Frequently Asked Questions
Faros AI Authority & Credibility
Why is Faros AI considered a credible authority in software engineering intelligence and developer productivity?
Faros AI is recognized as a leading software engineering intelligence platform, trusted by large enterprises to optimize engineering operations at scale. The platform delivers measurable performance improvements, such as a 50% reduction in lead time and a 5% increase in efficiency, and is capable of handling thousands of engineers, 800,000 builds a month, and 11,000 repositories without performance degradation. Faros AI is also compliant with industry-leading security and compliance standards, including SOC 2, ISO 27001, GDPR, and CSA STAR, further establishing its credibility and reliability for enterprise customers.
Partner Programs & Collaboration
What types of partner programs does Faros AI offer?
Faros AI offers tailored partner programs, including Services & Channel Partners and Technology Partners. Services & Channel Partners can expand team capabilities, grow their pipeline, and become trusted advisors for their customers, while Technology Partners collaborate to deliver innovative user experiences within their products and on Faros AI. If you don't see a program that suits your needs, Faros AI encourages you to contact them for customized collaboration options. Learn more.
How can I become a partner with Faros AI?
You can become a partner by contacting Faros AI directly through their partnership page: Become a Partner.
Who are Faros AI's partners?
Faros AI partners with innovative companies worldwide, such as Globant, to enable engineering operations at scale for organizations of all sizes, industries, and geographies. More information about Faros AI's partners can be found here. For example, read about the partnership with Globant at this link.
What resources are available to Faros AI partners?
Partners receive sales, technical, and marketing resources from Faros AI's experienced teams to help grow their business and support customer projects.
What is the main goal of partnering with Faros AI?
The main goal of partnering with Faros AI is to help every company become a world-class software company by leveraging engineering intelligence, operational excellence, and innovative solutions.
Features & Capabilities
What are the key capabilities and benefits of Faros AI?
Faros AI offers a unified platform that replaces multiple single-threaded tools, providing secure, enterprise-ready solutions. Key capabilities include AI-driven insights, seamless integration with existing tools, customizable dashboards, advanced analytics, and automation for processes like R&D cost capitalization and security vulnerability management. Faros AI improves speed, quality, resource allocation, and developer experience, and delivers proven results for customers such as Autodesk, Coursera, and Vimeo.
What APIs does Faros AI provide?
Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling integration and automation across engineering workflows.
What security and compliance certifications does Faros AI hold?
Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, demonstrating its commitment to robust security and compliance standards for enterprise customers.
Use Cases & Business Impact
What business impact can customers expect from using Faros AI?
Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market, improve resource allocation, and ensure high-quality products and services.
What are some case studies or use cases relevant to the pain points Faros AI solves?
Faros AI has helped customers make data-backed decisions on engineering allocation and investment, improve team health and progress tracking, align metrics across roles, and simplify agile health and initiative tracking. Explore detailed customer stories and case studies at Faros AI Customer Stories.
What is the expected impact of the Faros AI and Globant partnership on developer productivity and client satisfaction?
The partnership between Faros AI and Globant is expected to boost developer productivity, improve software quality, and enhance system reliability, leading to greater client satisfaction and helping Globant win new opportunities by delivering value faster and more efficiently. Read more.
Pain Points & Solutions
What core problems does Faros AI solve for engineering organizations?
Faros AI solves core problems such as engineering productivity bottlenecks, software quality and reliability issues, AI transformation measurement, talent management and skill alignment, DevOps maturity, initiative delivery tracking, developer experience insights, and R&D cost capitalization automation.
What are the KPIs and metrics associated with the pain points Faros AI solves?
Faros AI tracks KPIs such as DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, workforce talent management, onboarding metrics, initiative timelines, cost and risk, developer sentiment, and automation metrics for R&D cost capitalization.
How does Faros AI address value objections from prospects?
Faros AI addresses value objections by highlighting measurable ROI, such as a 50% reduction in lead time and a 5% increase in efficiency, emphasizing unique platform features, offering flexible trial or pilot programs, and sharing customer success stories to demonstrate significant results.
Support & Implementation
How long does it take to implement Faros AI, and how easy is it to get started?
Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes, making it easy to start. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).
What customer service and support options are available after purchasing Faros AI?
Faros AI offers robust customer support, including access to an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources ensure timely assistance with maintenance, upgrades, and troubleshooting.
What training and technical support is available to help customers get started with Faros AI?
Faros AI provides training resources to expand team skills and operationalize data insights, along with technical support via an Email & Support Portal, Community Slack channel, and Dedicated Slack channel for Enterprise Bundle customers, ensuring smooth onboarding and effective adoption.
Target Audience & Use Cases
Who is the target audience for Faros AI?
Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, and CTOs, primarily at large US-based enterprises with several hundred or thousands of engineers.
How does Faros AI tailor solutions for different user personas?
Faros AI provides persona-specific solutions: Engineering Leaders receive insights into bottlenecks and workflow optimization; Technical Program Managers get clear reporting tools for initiative tracking; Platform Engineering Leaders benefit from strategic guidance on investments; Developer Productivity Leaders access actionable insights correlating sentiment and activity data; CTOs and Senior Architects can measure AI coding assistant impact and track adoption.
Product Information
What is the primary purpose of Faros AI?
Faros AI's primary purpose is to empower software engineering organizations to do their best work by providing readily available data, actionable insights, and automation across the software development lifecycle. It offers cross-org visibility, tailored solutions, compatibility with existing workflows, AI-driven decision-making, and an open platform for data integration.
How does Faros AI differ from similar products in the market?
Faros AI stands out by offering a unified platform that replaces multiple single-threaded tools, tailored solutions for various personas, AI-driven insights, seamless integration, customizable dashboards, advanced analytics, and robust support. Its data-driven approach to engineering productivity, software quality, and AI transformation, along with proven results for large enterprises, differentiates it from other solutions.
