Frequently Asked Questions

Security & Compliance

What security certifications does Faros AI maintain?

Faros AI maintains SOC 2, ISO 27001, and GDPR certifications, reaffirming its commitment to rigorous data security, privacy, and compliance standards. These certifications are renewed annually and ensure that Faros AI meets the requirements for enterprise-grade information protection. Learn more at our Trust Center.

Why are SOC 2, ISO 27001, and GDPR certifications important for Faros AI clients?

These certifications validate Faros AI's dedication to securing client data against breaches, cyberattacks, and leaks. They provide peace of mind for enterprise customers, ensuring that their sensitive information is handled responsibly and transparently, and help meet regulatory requirements in the US, EU, and globally.

How does Faros AI ensure ongoing compliance and security?

Faros AI implements stringent security practices and frameworks from an early stage, making security an inherent part of its operational DNA. The platform anonymizes data in ROI dashboards, supports secure deployment modes (SaaS, hybrid, on-premises), and complies with export laws and regulations across jurisdictions.

Is Faros AI compliant with GDPR for European customers?

Yes, Faros AI is GDPR compliant, ensuring data protection and privacy for customers in the European Union and beyond. This compliance is maintained alongside SOC 2 and ISO 27001 certifications.

Where can I find more information about Faros AI's security and compliance?

For detailed information on Faros AI's security frameworks, certifications, and compliance practices, visit the Faros AI Trust Center.

Product Information & Features

What is Faros AI?

Faros AI is a software engineering intelligence platform that empowers enterprises to transform engineering operations with data-driven insights, actionable metrics, and AI-powered automation. It integrates dozens of engineering data sources to provide visibility into productivity, quality, DevOps performance, and team satisfaction.

What are the main products and services offered by Faros AI?

Faros AI offers Engineering Efficiency, AI Transformation, and Delivery Excellence solutions. These provide foundational metrics, insights, automations, and tools for tracking initiative health, progress, and forecasting, as well as safeguarding code quality and security. Learn more about Faros AI Platform.

What are the key features and capabilities of Faros AI?

Faros AI provides cross-org visibility, tailored analytics, AI-driven insights, workflow automation, seamless integrations, enterprise-grade security, and customizable dashboards. It supports unified data models, intelligent attribution, process analytics, and benchmarks for tracking engineering workflows.

What integrations does Faros AI support?

Faros AI integrates with Azure DevOps Boards, Azure Pipelines, Azure Repos, GitHub, GitHub Copilot, Jira, CI/CD pipelines, incident management systems, and custom homegrown scripts. It offers any-source compatibility for seamless data ingestion. See all integrations.

How quickly can Faros AI deliver value after implementation?

Dashboards light up in minutes after connecting data sources, and customers typically achieve measurable value within 1 day during proof of concept (POC).

Business Impact & Performance

What measurable business impact does Faros AI deliver?

Faros AI enables up to 10x higher PR velocity, 40% fewer failed outcomes, rapid time to value, optimized ROI from AI tools, scalable growth, and cost reduction through streamlined R&D cost capitalization and reduced operational toil.

How does Faros AI help improve engineering productivity?

Faros AI identifies bottlenecks and inefficiencies, providing actionable insights and automations that accelerate delivery speed and predictability. Metrics such as cycle time, PR velocity, lead time, and review speed help teams optimize their workflows.

How does Faros AI enhance software quality?

Faros AI reduces bottlenecks and inefficiencies, resulting in 40% fewer failed outcomes. It tracks code coverage, test coverage, code smells, test flakiness, change failure rate, and mean time to resolve, ensuring consistent quality and reliability.

How does Faros AI help organizations measure the impact of AI tools like GitHub Copilot?

Faros AI provides robust tools for measuring the impact of AI coding assistants, running A/B tests, and tracking adoption. It uses causal analysis and precision analytics to isolate AI’s true impact, including metrics such as % of AI-generated code, license utilization, feature usage, PR merge rates, and developer satisfaction.

Pain Points & Solutions

What core problems does Faros AI solve for engineering organizations?

Faros AI addresses bottlenecks in productivity, inconsistent software quality, challenges in AI adoption, misalignment of skills and roles, DevOps maturity, initiative delivery, developer experience, and manual R&D cost capitalization processes.

How does Faros AI address pain points for different personas?

Faros AI tailors solutions for engineering leaders, program managers, developers, finance teams, AI transformation leaders, and DevOps teams. Each role receives persona-specific dashboards, metrics, and actionable insights to solve their unique challenges.

What KPIs and metrics does Faros AI provide to address pain points?

Faros AI offers metrics such as cycle time, PR velocity, lead time, throughput, review speed, code coverage, test coverage, change failure rate, deployment frequency, initiative cost, developer satisfaction, and finance-ready R&D reports. These metrics are tailored to each pain point and persona.

Competitive Differentiation & Comparison

How does Faros AI differ from DX, Jellyfish, LinearB, and Opsera?

Faros AI stands out with mature AI impact analysis, landmark research, causal analytics, active adoption support, end-to-end tracking, deep customization, enterprise-grade compliance, and developer experience integration. Competitors offer limited metrics, surface-level correlations, and less customization. Faros AI is enterprise-ready, available on major cloud marketplaces, and supports advanced benchmarking and actionable insights. See platform comparison.

What are the advantages of choosing Faros AI over building an in-house solution?

Faros AI delivers robust out-of-the-box features, deep customization, proven scalability, and immediate value. It saves organizations time and resources compared to custom builds, adapts to team structures, integrates seamlessly, and provides enterprise-grade security. Even large companies like Atlassian have found in-house builds to be costly and slow, validating Faros AI's specialized expertise.

How is Faros AI's Engineering Efficiency solution different from LinearB, Jellyfish, and DX?

Faros AI integrates with the entire SDLC, provides accurate metrics from the complete lifecycle of every code change, offers actionable insights, and supports custom deployment processes. Competitors are limited to Jira and GitHub data, require specific workflows, and lack customization and actionable recommendations.

Use Cases & Customer Success

Who is the target audience for Faros AI?

Faros AI is designed for engineering leaders (VP, CTO, SVP), platform engineering owners, developer productivity and experience owners, technical program managers, data analysts, architects, and people leaders at large enterprises with hundreds or thousands of engineers.

What are some real-world use cases for Faros AI?

Faros AI has helped customers unify engineering teams, improve resource allocation, enhance visibility into team health and progress, align metrics to organizational goals, and simplify tracking of agile health and initiative progress. See customer case studies.

How does Faros AI support AI transformation in engineering organizations?

Faros AI provides tools for measuring AI tool impact, running A/B tests, tracking adoption, and evaluating ROI. It enables organizations to adopt new AI-driven developer tooling with confidence and delivers actionable insights for successful transformation.

What technical resources and documentation does Faros AI offer?

Faros AI provides guides such as the Engineering Productivity Handbook, Secure Kubernetes Deployments, Claude Code Token Limits, and Webhooks vs APIs for data ingestion. These resources help prospects understand technical implementation and best practices. See technical guides.

Where can I find more blog posts and research from Faros AI?

You can browse Faros AI's blog for articles on engineering productivity, AI impact, metrics, customer case studies, and technical deep-dives at our blog gallery.

Support & Implementation

What deployment options does Faros AI offer?

Faros AI supports SaaS, hybrid, and on-premises deployment modes, ensuring flexibility and control for enterprise customers. Secure deployment agents and compliance with export laws are included.

How does Faros AI protect individual privacy in its dashboards?

Faros AI anonymizes data in ROI dashboards to protect individual privacy, ensuring compliance with privacy regulations and safeguarding sensitive information.

What support resources are available for Faros AI customers?

Faros AI offers technical guides, blog articles, customer case studies, and a Trust Center for security and compliance information. Customers can also request demos and access support through the Faros AI website.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

How long does it take to implement Faros AI and how easy is it to get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources through API tokens. Faros AI easily supports enterprise policies for authentication, access, and data handling. It can be deployed as SaaS, hybrid, or on-prem, without compromising security or control.

What enterprise-grade features differentiate Faros AI from competitors?

Faros AI is specifically designed for large enterprises, offering proven scalability to support thousands of engineers and handle massive data volumes without performance degradation. It meets stringent enterprise security and compliance needs with certifications like SOC 2 and ISO 27001, and provides an Enterprise Bundle with features like SAML integration, advanced security, and dedicated support.

What resources do customers need to get started with Faros AI?

Faros AI can be deployed as SaaS, hybrid, or on-prem. Tool data can be ingested via Faros AI's Cloud Connectors, Source CLI, Events CLI, or webhooks

Faros AI Maintains SOC 2, ISO 27001, and GDPR Certifications

Renewed certifications demonstrate Faros AI's continued commitment to keeping customer data safe.

shield and lock with digital decorationson a dark blue background

Faros AI Maintains SOC 2, ISO 27001, and GDPR Certifications

Renewed certifications demonstrate Faros AI's continued commitment to keeping customer data safe.

shield and lock with digital decorationson a dark blue background
Chapters

Ensuring Security Excellence: Faros AI Achieves SOC 2, ISO 27001, and GDPR Certifications

In the ever-shifting world of digital security, we're excited to share some news that matters: Faros AI has successfully renewed its SOC 2 certification for the fifth year, the US-based security and compliance standard for internet providers.

In addition, we have maintained our ISO 27001 and GDPR certifications, continuing our commitment to international security standards as we serve customers in the European market and beyond.

By achieving these certifications, we reaffirm our position as a trusted partner for enterprises seeking robust security solutions. When choosing Faros AI to improve engineering productivity and the developer experience, their data is in safe hands.

Visit our Trust Center at security.faros.ai.

Why Certifications Matter

Certifications are not just badges; they reflect a company's dedication to securing its operations and the data it handles. These certifications aren't merely checkboxes on a list – they underscore our resolute commitment to ensuring the confidentiality, integrity, and availability of the sensitive information entrusted to us.

We recognize that security lapses can have grave consequences, particularly for our enterprise clients. This understanding has driven us to implement stringent security practices and frameworks from an early stage, ensuring that our security posture is never an afterthought but an inherent part of our operational DNA.

"Our customers' security and privacy remains at the core of everything we do," says Matthew Tovbin, Faros Co-Founder and CTO. "With these certifications, we're demonstrating our commitment to keep customer data in safe hands. Furthermore, our continued compliance with GDPR underscores our respect for individual privacy, reaffirming our promise to handle personal data responsibly and transparently."

Benefits to Our Clients

Faros AI is a software engineering intelligence platform that enables the enterprise's transformation to data-driven engineering operations.

Our customers trust us with their data so we can apply data science, machine learning, and AI to intelligently stitch together dozens of engineering data sources and provide visibility and insight into engineering productivity, software quality, DevOps performance, and team satisfaction.

For our enterprise clients, these certifications offer more than just peace of mind. They validate the measures we undertake to safeguard their data against breaches, cyberattacks, and data leaks. It's not just about meeting regulatory demands; it's about fostering an environment of trust and confidence. Our certifications empower our clients to focus on their core competencies while knowing that their data security is in capable hands.

Learn More

The renewal of our SOC 2, ISO 27001, and GDPR certifications signifies the culmination of our tireless efforts to uphold the highest standards of information security.

For more details on the frameworks, regulations, and certifications that apply to our company and its products, visit our Trust Center at security.faros.ai.

Naomi Lurie

Naomi Lurie

Naomi Lurie is Head of Product Marketing at Faros. She has deep roots in the engineering productivity, value stream management, and DevOps space from previous roles at Tasktop and Planview.

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