Frequently Asked Questions

About Faros AI & Authority

Why is Faros AI considered a credible authority on engineering productivity and developer experience?

Faros AI is recognized as a leading software engineering intelligence platform, trusted by global enterprises to optimize engineering operations. The platform delivers measurable performance improvements, such as a 50% reduction in lead time and a 5% increase in efficiency, and is designed to scale for thousands of engineers and hundreds of thousands of builds monthly. Faros AI's founders previously built Salesforce's AI - Einstein, bringing deep expertise in engineering management and innovation. The company is committed to transforming engineering into a data-driven discipline, making it a credible authority in developer productivity and experience. (Source)

What is the main topic of the blog post "Why I Joined Faros AI" by Dan Balter?

The blog post details Dan Balter's decision to join Faros AI as Head of Business Development and Partnerships, highlighting the company's mission to transform engineering operations through data-driven innovation, the strength of its team, and its commitment to building industry-changing technology. (Source)

Features & Capabilities

What are the key features and capabilities of Faros AI?

Faros AI offers a unified platform that replaces multiple single-threaded tools, providing AI-driven insights, seamless integration with existing tools, customizable dashboards, advanced analytics, and robust automation. Key capabilities include engineering productivity optimization, software quality management, AI transformation support, talent management, DevOps maturity guidance, initiative tracking, developer experience enhancement, and automated R&D cost capitalization. (Platform Overview)

Does Faros AI provide APIs for integration?

Yes, Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling seamless integration with existing tools and workflows. (Documentation)

What security and compliance certifications does Faros AI hold?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and data protection for enterprise customers. (Security Overview)

How scalable is Faros AI for large engineering organizations?

Faros AI is built for enterprise-grade scalability, capable of handling thousands of engineers, 800,000 builds per month, and 11,000 repositories without performance degradation. This ensures reliable operation for large, complex organizations. (Platform Overview)

Pain Points & Solutions

What core problems does Faros AI solve for engineering organizations?

Faros AI addresses key challenges such as engineering productivity bottlenecks, software quality management, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience insights, and R&D cost capitalization automation. The platform provides actionable data and automation to streamline workflows and improve outcomes. (Platform Overview)

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market and optimize resource allocation. (Customer Stories)

What are the typical pain points Faros AI helps engineering leaders solve?

Faros AI helps address pain points such as difficulty understanding bottlenecks, managing software quality and reliability, measuring AI tool impact, aligning talent and skills, improving DevOps maturity, tracking initiative delivery, correlating developer sentiment with activity data, and automating R&D cost capitalization. (Platform Overview)

How does Faros AI differentiate itself in solving these pain points?

Faros AI offers granular, actionable insights into bottlenecks and inefficiencies, robust tools for measuring AI adoption and impact, persona-specific dashboards, and automation for processes like R&D cost capitalization. Its unified platform and advanced analytics provide tailored solutions for engineering leaders, program managers, platform engineering leaders, and CTOs. (Customer Stories)

Use Cases & Target Audience

Who is the target audience for Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers. (Platform Overview)

What are some relevant use cases and customer success stories for Faros AI?

Faros AI has helped customers make data-backed decisions on engineering allocation, improve visibility into team health and progress, align metrics across roles, and simplify tracking of agile health and initiative progress. Case studies and customer stories are available on the Faros AI Blog.

Implementation & Support

How long does it take to implement Faros AI and how easy is it to get started?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space). (Documentation)

What customer service and support options are available for Faros AI users?

Faros AI offers robust customer support, including an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. These resources provide timely assistance with onboarding, maintenance, upgrades, and troubleshooting. (Contact Us)

What training and technical support is available to help customers adopt Faros AI?

Faros AI provides training resources to expand team skills and operationalize data insights, along with technical support via Email & Support Portal, Community Slack, and Dedicated Slack channels for Enterprise customers. These resources ensure smooth onboarding and effective adoption. (Contact Us)

KPIs & Metrics

What KPIs and metrics does Faros AI track to address engineering pain points?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), team health, tech debt, software quality, PR insights, AI adoption and impact, talent management and onboarding metrics, initiative tracking (timelines, cost, risks), developer sentiment correlations, and automation metrics for R&D cost capitalization. (DORA Metrics)

Partnerships & Careers

Why should I partner with Faros AI?

The Faros AI Partner Program offers exclusive benefits, including marketing support, technical support, and training resources to help partners scale their services and enhance customer projects. (Partner Program)

How can I join the Faros AI team?

Faros AI is hiring! Visit the Careers page to explore open positions and apply.

Blog & Resources

Where can I find more articles and resources from Faros AI?

You can explore articles, guides, customer stories, and product updates on the Faros AI Blog. Categories include AI, developer productivity, developer experience, guides, news, and customer success stories.

Where can I find the latest news about Faros AI?

Visit the News Blog for the latest updates on Faros AI's products, partnerships, and press announcements.

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Why I Joined Faros AI

I’m excited to share the news that I am joining Faros AI to lead the global BD and Partnerships efforts.

Dan Balter
Dan Balter
5
min read
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October 11, 2022

I’m excited to share the news that I am joining Faros AI to lead the global BD and Partnerships efforts.

Why I fell in love with the problem

For the past decade, I have worked with a variety of organizations, from small startups to multinational corporations, on innovation. What does that mean? I have helped pre-seed and seed startups grow, made connections between corporations and startups, and worked with organizations on how to become continuously innovative. This includes coming up with new business lines, acquiring startups to integrate new technologies and solve challenges, building ecosystems, training innovation leaders, developing innovation units and more. I have seen all kinds of organizational structures and challenges, both in the private and public sectors. What I have noticed, across the board, and increasingly so in today’s economic climate, is that data is critical and efficiency is necessary for growth. It is not about continuously hiring in order to fill holes and do more. It’s about making data-based decisions and using your resources correctly to achieve the outcomes you want.

Faros AI and Innovation

Over time, I have seen the ROI for innovation dropping. Specifically, in the past 5 years, research done by Accenture has found that return on innovation investments has fallen 27%, noting that “the gap between what technology makes possible and the ability of companies to realize that value is only going to grow”. This doesn’t mean that companies should stop innovating, but that the importance of efficiency, and the visibility into data around it, is becoming a requirement for survival. In order to grow, companies need to be able to do more with less.

Faros AI is building technology to help companies do just that. If there’s one place that measuring people is uncommon, it’s in the technology development realms. I have seen thousands of startups. But there aren’t a lot of companies that are going to change an industry, like Salesforce did to the Sales and Marketing industry, or like Apple did to the cellphone industry. I think that Faros is one of the few that will. Faros AI is going to change the Engineering industry, drive the future of engineering operations and I’m excited to be a part of that.

Becoming a Team Member

After being a CEO and leading my own firm, many people are asking - why are you joining a company instead of opening one on your own?

It’s not often you meet a team of such incredible people working together for something you believe in. Faros AI’s founders built Salesforce’s AI - Einstein, meaning they are genius engineers, excellent managers, have worked in a company that is an industry leader, and are experienced in leading engineering teams so they understand the pain points personally. They have all the pieces required to build an industry-changing company from the ground up, and to  transform engineering operations to become more data-driven.

As Head of global BD & Partnerships, I’ll be doing what I love - focusing on growth opportunities - while working with a team of extremely talented, kind, knowledgeable people all working together to add value and make an impact, to help companies gain insight into their own workings and grow. It’s going to be a challenge to change an industry, and I know I’m joining the right team at the right time to go on this journey together.

Partnerships - Where we want to start

While I’m just starting this week, we already have a lot of thoughts on how we can continue growing our strategic initiatives with key partners and expand our business offerings in the US, and across the globe. Over the next few months, we are going to build our partnerships programs, focusing on allowing customers to rely on partner apps and experts. Together, we will help our customers grow faster and reach farther. We have the power to do more together for our business, our customers, and our community.

Visit Faros.ai to learn more!

#Winningteam #Newjob #Growth #EngOps #FarosAI

Dan Balter

Dan Balter

Dan Balter, Head of Business Development and Partnerships at Faros AI, is an experienced entrepreneur known for fostering business growth and innovation. As a former VP of StarTau and Founder of Spyre Group, Dan’s strategic insights drive transformative partnerships and business initiatives at Faros AI.

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AI Is Everywhere. Impact Isn’t.
75% of engineers use AI tools—yet most organizations see no measurable performance gains.

Read the report to uncover what’s holding teams back—and how to fix it fast.
Discover the Engineering Productivity Handbook
How to build a high-impact program that drives real results.

What to measure and why it matters.

And the 5 critical practices that turn data into impact.
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