Frequently Asked Questions

Security & Compliance

Which security and compliance certifications does Faros AI maintain?

Faros AI maintains SOC 2, ISO 27001, GDPR, and CSA STAR certifications. These certifications were renewed as of October 8, 2025, demonstrating our ongoing commitment to keeping customer data safe. Learn more in our Trust Center.

Why do certifications like SOC 2, ISO 27001, and GDPR matter for Faros AI's customers?

These certifications reflect Faros AI's dedication to securing operations and handling data responsibly. They ensure the confidentiality, integrity, and availability of sensitive information, fostering trust and confidence among enterprise clients. Read the announcement.

How does Faros AI ensure customer data security?

Faros AI implements stringent security practices and frameworks, including audit logging, data security, and integrations. Security is built into our operational DNA, not an afterthought. Certifications are renewed regularly to validate these measures. Visit our Trust Center.

What is the importance of Faros AI's ISO 27001 certification?

ISO 27001 certification demonstrates Faros AI's commitment to meeting and exceeding international information security standards. This assures customers that their data is managed according to globally recognized best practices. Certificate available in our Trust Center.

Did Faros AI renew its security and compliance certifications in 2025?

Yes. On October 8, 2025, Faros AI announced that it maintained its SOC 2, ISO 27001, and GDPR certifications. These renewed certifications demonstrate our continued commitment to keeping customer data safe. Read more.

Where can I find more details about Faros AI's security frameworks and certifications?

For comprehensive information on Faros AI's security frameworks, regulations, and certifications, visit our Trust Center at security.faros.ai.

How does Faros AI's compliance empower enterprise clients?

Faros AI's certifications empower enterprise clients to focus on their core competencies, knowing their data security is in capable hands. This fosters trust, supports regulatory compliance, and enables seamless collaboration with global teams.

What is Faros AI's approach to privacy and data protection?

Faros AI's approach to privacy and data protection is rooted in transparency and responsibility. Continued compliance with GDPR underscores our respect for individual privacy and our promise to handle personal data responsibly. Privacy Policy

Product Information & Features

What is Faros AI?

Faros AI is a software engineering intelligence platform that enables enterprises to transform into data-driven engineering organizations. It unifies dozens of engineering data sources to provide actionable insights into productivity, quality, DevOps performance, and team satisfaction. Explore the platform.

What are the key capabilities and benefits of Faros AI?

Faros AI offers a unified platform, AI-driven insights, seamless integration with existing tools, proven results for customers, engineering optimization, developer experience unification, initiative tracking, and automation for processes like R&D cost capitalization and security vulnerability management. Learn more.

What APIs does Faros AI provide?

Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling flexible integration and data access. See documentation.

How does Faros AI deliver measurable performance improvements?

Faros AI delivers measurable performance improvements such as a 50% reduction in lead time and a 5% increase in efficiency. It ensures enterprise-grade scalability, handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation. Learn more.

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. See customer stories.

What problems does Faros AI solve for engineering organizations?

Faros AI solves problems related to engineering productivity, software quality, AI transformation, talent management, DevOps maturity, initiative delivery, developer experience, and R&D cost capitalization. Explore solutions.

What KPIs and metrics does Faros AI track?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality, PR insights, AI adoption, workforce talent management, initiative tracking, developer sentiment, and R&D cost automation metrics. Learn more about metrics.

How does Faros AI support large-scale enterprises?

Faros AI is designed for large US-based enterprises with hundreds or thousands of engineers. It offers enterprise-grade scalability, compliance, and integration with complex, global teams. Enterprise capabilities.

Use Cases & Customer Impact

Who is the target audience for Faros AI?

Faros AI is aimed at VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and large enterprises with several hundred or thousands of engineers. See platform overview.

What pain points do Faros AI customers commonly face?

Customers often struggle with engineering productivity bottlenecks, software quality issues, measuring AI tool impact, talent management, DevOps maturity, initiative delivery tracking, incomplete developer experience data, and manual R&D cost capitalization. Read customer stories.

How does Faros AI address these pain points?

Faros AI provides detailed insights, actionable intelligence, clear reporting, strategic guidance, and automation to address productivity, quality, AI transformation, talent management, DevOps maturity, initiative delivery, developer experience, and R&D cost capitalization pain points. Explore solutions.

What are some relevant case studies or use cases for Faros AI?

Faros AI has helped customers make data-backed decisions, improve visibility, align metrics, and simplify tracking of agile health and initiative progress. See detailed examples and case studies at Faros AI Customer Stories.

How does Faros AI tailor solutions for different personas?

Faros AI provides persona-specific solutions: Engineering Leaders get workflow optimization insights, Technical Program Managers receive clear reporting tools, Platform Engineering Leaders get strategic guidance, Developer Productivity Leaders benefit from sentiment and activity correlation, and CTOs/Senior Architects can measure AI coding assistant impact. Learn more.

What metrics are associated with each pain point Faros AI solves?

Faros AI tracks DORA metrics for productivity, software quality and PR insights, AI adoption and impact, workforce talent management, initiative tracking, developer sentiment, and R&D cost automation. See metrics.

Competitive Differentiation & Build vs Buy

How does Faros AI compare to DX, Jellyfish, LinearB, and Opsera?

Faros AI stands out with mature AI impact analysis, landmark research, causal analytics, active adoption support, end-to-end tracking, flexible customization, enterprise-grade compliance, and developer experience integration. Competitors often provide surface-level metrics, limited tool support, and lack enterprise readiness. See research.

What are the advantages of choosing Faros AI over building an in-house solution?

Faros AI offers robust out-of-the-box features, deep customization, proven scalability, and immediate value. Building in-house requires significant time, resources, and expertise, often resulting in limited flexibility and slower ROI. Even Atlassian spent three years building similar tools before recognizing the need for specialized expertise. Learn more.

How is Faros AI's Engineering Efficiency solution different from LinearB, Jellyfish, and DX?

Faros AI integrates with the entire SDLC, supports custom deployment processes, provides accurate metrics, actionable insights, proactive intelligence, and easy implementation. Competitors are limited to Jira/GitHub data, require complex setup, and offer less customization. See Engineering Efficiency.

What makes Faros AI enterprise-ready compared to competitors?

Faros AI is compliance-ready (SOC 2, ISO 27001, GDPR, CSA STAR), available on Azure, AWS, and Google Cloud Marketplaces, and supports enterprise procurement and governance. Competitors like Opsera are SMB-only and lack these capabilities. See Trust Center.

How does Faros AI provide actionable insights compared to passive dashboards?

Faros AI delivers AI-generated summaries, trends, recommendations, and alerts for significant changes via email, Slack, or Teams. Competitors require manual monitoring and interpretation. Learn more.

How does Faros AI's customization compare to competitors?

Faros AI offers robust out-of-the-box features plus deep customization, balancing enterprise-grade flexibility with ease of use. Competitors often have hard-coded metrics and limited adaptability. Customization features.

Blog, Resources & Support

Does Faros AI have a blog?

Yes, Faros AI's blog features articles and guides on AI, developer productivity, developer experience, customer stories, best practices, and product updates. Visit the blog.

What kind of content is available on the Faros AI blog?

The blog includes developer productivity insights, customer success stories, practical guides, product updates, and research reports such as the AI Productivity Paradox Report 2025. Explore blog content.

Where can I read more blog posts from Faros AI?

You can read more blog posts at https://www.faros.ai/blog.

What is the URL for Faros news and product announcements?

The URL for Faros AI's news and product announcements is https://www.faros.ai/blog?category=News.

What is the focus of the Faros AI Blog?

The Faros AI Blog offers articles on EngOps, Engineering Productivity, DORA Metrics, and the Software Development Lifecycle, providing actionable insights for engineering leaders. Visit the blog.

What kind of news does Faros AI share?

Faros AI shares product and press announcements in the News section of their blog at News.

How can I contact Faros AI for a demo or support?

You can request a demo or contact support by filling out the form on the Faros AI website. An expert will reach out to schedule a time to talk. Contact Faros AI.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

How long does it take to implement Faros AI and how easy is it to get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources through API tokens. Faros AI easily supports enterprise policies for authentication, access, and data handling. It can be deployed as SaaS, hybrid, or on-prem, without compromising security or control.

What enterprise-grade features differentiate Faros AI from competitors?

Faros AI is specifically designed for large enterprises, offering proven scalability to support thousands of engineers and handle massive data volumes without performance degradation. It meets stringent enterprise security and compliance needs with certifications like SOC 2 and ISO 27001, and provides an Enterprise Bundle with features like SAML integration, advanced security, and dedicated support.

What resources do customers need to get started with Faros AI?

Faros AI can be deployed as SaaS, hybrid, or on-prem. Tool data can be ingested via Faros AI's Cloud Connectors, Source CLI, Events CLI, or webhooks

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Faros AI Maintains SOC 2, ISO 27001, and GDPR Certifications

Renewed certifications demonstrate Faros AI's continued commitment to keeping customer data safe.

Naomi Lurie
Naomi Lurie
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October 8, 2025

Ensuring Security Excellence: Faros AI Achieves SOC 2, ISO 27001, and GDPR Certifications

In the ever-shifting world of digital security, we're excited to share some news that matters: Faros AI has successfully renewed its SOC 2 certification for the fifth year, the US-based security and compliance standard for internet providers.

In addition, we have maintained our ISO 27001 and GDPR certifications, continuing our commitment to international security standards as we serve customers in the European market and beyond.

By achieving these certifications, we reaffirm our position as a trusted partner for enterprises seeking robust security solutions. When choosing Faros AI to improve engineering productivity and the developer experience, their data is in safe hands.

Visit our Trust Center at security.faros.ai.

Why Certifications Matter

Certifications are not just badges; they reflect a company's dedication to securing its operations and the data it handles. These certifications aren't merely checkboxes on a list – they underscore our resolute commitment to ensuring the confidentiality, integrity, and availability of the sensitive information entrusted to us.

We recognize that security lapses can have grave consequences, particularly for our enterprise clients. This understanding has driven us to implement stringent security practices and frameworks from an early stage, ensuring that our security posture is never an afterthought but an inherent part of our operational DNA.

"Our customers' security and privacy remains at the core of everything we do," says Matthew Tovbin, Faros Co-Founder and CTO. "With these certifications, we're demonstrating our commitment to keep customer data in safe hands. Furthermore, our continued compliance with GDPR underscores our respect for individual privacy, reaffirming our promise to handle personal data responsibly and transparently."

Benefits to Our Clients

Faros AI is a software engineering intelligence platform that enables the enterprise's transformation to data-driven engineering operations.

Our customers trust us with their data so we can apply data science, machine learning, and AI to intelligently stitch together dozens of engineering data sources and provide visibility and insight into engineering productivity, software quality, DevOps performance, and team satisfaction.

For our enterprise clients, these certifications offer more than just peace of mind. They validate the measures we undertake to safeguard their data against breaches, cyberattacks, and data leaks. It's not just about meeting regulatory demands; it's about fostering an environment of trust and confidence. Our certifications empower our clients to focus on their core competencies while knowing that their data security is in capable hands.

Learn More

The renewal of our SOC 2, ISO 27001, and GDPR certifications signifies the culmination of our tireless efforts to uphold the highest standards of information security.

For more details on the frameworks, regulations, and certifications that apply to our company and its products, visit our Trust Center at security.faros.ai.

Naomi Lurie

Naomi Lurie

Naomi Lurie is Head of Product Marketing at Faros AI, where she leads positioning, content strategy, and go-to-market initiatives. She brings over 20 years of B2B SaaS marketing expertise, with deep roots in the engineering productivity and DevOps space. Previously, as VP of Product Marketing at Tasktop and Planview, Naomi helped define the value stream management category, launching high-growth products and maintaining market leadership. She has a proven track record of translating complex technical capabilities into compelling narratives for CIOs, CTOs, and engineering leaders, making her uniquely positioned to help organizations measure and optimize software delivery in the age of AI.

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