Last updated on July 1, 2023
Faros provides an operational data platform that helps managers and their teams get visibility into their software development lifecycle (SDLC) and improve their efficiency and productivity.
Data Protection Officer
Faros is headquartered in Sunnyvale in the United States. Faros has appointed an internal data protection officer for you to contact if you have any questions or concerns about Faros’ personal data policies or practices. If you would like to exercise your privacy rights, please direct your inquiry to Faros’ data protection officer. Faros’ data protection officer’s contact information is as follows:
Faros AI, Inc.
845 Maranta Ave, Sunnyvale, CA 94087
How we collect and use (process) your personal information
Faros collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:
- job title
- employer name
- work address
- work email
- work phone number
We use this information to provide prospects and customers with information and services and to follow up and respond to requests.
We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
From time to time, Faros receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from other third parties sources (e.g., LinkedIn, customer service inquiries, etc.).
Faros has a legitimate interest in understanding how customers and potential customers use its services and website. This assists Faros with providing more relevant products and services, with communicating value to our visitors and customers, and with providing appropriate staffing to meet our business requirements and customer needs.
Users of the Services
Additionally, in the course of providing our operational data platform (the “Faros Services” or the “Services”) to our customers (“Customers”), Faros collects data and metadata from authorized users (“Users”) through the use of the Faros Services. This information includes the following:
- Service Data: Data provided by User when using the Faros Services
- Account Information: Name, email address, and similar account details
- Log Data: Information logged by the Faros Services including User IP address and User device information
- Location Data: Data approximated from IP address or employee addresses
- Third-party data: Information from third parties such as usernames and/or similar data
Cookies and tracking technologies
Sharing information with third parties
The personal information Faros collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Faros engages third parties to send information to you, including information about our products, services, and events.
A list of our third party sub processors can be found here: https://security.faros.ai.
We do not otherwise reveal your personal data to non-Faros persons or businesses for their independent use unless: (1) you request or authorize it; (2) it is in connection with providing the services you requested; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and users and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
Links to Third Party Websites
Transferring personal data to the U.S.
Faros has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Faros’ services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Faros is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.
For more information or if you have any questions, please contact us at firstname.lastname@example.org.
Data Subject rights
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right of data portability
- Right to object
- Rights related to automated decision making including profiling
If you wish to confirm that Faros is processing your personal data, or to have access to the personal data Faros may have about you, please contact us.
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Faros might have received the data from Faros; what the source of the information was (if you didn’t provide it directly to Faros); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Faros if it is inaccurate. You may request that Faros erase that data or cease processing it, subject to certain exceptions. Please note that if you do this and we have no alternative lawful reason to process your personal data, this may adversely affect your ability to access and use the website. You may also request that Faros cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Faros processes your personal data. When technically feasible, Faros will—at your request—provide your personal data to you.
Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Faros will provide you with a date when the information will be provided. If for some reason access is denied, Faros will provide an explanation as to why access has been denied.
With respect to personal data of Users of the Faros Services, the Customer is the “data controller”, and Faros is the “data processor.” If you are a User of one of our Customers and would like more information about our use and disclosure of your personal data, or if you wish to correct, amend or delete inaccurate data, please contact the Customer.
For questions or complaints concerning the processing of your personal data, you can email us at email@example.com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.
Data storage and retention
Your personal data is stored by the Faros on its servers, and on the servers of the cloud-based database management services the Faros engages, located in the United States. The Faros retains service data for the duration of the customer’s business relationship with the Faros and for a period of time thereafter, to analyze the data for Faros’ own operations, and for historical and archiving purposes associated with Faros’ services. Faros retains prospect data until such time as it no longer has business value and is purged from Faros systems. In addition, Faros may have obligations to its Customers with regard to retention or destruction of data pursuant to our agreements with our Customers. All personal data that Faros controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: firstname.lastname@example.org
We have implemented reasonable measures to secure personal data from accidental loss or destruction and from unauthorized access, use, alteration and disclosure. While we follow generally accepted standards to protect such information, no method of storage or transmission is 100% secure.
Our website and Services are not intended for persons under the age of 18. We do not knowingly attempt to solicit or receive information from children. If you are aware that children’s information has been collected through our website or Services, please contact us at email@example.com.
California Privacy Rights
California’s ‘Shine the Light” law (California Civil Code Section 1798.83) permits California residents to request and obtain information from certain business entities about such entities’ disclosures of their customers’ personal information, in the prior 12-month period, to third parties for such third party’s direct marketing purposes. Faros does not disclose personal information of customers to third parties for third party direct marketing purposes.
If you believe you have legal rights under these or other laws you wish to exercise related to our website or Services, please contact us at firstname.lastname@example.org. We will strive to consider such requests and comply to the extent required under then-current law.
Questions, concerns, or complaints
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
Faros AI, Inc.
845 Maranta Ave, Sunnyvale, CA 94087
We have appointed GDPR Local LTD as Faros's EU representative under Article 27 of the GDPR. You may contact our EU representative at email@example.com.
This policy is effective as of July 1, 2023