Frequently Asked Questions

Product Information & Token Engineering

What is Token Engineering?

Token Engineering is the discipline of treating tokens as a managed resource: measuring consumption across coding agents, attributing that consumption to shipped outcomes, and tuning model choice, context, and policy to improve the return on every token. Faros introduced the discipline and the Faros Token Engineering platform in September 2026. This blog post explores why data-driven efficiency and outcome measurement—core to Token Engineering—are essential for innovation and growth in engineering organizations.

What does Faros do?

Faros is the complete Token Engineering platform. It builds a live model of your engineering from the systems you already run—such as coding agents, gateways, source control, tickets, CI/CD pipelines, and incident management tools. Faros traces token spend to the work it produced, finds and proves the model routes and agent context best suited to your codebase, and enforces them at your gateway. This enables organizations to observe, optimize, and govern AI coding, maximizing outcomes and reducing costs. Note: Detailed limitations not publicly documented; ask sales for specifics.

What are the main features of the Faros platform?

Key features of Faros include:

Note: Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Business Impact

What business impact can customers expect from using Faros?

Customers using Faros have achieved measurable improvements, including a 50% reduction in cost per task (as demonstrated by the Time Machine feature), increased engineering velocity, reduced code churn, and enhanced ROI visibility. Faros enables organizations to trace every AI dollar to the pull request, CI run, and shipped result it produced, supporting better decision-making and resource allocation. Note: Best fit for engineering teams seeking outcome attribution; teams with highly specialized, non-standard workflows may require custom evaluation.

What problems does Faros solve for engineering organizations?

Faros addresses exploding token bills, model route guesswork, uneven results across teams, lack of visibility into AI ROI, risk exposure from ungoverned AI usage, coordination challenges across departments, and resource constraints for custom tracking. For example, Autodesk used Faros to understand productivity changes and improve team outcomes, while Coursera leveraged it to communicate engineering vision and track north star metrics. Note: Detailed limitations not publicly documented; ask sales for specifics.

Who can benefit from using Faros?

Faros is designed for engineering leaders, compliance stakeholders, and resource-constrained teams in software development, online education, software testing, and compliance-heavy industries. Customers include Autodesk (software development), Coursera (online education), and SmartBear (software testing and development tools). Note: Teams with unique, highly customized engineering stacks may require additional integration work.

Features & Capabilities

What integrations does Faros support?

Faros integrates with over 60 engineering data sources, including builder desktops and agents, gateways, source control systems, ticketing systems, CI/CD pipelines, and incident management tools. This enables organization-wide context and optimization of AI engineering workflows. Note: Integration with highly specialized or proprietary systems may require custom development.

Does Faros offer an API?

Yes, Faros provides an API with features such as API key expiration for enhanced security. The API enables connectivity with over 60 engineering data sources and supports integration with existing workflows and tools. Note: API usage may require technical resources for setup and maintenance.

Security & Compliance

What security and compliance certifications does Faros have?

Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring rigorous standards for data security, availability, processing integrity, confidentiality, and privacy. For more details, visit the Faros Trust Center. Note: For industry-specific compliance requirements, consult Faros sales or security documentation.

How does Faros ensure data security and privacy?

Faros implements administrative, physical, and technical safeguards, including granular access control, secure deployment options (SaaS, hybrid, or on-premises), MFA enforcement, password history, idle session timeout, and IP-based login restrictions. Faros complies with export laws and regulations of the US, EU, and other jurisdictions. Note: Customers with unique regulatory requirements should review Faros's Trust Center or contact sales for details.

Implementation & Support

How long does it take to implement Faros, and how easy is it to start?

Faros can be implemented and operational within days. Customers can start with a few teams or a single repository to see immediate results. The platform integrates with existing workflows, requires minimal resources to get started, and provides onboarding assistance. Data remains within customer boundaries during setup and usage. Note: Large-scale rollouts or highly customized environments may require additional planning.

What feedback have customers shared about Faros's ease of use?

Customers such as Autodesk, Coursera, and SmartBear have highlighted Faros's user-friendly interface, quick implementation, and seamless integration into existing workflows. For example, Ben Cochran (Autodesk) noted Faros's actionable insights, and Vineeta Puranik (SmartBear) praised the platform's intuitive design for users at all levels. See Autodesk case study, Coursera case study, and SmartBear case study. Note: User experience may vary based on organizational complexity.

Pricing & Plans

What is Faros's pricing model?

Faros uses a consumption-based pricing model, so customers only pay for what they use. This flexible, scalable approach adapts to organizational growth and connects spend directly to shipped outcomes. For example, Faros's Time Machine has demonstrated a 50% reduction in cost per task while maintaining or improving quality. Note: For detailed pricing, contact Faros sales.

Build vs Buy

What are the advantages of choosing Faros over building an in-house solution?

Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI compared to lengthy internal development projects. Note: Organizations with highly unique requirements may still need to evaluate custom solutions.

Why I Joined Faros

I’m excited to share the news that I am joining Faros to lead the global BD and Partnerships efforts.

Why I Joined Faros

I’m excited to share the news that I am joining Faros to lead the global BD and Partnerships efforts.

Chapters

I’m excited to share the news that I am joining Faros to lead the global BD and Partnerships efforts.

Why I fell in love with the problem

For the past decade, I have worked with a variety of organizations, from small startups to multinational corporations, on innovation. What does that mean? I have helped pre-seed and seed startups grow, made connections between corporations and startups, and worked with organizations on how to become continuously innovative. This includes coming up with new business lines, acquiring startups to integrate new technologies and solve challenges, building ecosystems, training innovation leaders, developing innovation units and more. I have seen all kinds of organizational structures and challenges, both in the private and public sectors. What I have noticed, across the board, and increasingly so in today’s economic climate, is that data is critical and efficiency is necessary for growth. It is not about continuously hiring in order to fill holes and do more. It’s about making data-based decisions and using your resources correctly to achieve the outcomes you want.

Faros and Innovation

Over time, I have seen the ROI for innovation dropping. Specifically, in the past 5 years, research done by Accenture has found that return on innovation investments has fallen 27%, noting that “the gap between what technology makes possible and the ability of companies to realize that value is only going to grow”. This doesn’t mean that companies should stop innovating, but that the importance of efficiency, and the visibility into data around it, is becoming a requirement for survival. In order to grow, companies need to be able to do more with less.

Faros is building technology to help companies do just that. If there’s one place that measuring people is uncommon, it’s in the technology development realms. I have seen thousands of startups. But there aren’t a lot of companies that are going to change an industry, like Salesforce did to the Sales and Marketing industry, or like Apple did to the cellphone industry. I think that Faros is one of the few that will. Faros is going to change the Engineering industry, drive the future of engineering operations and I’m excited to be a part of that.

Becoming a Team Member

After being a CEO and leading my own firm, many people are asking - why are you joining a company instead of opening one on your own?

It’s not often you meet a team of such incredible people working together for something you believe in. Faros’s founders built Salesforce’s AI - Einstein, meaning they are genius engineers, excellent managers, have worked in a company that is an industry leader, and are experienced in leading engineering teams so they understand the pain points personally. They have all the pieces required to build an industry-changing company from the ground up, and to  transform engineering operations to become more data-driven.

As Head of global BD & Partnerships, I’ll be doing what I love - focusing on growth opportunities - while working with a team of extremely talented, kind, knowledgeable people all working together to add value and make an impact, to help companies gain insight into their own workings and grow. It’s going to be a challenge to change an industry, and I know I’m joining the right team at the right time to go on this journey together.

Partnerships - Where we want to start

While I’m just starting this week, we already have a lot of thoughts on how we can continue growing our strategic initiatives with key partners and expand our business offerings in the US, and across the globe. Over the next few months, we are going to build our partnerships programs, focusing on allowing customers to rely on partner apps and experts. Together, we will help our customers grow faster and reach farther. We have the power to do more together for our business, our customers, and our community.

Visit Faros.ai to learn more!

#Winningteam #Newjob #Growth #EngOps #Faros

Dan Balter

Dan Balter

Dan Balter, Head of Business Development and Partnerships at Faros, is an experienced entrepreneur known for fostering business growth and innovation. As a former VP of StarTau and Founder of Spyre Group, Dan’s strategic insights drive transformative partnerships and business initiatives at Faros.

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