requiring process changes, and onboarding assistance is provided. Customers have noted quick setup and minimal disruption. Note: Implementation time may vary for organizations with highly complex or custom environments.

What feedback have customers given about Faros's ease of use?

Customers report that Faros is easy to set up, requires no workflow changes, and provides robust onboarding support. Data security is maintained throughout setup and usage, with customer data not leaving their boundary. These factors contribute to a positive user experience. Note: Detailed limitations for highly regulated or air-gapped environments are not publicly documented; ask sales for specifics.

Security & Compliance

What security and compliance certifications does Faros have?

Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring rigorous standards for data security, privacy, and cloud security best practices. The platform offers enterprise-grade security features, granular access control, and customizable security policies. For more details, visit the Faros Trust Center. Note: While Faros meets major compliance standards, organizations with unique regulatory requirements should review the Trust Center or contact sales.

Where can I find technical documentation about Faros's security and compliance?

Faros provides detailed technical documentation on its security portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and security policies. Note: For highly specialized compliance needs, consult the documentation or contact Faros directly.

Pricing & Plans

What is Faros's pricing model?

Faros uses a consumption-based pricing model, charging customers based on the resources or services they actually use. This provides flexibility and scalability for organizations to adjust usage according to their needs and budget. Note: Detailed pricing tiers are not publicly documented; contact Faros for a custom quote.

Competition & Differentiation

How does Faros compare to DX, Jellyfish, LinearB, and Opsera?

Faros differs from DX, Jellyfish, LinearB, and Opsera in several ways:

Choose Faros for mature analytics, actionable insights, and enterprise-grade compliance. Note: Competitors may be preferable for organizations with simpler needs or limited to Jira/GitHub data only.

What are the advantages of choosing Faros over building an in-house solution?

Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Even Atlassian, with thousands of engineers, spent three years trying to build developer productivity tools before recognizing the need for specialized expertise. Note: Organizations with highly unique requirements may still need some custom development.

Customer Proof & Case Studies

Can you share specific case studies or customer success stories using Faros?

Yes. Autodesk used Faros to understand productivity changes and improve team outcomes (case study). Coursera leveraged Faros to articulate engineering vision and track metrics (case study). SmartBear used Faros to ensure effective resource usage and compliance (case study). Note: Results may vary by organization; review linked case studies for detailed context.

Which industries are represented in Faros's customer base?

Faros's case studies and customer base include software development (Autodesk), online education (Coursera), and software testing (SmartBear). These examples demonstrate Faros's versatility in addressing engineering challenges across different sectors. Note: Faros is primarily focused on engineering-centric industries; applicability to non-engineering sectors may be limited.

Limitations & Trade-Offs

What are the limitations or scenarios where Faros may not be the best fit?

Faros is best suited for organizations with significant AI engineering investment and established workflows. Teams with minimal AI usage, highly specialized or proprietary systems, or unique regulatory requirements may require additional integration or customization. Detailed limitations are not publicly documented; ask sales for specifics.

Introduction to Token Intelligence: trace what your AI spend is actually producing

Faros introduces Token Intelligence. Trace every AI token to the work it produced, classify spend by efficiency, and decide which tools and models to keep, scope, or cut. The first step from tokenmaxxing to outcome maxxing.

Announcement hero image. Faros logo with the words Token Intelligence on a light gray background.

Introduction to Token Intelligence: trace what your AI spend is actually producing

Faros introduces Token Intelligence. Trace every AI token to the work it produced, classify spend by efficiency, and decide which tools and models to keep, scope, or cut. The first step from tokenmaxxing to outcome maxxing.

Announcement hero image. Faros logo with the words Token Intelligence on a light gray background.
Chapters

Introducing Token Intelligence: trace what your AI spend is actually producing

Today we are introducing Token Intelligence in Faros. Token Intelligence traces the flow of AI tokens to the work they produced, so engineering leaders can understand their spend, optimize their workflows, and maximize the outcomes it should deliver.

The pricing model for AI shifted underneath everyone. GitHub moved to subscription plus consumption. Cursor, Copilot, and Windsurf reworked credits and added premium request charges. Anthropic and OpenAI rolled out tiered consumption pricing. The bills got big enough that companies are now scrambling to get their AI costs under control, and investors who once rewarded AI ambition want to see the return. Tokens are now a capital allocation decision, carrying the same weight as headcount and infrastructure.

A CTO at a large consumer tech company recently pulled his AI spend data. One engineer, his most productive, shipping more customer-facing features than anyone else on the team, was running up $47,000 a month in AI token costs. His question wasn't whether to cut it. It was whether he could afford to replicate it. That engineer earns north of $400,000 in total compensation, roughly $33,000 a month loaded, so the AI bill already runs higher than the salary. Is every dollar of that $47,000 doing productive work, or is some of it the detours the agent took, the redundant context, the wrong model for the task? And if this is what great looks like, what does it cost to run across 400 engineers? A usage dashboard can't tell him.

Stop tokenmaxxing. Start outcome maxxing.

The industry coined a term for how most organizations got here: tokenmaxxing. Push AI consumption as high as possible and assume value follows. For some teams it did. For others, the annual AI budget was gone before summer. AI agents compound the problem, multiplying model calls behind the scenes in ways seat-based tools never did, and a single agentic task can consume far more AI tokens than a standard prompt.

We don't think the answer is to spend less. If a dollar of tokens produces more than a dollar spent any other way, you should spend more, not less. 

What matters is outcome maxxing: turning every dollar of AI spend into work that ships and outcomes that matter. It works in order: First you understand where the spend goes. Then you optimize the workflows currently wasting it. Then you maximize outcomes by making the AI more accurate.

Token Intelligence is where it starts.

Screenshot from Faros - Total AI spend, useful spend, most efficient tool, and token efficiency by team.
Overall token spend, broken down by team, and ranked by efficiency, with recommendations that improve outcomes.

Understand your AI spend

Trace spend to its source. Total AI spend across the organization, broken down by team, tool, model, and type of work, tracked against a company baseline. Engineering leaders see where spend is concentrating, how fast it's growing, and which teams are running above or below the org average.

Classify every token by efficiency. Each token is classified as productive, inefficient, or wasteful based on the quality of the session that consumed it. Of that engineer's $47,000: how much went to lean, deliberate AI use with clear intent? How much went to loops where the agent explored a path that was ultimately abandoned — work that better prompting or the right context file could have avoided? How much went to running the most expensive model to move files around?

Attribute spend to teams and budgets. Spend mapped to each team and measured against budget, with outliers surfaced automatically. Every team sees their own spend, their own efficiency breakdown, and how they compare to the baseline.

Decide which tools and models to keep. A keep, scope, or cut verdict for every tool in the stack, based on outcomes, alongside which model performs best. Teams build the cost-efficient routes into their own practices and agent harnesses, and leaders walk into vendor conversations knowing exactly what each tool produced. As enterprises route work across frontier and open-weight models to manage costs, this is where the routing decisions get grounded in actual output data.

Screenshot from Faros - Attribute AI spend to each team and measure against their budget and the company baseline.
Token spend by team, classified by efficiency and benchmarked against the company average.

Optimize your workflows

Once you can see where the spend goes, you need to know why. Token Intelligence connects to the rest of Faros, so engineering leaders can ask their own data questions in plain language and get findings back, not just charts. Why did this team's spend triple last month? Where is rework concentrated? Which workflows burn tokens without shipping anything? The answers come back grounded in how your engineering organization actually works. A manager doesn't have to build a dashboard to get one, and the findings point to the workflows worth fixing first.

A chat with Faros's engineering diagnostics answers questions like why did a team's token spend spike and what they were working on.
Agents and humans query the context graph of the entirety of engineering data to continously improve operations.

Maximize your outcomes

The biggest gains don't come from trimming spend. They come from making the AI more accurate, so more of every token lands on the first try. Faros takes what your organization already knows — its codebase history, the decisions behind it, the standards it holds — and delivers it as task-specific context and guardrails straight into your development workflows. Before an agent or an engineer starts a task, they already have the related PRs, the known bugs, and the checks that keep past failures from repeating. The work comes out better the first time, with less wasted exploration and more output that survives review.

Example skill created by Faros context engineering to improve the output of agentic development workflows
A curated agent skill delivered into the workflow, with the checks that keep known bugs from recurring.

Why it works

Token Intelligence sits on the Faros Engineering World Model, which connects data across teams, tools, repos, and workflows at any scale. That context is what makes efficiency classification accurate instead of a guess. Counting the tokens a session burned is easy. Knowing what the session was doing — and whether the AI was used well — takes a model of how your engineering organization actually operates. Underneath it is the Token Attribution Ledger, which ties every dollar to the work it did and the outcome it shipped. This is where AI FinOps gets precise: your AI tool vendors tell you what you spent. Faros tells you what it produced.

Deployment does not require any software installation on developer machines, and nothing interferes with the developer environment. Token Intelligence connects to your AI coding tools through their built-in telemetry, managed from one place.

Faros marketecture diagram
Every capability runs on one Engineering World Model

Where this is heading

Understand, optimize, maximize is a loop, and right now you run it. We are building toward a system that runs more of it on its own. It watches where AI works and where it doesn't, generates the context that keeps agents accurate, and keeps that context current as your code changes. Token intelligence is the first piece of that system, and the piece every organization needs first. You can't optimize or maximize what you can't yet trace.

Available now

Token Intelligence is available today. Every team can see its AI development costs and own its spend against budget. Leaders get the org-wide picture, spot the outliers, and make tool and model decisions with outcome data behind them.

Request a demo to see what your organization's token spend is producing.

The Field Guide to Measuring Token Efficiency covers the outcome signals and guardrail metrics behind this launch.

Thierry Donneau-Golencer

Thierry Donneau-Golencer

Thierry is Head of Product at Faros, where he builds solutions to empower teams and drive engineering excellence. His previous roles include AI research (Stanford Research Institute), an AI startup (Tempo AI, acquired by Salesforce), and large-scale business AI (Salesforce Einstein AI).

Graduation cap with a tassel over a dark gradient background.
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