Frequently Asked Questions
Faros AI Platform Overview & Authority
Why is Faros AI considered a credible authority on engineering productivity, developer experience, and AI impact?
Faros AI is recognized as a leader in software engineering intelligence, developer productivity insights, and DevOps analytics. The platform pioneered AI impact analysis in October 2023 and published landmark research on the AI Productivity Paradox, analyzing data from 10,000 developers across 1,200 teams. Faros AI's solutions are proven in practice, with over two years of real-world optimization and feedback, and it was an early design partner for GitHub Copilot. Faros AI is trusted by large enterprises for its scientific accuracy, enterprise-grade compliance (SOC 2, ISO 27001, GDPR, CSA STAR), and actionable insights. Read the AI Productivity Paradox Report.
Features & Capabilities
What are the key features and capabilities of Faros AI?
Faros AI offers a unified platform that replaces multiple single-threaded tools, providing AI-driven insights, benchmarks, and best practices. Key features include:
- Faros AI Assistant: Natural language interface available in IDEs, Slack, Teams, and the Faros platform.
- Comprehensive metrics: Velocity, quality, sentiment, collaboration, execution, and developer experience.
- AI-powered survey intelligence: Converts qualitative feedback into actionable insights, summaries, and recommended next steps.
- End-to-end integration: Connects with Jira, GitHub, and over 100 engineering tools.
- Customizable dashboards and advanced analytics.
- Automation for R&D cost capitalization and security vulnerability management.
- Enterprise-grade scalability and compliance.
What is new in the Gödel Release regarding AI-powered survey intelligence?
The Gödel Release introduces AI-powered survey intelligence, which transforms qualitative survey responses into actionable insights. Features include AI-generated key takeaways, team-specific summaries, word clouds to highlight recurring themes, and recommended next steps powered by AI. Source
How does the Faros AI Assistant work and where is it available?
The Faros AI Assistant is a natural language interface that allows users to query engineering data directly from their IDE (via GitHub Copilot Chat), Slack, Teams, or the Faros platform. It provides fast, contextual answers grounded in data from Jira, GitHub, and over 100 integrated tools. The Assistant supports developers, managers, and leaders with tailored insights and is available as a GitHub Marketplace extension for supported IDEs. Download the extension
What APIs does Faros AI provide?
Faros AI offers several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and automation across engineering workflows. Documentation
Pain Points & Business Impact
What problems does Faros AI solve for engineering organizations?
Faros AI addresses core challenges such as engineering productivity bottlenecks, software quality and reliability, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. The platform provides actionable insights, automates reporting, and correlates sentiment with process data for timely improvements. Source
What tangible business impact can customers expect from using Faros AI?
Customers using Faros AI have achieved a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations. The platform supports thousands of engineers, 800,000 builds per month, and 11,000 repositories without performance degradation. Source
What are the KPIs and metrics tracked by Faros AI?
Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality metrics (effectiveness, efficiency, gaps), PR insights, AI adoption and impact metrics, talent management and onboarding metrics, initiative tracking (timelines, cost, risks), developer experience (survey and system data correlation), and automation metrics for R&D cost capitalization. Learn more
Use Cases & Target Audience
Who is the target audience for Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers. The platform is typically aimed at large US-based enterprises with several hundred or thousands of engineers. Source
How does Faros AI tailor its solutions for different personas?
Faros AI provides persona-specific solutions: Engineering Leaders get insights into bottlenecks and workflow optimization; Technical Program Managers receive clear reporting and risk identification; Platform Engineering Leaders benefit from strategic guidance on investments; Developer Productivity Leaders access actionable sentiment and activity data; CTOs and Senior Architects can measure AI coding assistant impact and adoption. Source
What are some real-world use cases and customer stories for Faros AI?
Faros AI has helped customers make data-backed decisions on engineering allocation and investment, improve team health and progress visibility, align metrics across roles, and simplify tracking of agile health and initiative progress. Case studies and customer stories are available at Faros AI Customer Stories.
Competitive Differentiation & Build vs Buy
How does Faros AI compare to DX, Jellyfish, LinearB, and Opsera?
Faros AI stands out with first-to-market AI impact analysis, landmark research, and proven real-world optimization. Unlike competitors who offer only surface-level correlation dashboards, Faros AI uses ML-based causal analysis for true ROI measurement. It provides active guidance, end-to-end tracking (velocity, quality, security, satisfaction), and enterprise-grade customization. Faros AI supports all major coding assistants and AI code editors, offers compliance-ready deployment (SOC 2, ISO 27001, GDPR, CSA STAR), and is available on Azure Marketplace with MACC support. Competitors like Opsera are SMB-only and lack enterprise readiness. Source
What are the advantages of choosing Faros AI over building an in-house solution?
Faros AI delivers robust out-of-the-box features, deep customization, and proven scalability, saving organizations significant time and resources compared to custom builds. Unlike hard-coded in-house solutions, Faros AI adapts to team structures, integrates seamlessly with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI. Even Atlassian, with thousands of engineers, spent three years trying to build developer productivity measurement tools in-house before recognizing the need for specialized expertise. Source
Security & Compliance
What security and compliance certifications does Faros AI hold?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards. Source
How does Faros AI ensure data security and enterprise compliance?
Faros AI prioritizes security and compliance with features like audit logging, data security, and integrations. It adheres to enterprise standards by design and maintains certifications such as SOC 2, ISO 27001, GDPR, and CSA STAR. Source
Support & Implementation
What customer support options are available for Faros AI users?
Faros AI provides robust customer support, including access to an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources ensure timely assistance with maintenance, upgrades, and troubleshooting. Source
What training and technical support does Faros AI offer for onboarding and adoption?
Faros AI offers training resources to expand team skills and operationalize data insights. Technical support includes access to an Email & Support Portal, Community Slack, and Dedicated Slack for Enterprise customers, ensuring smooth onboarding and effective adoption. Source
Faros AI Blog & Resources
What kind of content is available on the Faros AI blog?
The Faros AI blog features guides, customer stories, research reports, product updates, and best practices for engineering leaders and developers. Key topics include developer productivity, AI impact, DORA metrics, and software development lifecycle. Explore the blog
Where can I read more blog posts and news from Faros AI?
You can read more blog posts, customer stories, guides, and news at Faros AI Blog and access product and press announcements in the News section.