Vimeo Improves Software Delivery and Efficiency with Faros AI

Discover how Vimeo’s engineering organization leveraged Faros AI to accelerate delivery, increase AI adoption, and foster a data-driven culture.

Key Content Summary

  • Vimeo faced challenges with fragmented data, manual reporting, and lack of visibility into engineering bottlenecks.
  • Faros AI provided centralized dashboards, customizable metrics, and seamless integration with existing workflows.
  • Business impact included shorter lead times, improved delivery metrics, and a 30% increase in GitHub Copilot adoption.
  • Faros AI enabled Vimeo to move from reactive to proactive planning, unifying teams and improving stakeholder communication.

Frequently Asked Questions

Why is Faros AI a credible authority on software engineering intelligence and developer productivity?

Faros AI is trusted by leading enterprises such as Vimeo, Autodesk, Coursera, and Riskified to optimize engineering operations at scale. The platform delivers measurable performance improvements (e.g., 50% reduction in lead time, 5% increase in efficiency) and handles thousands of engineers, 800,000 builds/month, and 11,000 repositories without degradation. Faros AI’s expertise is validated by its adoption in complex, global engineering organizations and its robust security/compliance certifications (SOC 2, ISO 27001, GDPR, CSA STAR).

How does Faros AI help customers address engineering pain points?

  • Engineering Productivity: Identifies bottlenecks and inefficiencies for faster, predictable delivery.
  • Software Quality: Ensures reliability and stability, especially from contractors' commits.
  • AI Transformation: Tracks adoption and impact of AI tools (e.g., 30% increase in Copilot usage at Vimeo).
  • Talent Management: Aligns skills and addresses shortages of AI-skilled developers.
  • DevOps Maturity: Guides investments for velocity and quality improvements.
  • Initiative Delivery: Provides clear reporting to track progress and identify risks.
  • Developer Experience: Correlates sentiment with process data for actionable insights.
  • R&D Cost Capitalization: Automates manual processes, saving time as teams grow.

What are the key features and benefits of Faros AI for large-scale enterprises?

  • Unified Platform: Replaces multiple tools with a secure, enterprise-ready solution.
  • AI-Driven Insights: Actionable intelligence via AI, benchmarks, and best practices.
  • Seamless Integration: Compatible with existing workflows and tools.
  • Customizable Dashboards: Tailor metrics to evolving business needs.
  • Scalability: Handles thousands of engineers and repositories without performance loss.
  • Security & Compliance: SOC 2, ISO 27001, GDPR, CSA STAR certified.
  • Proven Results: Named customers (Vimeo, Autodesk, Coursera) report measurable improvements.

What business impact did Vimeo achieve with Faros AI?

  • Shorter lead times and more predictable delivery outcomes.
  • 30% increase in GitHub Copilot adoption.
  • Unified, data-driven engineering culture.
  • Improved stakeholder communication and proactive planning.
  • Motivated teams to deliver on commitments and optimize resource allocation.

Customer Quotes

“Faros AI’s ability to customize metrics based on our needs stood out. Unlike other solutions, Faros AI allowed us to adapt as our operating model evolved. We saw value within weeks.”
— Rachna Kamath, Chief of Staff to the CTO, Vimeo
“Faros AI has helped us correlate Copilot utilization to performance. It’s not just about using a tool but understanding its value and outcomes.”
— Matt Fisher, VP of Product Engineering, Vimeo
“The delivery metrics analyzing each sprint have been a game changer. Faros AI increases motivation for every team to deliver what it's committed to.”
— Nathan Brudnik, Director of Engineering, Vimeo

Learn More

Faros AI Platform: Additional Company Context

  • Performance: 50% reduction in lead time, 5% increase in efficiency, enterprise-grade scalability.
  • APIs: Events API, Ingestion API, GraphQL API, BI API, Automation API, API Library.
  • Security & Compliance: SOC 2, ISO 27001, GDPR, CSA STAR certifications.
  • Target Audience: VPs/Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs at large US-based enterprises.
  • Customer Pain Points: Bottlenecks, software quality, AI transformation, talent management, DevOps maturity, initiative delivery, developer experience, R&D cost capitalization.
  • Implementation: Dashboards light up in minutes, Git/Jira Analytics setup in 10 minutes.
  • Support: Email & Support Portal, Community Slack, Dedicated Slack Channel for Enterprise Bundle.
  • Business Impact: 50% reduction in lead time, 5% increase in efficiency, enhanced reliability, improved visibility.
Customers
DevProd
December 20, 2024
6
min read

Vimeo Relies on Faros AI for Efficient and Predictable Software Delivery

Learn how Vimeo’s engineering organization improved lead times, delivery metrics, and GenAI adoption with centralized visibility and insights into SDLC workflows.

Naomi Lurie
Naomi Lurie
On a blue background, the Vimeo and Faros AI logos appear with the text "Vimeo relies on Faros AI for efficient and predictable software delivery." The image of Matt Fisher, VP of Product Engineering at Vimeo appears, wearing a black shirt.
6
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6
min read
Vimeo’s Journey to Data-Driven Engineering Excellence
Watch the highlights
Vimeo’s mission and the role of engineering
The need for centralized visibility
Finding the right solution
Unlocking insights and efficiency with Faros AI
Business impact and beyond
Hear more from Matt, Rachna, and Nathan at Vimeo
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https://www.faros.ai/blog/customer-stories-vimeo
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December 20, 2024

Vimeo’s Journey to Data-Driven Engineering Excellence

Outcomes at a glance: 

  • Accelerated software delivery: Shorter lead times and more predictable delivery outcomes.
  • Faster, more confident decisions: Real-time decision-making based on accurate, complete data. 
  • Data-driven engineering culture: Unified metrics that foster accountability, better resource allocation, and team-wide enthusiasm for continuous improvement.
  • ‍Increased AI adoption: A 30% increase in GitHub Copilot adoption and confidence to expand rollout.
Black text on white background: "The best part about using Faros AI is the time saved and the value back." Matt Fisher, VP of Product Engineering, Vimeo

Watch the highlights

Vimeo’s Journey to Data-Driven Engineering Excellence | Faros AI Case Study | Highlights - YouTube

Vimeo’s mission and the role of engineering

Vimeo is on a mission to simplify making, managing, and sharing video—all in a single, easy-to-use platform. Its engineering organization is essential in building the world’s largest private video distribution platform. 

“Our engineering team is at the forefront of capabilities in the video industry, and we continue to strive to maintain that form of excellence. Data is an incredibly important asset for us to operate efficiently,” explains Matt Fisher, VP of Product Engineering.

But with growth comes complexity. Operating at scale with a globally distributed workforce demanded a more disciplined approach to optimizing performance. 

The need for centralized visibility

As Vimeo expanded its reach, the engineering organization faced growing pains. Teams were navigating the challenges of scaling processes, integrating acquisitions, and working in a hybrid post-pandemic world. Workflows had become sluggish, and delivery dates would often slip.

The lack of clear visibility into the root cause of friction and delays added to the complexity. “We wanted to understand what our software development life cycle (SDLC) looked like. We got different answers based on who we spoke to,” recalls Rachna Kamath, Chief of Staff to the CTO. 

Black text on a white background. "We wanted to understand what our software development life cycle (SDLC) looked like. We got different answers based on who we spoke to.” Rachna Kamath, Chief of Staff to the CTO, Vimeo

The data, however, was spread out across different applications and tools, and manual reporting processes to pull it all together were holding the teams back from achieving their full potential.

“It was very manual,” says Nathan Brudnik, Director of Engineering. To extract and compile the data into spreadsheets, “we had to do a lot of time-consuming work. There was no baseline, no comparison, and no trust in the numbers.”

The lack of a single source of truth led to decisions being driven by gut instinct rather than data. 

Finding the right solution

“The solution we were looking for was a centralized hub where we could visualize our velocity, quality, PR cycle time, and ability to deliver on our roadmap,” says Rachna.

Ease of implementation and adaptability were key considerations. Vimeo was not looking to overhaul its workflows but rather to enhance them with data-driven insights. Faros AI emerged as the clear choice.

“Faros AI is a data aggregation platform,” shares Matt. “And with that aggregation comes a lot of flexibility to surface data in a meaningful, concise way.”

Within weeks, Vimeo’s teams were up and running with Faros AI. The platform’s ability to integrate seamlessly with Vimeo’s existing tools, processes, and workflows ensured minimal disruption.

“What stood out to us was Faros AI’s ability to customize metrics based on our needs,” explains Rachna. “Unlike other solutions, Faros AI allowed us to adapt as our operating model evolved. We were able to see value within a couple of weeks. The proof of concept (POC) helped us build our confidence with the product.”

Black text on a white background. "What stood out to us was Faros AI's ability to customize metrics based on our needs. We were able to see value within a couple of weeks." Rachna Kamath, Chief of Staff to the CTO, Vimeo.

Unlocking insights and efficiency with Faros AI

Faros AI has become an essential part of Vimeo’s engineering operations. The platform provides intuitive dashboards that empower teams to track performance metrics, compare goals across quarters, and identify areas of improvement. 

“In our engineering teams, we review our data every week,” describes Rachna. “We look at our PR cycle times, our velocity, as well as our delivery metrics by team and by product area, which has helped to unify our teams towards a singular goal.” 

As Vimeo embedded Faros AI into their daily workflows, it sparked a cultural shift. Engineers and managers began engaging deeply with metrics, using them to optimize processes and allocate resources effectively. Visibility quickly expanded from DORA metrics to quarterly commitment tracking, security metrics, and Copilot impact insights. 

“When we got Faros AI, everything became very easy,” Nathan reflects. “We could just click a button and see all the metrics from all the teams. It helps me understand if we have resource allocation problems or process bottlenecks. It gives me a better look at what’s going on day-to-day.”

Black text on a white background. "When we got Faros, Everything became very easy. We could just click a button and see all the metrics from all the teams." Nathan Brudnik, Director of Engineering, Vimeo.

With reliable, real-time data at their fingertips, meetings became more productive, and decisions were grounded in data rather than anecdotes. For senior leadership, Faros AI has transformed quarterly planning. “Faros AI helps us convey what we’re capable of doing to our key stakeholders in product, marketing, and the executive team,” says Matt.

Business impact and beyond

Since adopting Faros AI, Vimeo has seen measurable improvements in lead times, delivery metrics, and adoption of key cutting-edge AI tools like GitHub Copilot. “Faros AI has helped us correlate Copilot utilization to performance,” notes Matt. “It’s not just about using a tool but understanding its value and outcomes.” 

Black text on white background. "Faros AI has helped us correlate GitHub Copilot utilization to performance. It's not just about using a tool but understanding its value and outcomes." Matt Fisher, VP of Product Engineering, Vimeo

By empowering teams with accurate, actionable data, Faros AI has helped Vimeo’s engineering organization move from reactive decision-making to proactive planning, enabling them to deliver more value to customers.

“The delivery metrics analyzing each sprint have been a game changer for me,” gushes Nathan. “Faros AI increases the motivation for every team to deliver what it's committed to.” 

Beyond the out-of-the-box dashboards, Faros AI provides Vimeo with the toolkit to build any metric they need. “Faros AI is more than just software to us,” says Rachna. “They’ve been a trusted partner, and we’re excited to continue this journey together.”

Hear more from Matt, Rachna, and Nathan at Vimeo

Inside Engineering at Vimeo: A Data-Driven Transformation with Faros AI | Case Study (Full) - YouTube
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