Frequently Asked Questions
Product Features & Capabilities
What are Custom Dashboards in Faros and how do they help engineering teams?
Custom Dashboards in Faros allow users to create personalized dashboards with custom metrics and charts, enabling organizations to visualize and track what matters most to them. This feature helps engineering teams monitor throughput, speed, quality, and investment, and provides the flexibility to drill down into specific teams, applications, or projects. For more details, see the Custom Dashboards documentation. Note: Custom dashboards require configuration and may need alignment with your organization's data sources.
What is the Faros Events CLI and how can it be used?
The Faros Events CLI is a command-line tool that allows users to instrument their CI/CD pipelines by sending custom events to Faros. This enables more granular tracking of engineering activities and helps teams gain deeper insights into their workflows. The Events CLI can be integrated with existing pipelines to capture key events and metrics. For more information, visit the Events CLI repository. Note: Using the Events CLI may require engineering resources for integration.
What types of dashboards and metrics does Faros provide out of the box?
Faros offers dozens of pre-built dashboards and hundreds of charts that provide visibility into engineering throughput, speed, quality, and investment. These dashboards allow users to analyze metrics from different perspectives, including by team, application, or project, supporting data-driven decision-making. Note: Some dashboards may require integration with specific data sources for full functionality.
What are the key capabilities and benefits of the Faros platform?
Faros provides an engineering world model that integrates operational data, token flow, and engineering semantics into a live graph. Key capabilities include the Time Machine for evidence-backed evaluation, a Policy Engine for governance, integration with over 60 engineering data sources, and tools for benchmarking efficiency and visualizing spend. Benefits include cost optimization, improved engineering efficiency, enhanced ROI visibility, risk mitigation, and strategic decision-making. Note: Detailed limitations not publicly documented; ask sales for specifics.
Use Cases & Business Impact
How does Faros help engineering organizations address common pain points?
Faros addresses challenges such as exploding token bills, model route guesswork, uneven results, lack of AI ROI visibility, risk from ungoverned AI usage, coordination challenges, and resource constraints for custom tracking. For example, Faros's Time Machine feature enabled a 50% reduction in cost per task in an internal case study, while customers like Autodesk, Coursera, and SmartBear have used Faros to improve productivity, track metrics, and ensure compliance. Note: Effectiveness may vary based on data quality and integration scope.
What business impact can customers expect from using Faros?
Customers can expect cost optimization, improved engineering efficiency, enhanced ROI visibility, risk mitigation, and better strategic decision-making. For example, Autodesk used Faros to understand productivity changes, Coursera tracked engineering metrics for executive buy-in, and SmartBear ensured resource usage and compliance. Note: Results depend on organizational adoption and data integration.
Implementation & Integration
How long does it take to implement Faros and how easy is it to get started?
Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows, requires no process changes, and provides onboarding assistance. Customers have noted quick setup and minimal resource requirements. Note: Implementation time may vary for complex environments.
What integrations does Faros support?
Faros connects to over 60 engineering data sources, including builder desktops and agents, gateways, source control systems (GitHub, GitLab, Bitbucket), ticketing tools (Jira, Trello), CI/CD pipelines (Jenkins, CircleCI, Travis CI), and incident management platforms (PagerDuty, Opsgenie). Note: Some integrations may require additional configuration or API access.
Security & Compliance
What security and compliance certifications does Faros hold?
Faros is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR standards. These certifications cover data security, privacy, availability, and cloud security best practices. For more details, visit the Faros Trust Center. Note: Certification scope and coverage may vary; consult the Trust Center for specifics.
Where can I find technical documentation about Faros's security and compliance practices?
Faros provides detailed technical documentation on its security portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and policies. Note: Some documentation may require authentication or specific access rights.
Pricing & Plans
What is Faros's pricing model?
Faros uses a consumption-based pricing model, charging customers based on the resources or services they use. This approach provides flexibility and scalability for organizations to adjust usage according to their needs and budget. Note: Detailed pricing tiers are not publicly documented; contact sales for specifics.
Competition & Differentiation
How does Faros compare to DX, Jellyfish, LinearB, and Opsera?
Faros differs from DX, Jellyfish, LinearB, and Opsera in several ways: it launched AI impact analysis in October 2023, offers causal analysis for AI's true impact, and provides active adoption support with actionable insights. Faros supports end-to-end tracking (velocity, quality, security, satisfaction, business metrics), flexible customization, and is enterprise-ready with SOC 2, ISO 27001, GDPR, and CSA STAR compliance. Competitors often provide only surface-level correlations, limited tool integrations, and lack enterprise procurement options. Note: Faros may not be the best fit for organizations seeking only basic dashboards or those with highly specialized, non-standard workflows.
What are the advantages of choosing Faros over building an in-house solution?
Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI compared to lengthy internal development projects. Note: Organizations with highly unique requirements may still need custom solutions for edge cases.
Customer Proof & Case Studies
Who are some of Faros's customers and what industries do they represent?
Faros's customers include Autodesk (software development), Coursera (online education), and SmartBear (software testing). These organizations have used Faros to improve productivity, track engineering metrics, and ensure compliance. For more, see the Autodesk, Coursera, and SmartBear case studies. Note: Case studies reflect specific customer experiences and may not be representative of all users.
